Brothersintimeuk Reviews 

253
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found that the products were exactly as described, often exceeding expectations with their high quality and stunning condition. People frequently highlighted the excellent and professional service, noting efficient processes and a personalized approach. Reviewers praised the staff for their extensive knowledge, helpfulness, and outstanding communication, instilling confidence and trust. Many consumers expressed satisfaction, often becoming repeat customers due to reliable and enjoyable business interactions. The overall process was described as flawless and straightforward, with customers feeling confident and well-informed throughout their purchase journey.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the beautiful timepieces and their... See more

Service

Customers had positive experiences with service, often describing it as top-notch, flawless, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction that items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service all around. Communication was excellent across the board. Giuseppe was even happy to speak even when on a family holiday abroad. The watch arrived promptly having been well packaged. It... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Brothers In Time enough. I received a quality service from start to finish, and Giuseppe’s efficient communication gave me full confidence and trust in their services. I am now the p... See more

Company replied

Rated 5 out of 5 stars

After a few back and forth messages it was clear that Giuseppe really knew his stuff about the watch in question. (I had spent the last 6 months researching it!) One of my concerns was about... See more

Rated 5 out of 5 stars

This is my second watch I’ve purchased through Brothers in Time and specifically in dealing with Giuseppe. I always follow the principle of ‘buy the dealer’ before the watch and Giuseppe is someone wh... See more


Company details

  1. Watch Store

Written by the company

Purveyors of Luxury Timepieces and specialised watches.


Contact info

4.9

Excellent

TrustScore 5 out of 5

253 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(253)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic and trustworthy service from…

Fantastic and trustworthy service from Giuseppe. I was offered a great deal on a Tudor and was kept updated with emails and photos of tracking numbers. Highly recommended and I'm sure I'll be back.

July 19, 2023
Unprompted review
Brothersintimeuk logo

Reply from Brothersintimeuk

Thanks Mark, it was our pleasure. Enjoy the watch.
Giuseppe & Eren

Rated 5 out of 5 stars

5 Star Experience

I approached Brothers in Time when I stumbled across their eBay shop. I messaged and got a reply back soon after. I was only doing a bit of enquiring at this stage, however, they had a lot of time for me and ensured they answered all my questions.

What impressed me was a follow up message from Brothers in Time later that day to see how I was getting on and if I had decided to sell my watches etc. Chatting some more, I decided to enquire about a part exchange for a Submariner Bluesy 16613 they had on their website. We discussed prices and both came to a mutual agreement re a part exchange. The process following the virtual handshake was seamless. We kept in contact and within 48 hours, I met Giuseppe in my home town (he personally drove to me to deliver the watch). He provided a no rush, no pressure service which put my mind at ease particularly when spending a large sum of money. The deal was effortless; Giuseppe and Eren are extremely professional, friendly, honest, fair and true gents to do business with. I am extremely happy with my new watch and blown away by the service provided by Brothers in Time. I will certainly be giving them a call in the future should I wish to purchase, part exchange, service a watch or just ask for a bit of advice! 5 star experience!!

July 18, 2023
Unprompted review
Brothersintimeuk logo

Reply from Brothersintimeuk

It was our pleasure Craig, theres nothing more satisfying than helping a customer & fellow watch collector fulfil their passion. No doubt we will speak again soon.
Giuseppe & Eren

Rated 5 out of 5 stars

Thank you Brothers In Time

Another purchase from Brothers In Time, great communication and such an easy transaction, a pleasure do business with these two and no doubt will do so again, would 100% recommend Brothers In Time

June 3, 2023
Brothersintimeuk logo

Reply from Brothersintimeuk

Cheers Shaun, Great to see you again, enjoy that new purchase...perfect for the summer.

Giuseppe & Eren

Rated 5 out of 5 stars

I recently purchased a submariner from…

I recently purchased a submariner from Giuseppe. I had set very high expectations because It’s been a life time goal to own a Rolex. I’m extremely happy to say I wasn’t disappointed whatsoever. This guy ticked every box and in my opinion a true gent. I would recommend these guys to anyone. Many thanks,
Glenn.

April 8, 2023
Unprompted review
Rated 5 out of 5 stars

Second time visiting these guys

Second time visiting these guys, this time to move a couple of watches on. Very fair price agreed for both watches, no fuss or messing around. Very nice chaps.

April 7, 2023
Unprompted review
Rated 5 out of 5 stars

Contacted BrotherInTime Ltd for a…

Contacted BrotherInTime Ltd for a Bluesy Sub and the whole purchase was turned around in less than 24 hours. Nice, safe and discreet pick up location and absolutely amazing service. Will defo be in contact for any future watches!

April 2, 2023
Unprompted review
Rated 5 out of 5 stars

I had a great experience

I had a great experience with Giuseppe. I appreciated the numerous high quality images that were provided in the advert, rather than needing to ask for better photos. The description was clear and accurate and Giuseppe was easy to speak to over the phone and once again provided clear and accurate information.

We agreed on a fair deal and Giuseppe advised when he would be able to post the watch and he stuck to his word.

Thanks!

March 17, 2023
Rated 5 out of 5 stars

No fuss very professional

No fuss very professional. Great communication. Most importantly I am delighted with the purchase. Service was very smooth and quick. Product exactly as described at a great price. Highly recommended

March 21, 2023
Rated 5 out of 5 stars

Great service & very friendly

Great service from Giuseppe. Very friendly and nothing was too much trouble - they even delivered the watch, what more could I ask for. Will use again. Thanks.

March 11, 2023
Rated 5 out of 5 stars

Great to deal with

I purchased an Omega Speedmaster from Brothers In Time. A very unusual version that I was happy to add to my collection. They are really knowledgeable guys. I will be buying from them again.

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent .

The guys were absolutely first rate , trustworthy, honest , decent and professional.. I WILL buy from them again .

March 15, 2023
Rated 5 out of 5 stars

Amazing company brothers in time

Hi im writing this review because brothers in time are fantastic i live in cheshire they travelled to me to deliver my dream watch daytona panda as i couldnt get time to travel down to them i also traded watch in such nice guys cant thank them enough

Many thanks mike

February 25, 2023
Unprompted review
Brothersintimeuk logo

Reply from Brothersintimeuk

Your welcome Mike, enjoy such a great watch. 👍🏼

Rated 5 out of 5 stars

PX Experience

From start to finish, Giuseppe made the whole buying process comfortable, pleasurable and informative. On top of this, I received a very fair PX on my watch, and the watch I purchased was exactly as described - perfect!
Giuseppe sized the bracelet to give me a perfect fit ( including the addition of a link free of charge - this seemed typical of his whole approach to selling watches - very supportive and helpful ).
We discussed various and numerous aspects of watches, which I particularly enjoyed - Giuseppe is certainly very knowledgeable on his subject and I can see he takes great pleasure in talking about it.
Overall, BIT is a great place to do business and I will certainly go back to them for my future trades / purchases.
Many thanks Guiseppe - Great Trade!!!

February 22, 2023
Unprompted review
Brothersintimeuk logo

Reply from Brothersintimeuk

It was our pleasure Shaun, enjoy the watch & happy to help out a fellow watch aficionado.

Rated 5 out of 5 stars

All good

All good, great watch and nice to meet you both.

January 25, 2023
Brothersintimeuk logo

Reply from Brothersintimeuk

Thanks Andy, enjoy your new watch.

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