Brothersintimeuk Reviews 

253
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found that the products were exactly as described, often exceeding expectations with their high quality and stunning condition. People frequently highlighted the excellent and professional service, noting efficient processes and a personalized approach. Reviewers praised the staff for their extensive knowledge, helpfulness, and outstanding communication, instilling confidence and trust. Many consumers expressed satisfaction, often becoming repeat customers due to reliable and enjoyable business interactions. The overall process was described as flawless and straightforward, with customers feeling confident and well-informed throughout their purchase journey.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the beautiful timepieces and their... See more

Service

Customers had positive experiences with service, often describing it as top-notch, flawless, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction that items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service all around. Communication was excellent across the board. Giuseppe was even happy to speak even when on a family holiday abroad. The watch arrived promptly having been well packaged. It... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Brothers In Time enough. I received a quality service from start to finish, and Giuseppe’s efficient communication gave me full confidence and trust in their services. I am now the p... See more

Company replied

Rated 5 out of 5 stars

After a few back and forth messages it was clear that Giuseppe really knew his stuff about the watch in question. (I had spent the last 6 months researching it!) One of my concerns was about... See more

Rated 5 out of 5 stars

This is my second watch I’ve purchased through Brothers in Time and specifically in dealing with Giuseppe. I always follow the principle of ‘buy the dealer’ before the watch and Giuseppe is someone wh... See more


Company details

  1. Watch Store

Written by the company

Purveyors of Luxury Timepieces and specialised watches.


Contact info

4.9

Excellent

TrustScore 5 out of 5

253 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(253)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Customer Service

After many hours of browsing the net I kept coming back to the Brothers in Time webpage. Cheekily, sent a WhatsApp message out of hours and got a reply! Reached a deal we were all happy with and tonight had the watch hand delivered at 7:45pm! Outstanding! Both partners were present, were so nice and extremely professional. Can’t praise them enough. If you are thinking about dealing with Brothers in Time then I can only say - “you are safe to proceed”. Oh, I nearly forgot, the watch was better than I could’ve ever imagined. Thank you so much.

January 15, 2024
Unprompted review
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Reply from Brothersintimeuk

Many thanks Matt for your purchase. It was our pleasure to deliver it to a collector who will truly wear it and enjoy it.

Rated 5 out of 5 stars

Great service came to meet me at my…

Great service came to meet me at my hotel when we stayed in London. Watch was better than described and would definitely recommend.

December 28, 2023
Unprompted review
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Reply from Brothersintimeuk

Many thanks Tim for your purchase. Enjoy the watch and it was a pleasure meeting you & your son.

Rated 5 out of 5 stars

Faultless high value transaction

Faultless high value transaction, fantastic customer service I can honestly say that I cannot recommend Brothers in Time highly enough! Thank you Giuseppe and Eren it really was a pleasure doing business with you.

December 23, 2023
Unprompted review
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Reply from Brothersintimeuk

Many thanks for your purchase Chrys, enjoy and wear it in good health.

Rated 5 out of 5 stars

My 2nd piece - James Cameron

Absolutely loved purchasing my 2nd piece from these fantastic guys.
Bought the watch on the Saturday and after speaking with Giuseppe he and his colleague jumped in the car and brought it 2-1/2 hours to my house on the Sunday. What amazing service and such a beautiful watch. ⭐️⭐️⭐️⭐️⭐️

December 2, 2023
Rated 5 out of 5 stars

Tudor Yorkshire mans rolex

Hi bought my Tudor with out seeing it just pictures. Never met Giuseppe just messages. Struck a deal and everything went super smooth. Sent them my wrist size and it came and fitted perfectly. Great firm will save for my next watch so I can go and meet them in person 👍100%

December 7, 2023
Unprompted review
Rated 5 out of 5 stars

Very good very simple straight forward…

Very good very simple straight forward px no issues at all and the guys were amazing very knowledgeable and helpful
Definitely return in future

November 10, 2023
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Reply from Brothersintimeuk

Thank you Martin, enjoy the watch.
Giuseppe & Eren

Rated 5 out of 5 stars

Made an exchange a very fair one

Made an exchange a very fair one. The chaps came to my house in Kent , excellent, straightforward business. Really nice to deal with , 100% honest, will do further deals.

October 24, 2023
Unprompted review
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Reply from Brothersintimeuk

Thank ls Mick, it was great to deal with you. Enjoy the JC.

Rated 5 out of 5 stars

Recently purchased Rolex…

Recently purchased Rolex through brothers in time. Found Guiseppe to be honest, helpful and very professional during the purchase. I will be checking their website ahead of any future watch purchases. Thanks again
Mac.

September 28, 2023
Unprompted review
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Reply from Brothersintimeuk

It was our pleasure Mac, enjoy your new watch.

Rated 5 out of 5 stars

Great Experience!

Been looking for a Rolex Explorer II for a while and came across it on eBay for an amazing price! Contacted and got a quick response back from Giuseppe, who answered all my questions about the watch. After a placing a small deposit, was able to organise a date to collect it, again helpful throughout the process. Even offered to deliver it in person! Met Giuseppe and Eren who were great during purchasing the watch and offered a good price for the watches I was trading against it. Would recommend Brothers In Time if you’re looking for a Rolex!

September 23, 2023
Unprompted review
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Reply from Brothersintimeuk

Thanks Charles, it was our pleasure to deal with a true watch enthusiast, enjoy the Explorer.

Rated 5 out of 5 stars

5 Stars, Excellent!

First of all WOW!
I’ve been looking for a Rolex 2 tone pre-ceramic full set for a few months. When I saw one for sale on Brothers in Time EBay shop I made contact. Giuseppe’s communication was excellent with fast and knowledgable replies. This gave me confidence in an online company that I had never heard of. A deal was done and to my surprise Giuseppe said he would personally deliver it to me to size it and to ensure I was happy with my purchase. I must add Giuseppe and his business partner Eren travelled from Bedford to Northumberland. It was great meeting the guys and would not hesitate to do business with them in the future.
I highly recommended this company.
Many Thanks
Gary

September 21, 2023
Unprompted review
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Reply from Brothersintimeuk

Thank you Gary, its was our pleasure to help fulfil the purchase of your dream watch.
Giuseppe & Eren

Rated 5 out of 5 stars

Rolex Deepsea 2022 (D-Blue) Brand new.

I’ve been after a Rolex Deepsea (D-blue) since I retired 3yrs ago. Difficult to source so I went on an AD’s waiting list. Then I saw Brothers in Time UK online. They had the exact model (2nd Gen) that I was after. Brand new and at a very reasonable price. I was nervous about purchasing such a high value watch privately. I shouldn’t have been. Giuseppe & Eren drove to my house with the watch. They sized it for me, answered my questions and just came across as two genuine guys who love what they do. I can’t recommend them enough. I’d also be happy to answer anybody’s questions if they have any reservations. Read all the reviews. I did. There’s not one bad one amongst them. Finally to Eren and Giuseppe, a massive thanks from both myself and my wife Angie.

September 16, 2023
Unprompted review
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Reply from Brothersintimeuk

It was our pleasure Rob to finally get you your dream watch. Enjoy it. 👍🏼

Rated 5 out of 5 stars

Great experience

Great experience, would not hesitate to recommend

August 19, 2023
Unprompted review
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Reply from Brothersintimeuk

Thanks Mark, enjoy your new timepiece.

Rated 5 out of 5 stars

5 Stars!

My Datejust was exactly as advertised. Very competitive pricing, superior service...Giuseppe personally delivered my beautiful watch and sized the watch to my wrist. Highly recommended, 5 stars!

August 22, 2023
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Reply from Brothersintimeuk

Thank you, we hope you enjoy your new watch. It was our pleasure.

Rated 5 out of 5 stars

Excellent Company to buy from.

What a superb company very reliable the watch I purchase was excellent and as new. Very small problem sorted by Giuseppe in less than a day. Both partners Giuseppe and Eren were perfect Gentlemen pleasure to do business with would recommend this company.

July 26, 2023
Rated 5 out of 5 stars

I found these guys by chance and I’m so…

I found these guys by chance and I’m so pleased I did,very honest and knowledgeable I’ve done a couple of deals with them and found them very fair and trustworthy I will have no problem in doing business again.

Andy , Lincolnshire

July 31, 2023
Unprompted review
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Reply from Brothersintimeuk

Thanks Andy, enjoy your new watches.

Rated 5 out of 5 stars

Superb communication and advice…

Superb communication and advice throughout. Giuseppe kept me well informed as to the delivery process. I purchased a Rolex Hulk, at a very competitive price. I would definitely use BIT again. Nice touch offering to hand deliver and adjust the watch, if required. I didn’t require this, but excellent to see the level of care and attention to detail. You would not get this from an AD on the high street. Can’t thank them enough.

July 13, 2023
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Reply from Brothersintimeuk

Thanks Neil, appreciate your custom

Rated 5 out of 5 stars

Great overall experience

Giuseppe is a very likeable and professional person that knows his business. The watch i bought was exactly as described and basically in 'as new' condition. Price was very fair and the whole process was really smooth and pleasant. Highly recommended if you are looking for a nice timepiece!

July 26, 2023
Unprompted review
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Reply from Brothersintimeuk

Thank you, it was our pleasure. Enjoy the new timepiece.

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