Brownhills Motorhomes Reviews 

Probably the best customer service from start to finish I have ever had. Liam the sales executive was knowledgeable and couldn’t do enough for you. The handover was straight forward and everything was as it should be. The Brownhills members area was a great idea allowing you to stay in your van on site overnight in order to get use to the van and ask questions whilst still on site. Along with the Spa and Cafe everything was excellent well done Brownhills service above and beyond we will certainly recommend to others

Warning for used motorhome buyers at Brownhills: The sales process is amazing and initial customer care tremendous. However, seeking warranty work is a different story. Expect severe delays; for instance, heating broken in September wasn't addressed until February. Their advertised 3-year warranty primarily covers the base vehicle (motor, cab). Habitation problems (like damp, faulty doors, leaks – some visible in my handover photos) are deferred to the original manufacturer (e.g., Swift, Elddis). If the manufacturer's warranty has expired, you bear the cost.

Currently, my Swift warranty covers damp, booked for December after a 2-day July 'investigation' for other issues. Swift blames 'user error' for a failing garage door. A newly found water leak requires a separate, lengthy assessment (days/week). This clashes with my planned 2-month trip (July/August). If I don't submit the motorhome for the July work, my Swift warranty could expire, leaving me to pay for everything. Beware these potential after-sales warranty challenges.

We have visited Brownhills a number of times, with a view to purchasing a motorhome. Each time we have been, there was no pressure, a staff member would ask if we need any assistance but there was never any pressure. After much deliberation and visiting other dealers, we took the plunge, after seeing what would be our ideal Motorhome. We went to reception, who advised us a representative would be along straight away. No waiting, as Jonathan Caudwell was along moments after we asked. There was no pressure at anytime in the process, to purchase, or get any extras put in. All the prices were as advertised, no hidden extras. Brownhills kept us informed with the preparation process, and the date for pick up. We opted for the overnight stay so any problems could be sorted the next day.
On the day of the handover, we were met by Jonathan, he would see us at the start and finish of the process. Also making him a point of contact should we need advice later. Jonathan handed us over to Clive, who gave us a thorough and comprehensive talk through of everything the motorhome had and did as well as providing us with various user tips, fielding any questions we had. So a big thank you to both Clive and Jonathan for dealing with us.
The following morning, a representative came to see us to ask if we needed any more help, instruction or if we had found any faults.
A problem did occur as we drove back home, but a quick phone call to Brownhills and the problem was sorted, it was down to new user error, not a problem with the motorhome.
Great staff, unpressurised sales, very helpful. Thank you

Excellent service - we bought a new van from Brownhills and used the overnight stay option. Everyone has been really professional and helpful and we loved our free breakfast the next morning thank you

We purchased a second hand Motorhome from Brownhills, Liam our salesperson was exceptionally helpful. No pressure sales and always on the end of the phone when we had a query. Unfortunately we had a few issues with it. Nothing that could have been anticipated by Brownhills so not their fault. The customer service we received was absolutely amazing. Alex and Steve in the Post Handover Department responded to our concerns promptly offering considerable support. Hannah in the Service Department took time out to listen to our concerns, managing our expectations and giving us the option to look at alternative solutions. Emma continued with the fantastic customer service when Hannah went on holiday. Calling to keep us updated and not only taking ownership of our issues but ordering parts and booking the work in as and when needed. A big thank you to Rosie too who reached out to us offering her support as Hannah was going on holiday. All the ladies we met on the service desk are an absolute credit to Brownhills (sorry we didn’t get everyone’s name but it was a pleasure to get to know you all)
Last but not least thank you to both Mark and Alister who worked on our heating and gear box respectively. Both exceptionally experienced technicians who took time to explain the problems with clarity, giving us total confidence in the work undertaken.
We can say without any reservation that we will never buy a motorhome from anyone else other than Brownhills from now on.
We really cannot thank you enough and Millie our Cocker Spaniel is looking forward to her next visit where she knows she will get thoroughly spoilt by all.
Look forward to seeing you all again soon.

The buying process is good with plenty of choice.
My only issue is that it can be drawn out process when actions take longer than expected by the staff.
This should not be seen as being critical because Motorhome buying is a testing process with many variable parts, eg choice, comparisons, price, px's, and any warranty work, hopefully done before you leave happy with your choice. It's all about expectations. Thanks to the staff we were involved with.

Wonderful service today regarding a recurring problem. Booked in at short notice. Prompt action to solve the issue and get us underway. Information on what the problem was, couldn't ask for more. The young lady on service reception was really polite and helpful. Very impressed thank you.

Actually went just to look!!...we knew roughly what we wanted but needed a little guidance...no sales pressure and when we found the perfect van for us it was considerably cheaper than we expected,everything was explained in detail with a dedicated handover too...so often you are just given the keys and off you go...not the case with Brownhills!!...really impressed!!

The care and attention was excellent. The preparation and demonstration of our motorhome was also excellent. After sales contact was very good.

Being treated individually in a very professional manner
The company as a whole are doing everything first class

From the moment we got in touch with Brownhills the process to buying our Used Camper Van was seamless. Following our initial enquiry Jonathan at Brownhills got in touch with us with a very helpful show round video; he answered every question we had very quickly and could not have been friendlier or more efficient. We were able to view the van in their showroom and Jonathan provided all the additional information we needed in regards to the services Brownhills are able to offer and helped ensure that we had everything in place for our collection day. When we arrived to collect the vehicle we were greeted by Jonathan and introduced to Rick who carried out an exemplary handover! Rick covered absolutely everything we needed to know about the van and was very patient when we needed him to go back over things a few times. We had prepared our own list of questions before the handover and when we went over it with him there wasn't a single question he hadn't already answered! As Jonathan suggested we stayed close to Brownhills on our first night so that we could go back in the morning for them to help us with any issues we may have encountered (and so we could enjoy a complimentary breakfast!). The couple of small issues we had were dealt with immediately and we are now looking forward to getting out and about in our van. Every member of the team at Brownhills that we spoke to was incredibly friendly and helped make the whole experience exceptional; our dog in particular can't wait to return for more fuss and treats from Jonathan - thank you to you all.

This was the second motorhome we have purchased from Brownhills and on both occasions it was a great experience. Jonathan was great to deal with and Rick who did the handover explained everything in a simple and clear way.

A fabulous company to deal with. Browse all the vehicles at your leisure with absolutely no pressure to buy now. All staff extremely helpful and knowledgeable. We did buy a motorhome and from start to finish it was an easy process and we were kept in the loop at every turn, we even received a follow up call a day or so later after leaving Brownhills to ensure we arrived home safely and it was as it should be. We would have no hesitation in recommending them to anyone looking for a motorhome.

Excellent throughout whole sales process. Handling of our enquiry remotely from Joe in sales first class and the timely communications when handling a series of snagging issues from Samantha in Aftersales was also spot on. Finally the handover was massively thorough and comprehensive through Rick - knowledge outstanding

This is my 6th motorhome from Brownhills. Each time I don't think they can improve their service but somehow they do! From the initial contact with Maxine in sales, right through to Rick on the handover team, everything was faultless. It's a pleasure to part with my hard earned money at Brownhills! Keep up the brilliant work!

We had an excellent experience buying a second hand motorhome from Brownhills. Thanks to Clive and Steve for their comprehensive handover instructions. And to Jonathan for the sales process.

We bought our first new motor home from Brownhills. We got a great deal and travelled down on the train from Glasgow to collect it. They give you the opportunity to stay on their site for the night in your new van. A member of staff takes time to go over how everything in the van works. This was extremely helpful for us and Lee did a wonderful job. After our first night in the van we had a couple of queries, we spoke to our salesman, Liam, he was very helpful and all was resolved straight away. Liam has been excellent from the start, always answering our queries and returning our calls. He is very friendly and professional. We always felt we were in good hands.
Many thanks.
Terry & Arthur

Purchased a new van and had a problem with the heating, phoned and was offered an appointment within the week. The service department fitted a replacement part, all works fine now plus you couldn’t tell anyone had been in the vehicle. The whole site is very clean, staff are professional. 5 stars for the full English 👍🏻.

Excellent all round experience. Our first time using Brownhills found all staff members very friend/professional. Great knowledge of vehicles.

Jonathan provided good advice and searched for MHs to suit our requirements. He made purchasing a secondhand Rapido very straightforward and provided guidance throughout the process. Clive gave an in-depth handover demonstrating every aspect of our new van. Jonathan then rectified minor problems and, with Steve, organised help when things went wrong next morning . A very positive experience.