Brownhills Motorhomes Reviews 

From the sales executive to the hand over team, all were extremely detailed and helpful. Johnathan on sales left us on our own to explore the vehicle we were interested in, but always on hand for queries.
Clive on hand over, again very detailed and explaining all the necessary components of the vehicle.
Then Steve who takes over after we collected our purchase was very knowledgeable, on hand to answer any questions, after staying the night.
On the whole a very pleasant experience, would definitely buy again from Brownhills.

Biggest choice of motorhomes and campervans in our local area, sales staff were very pleasant,help was on hand after my purchase so satisfied alround💯

Well first of all.we had issues with our new swift van from day one.nearly 3 years in there's bits of warranty work which needs doing.but nobody rings you back to sort it.dealing with this company is a bit of a nightmare so just be aware they will be all smiles selling you the van but just wait till you need warranty work done which you will.you will have to chase it up till you are blue in the face.will not buy off this company again.

Went to Brownhills just to get an idea on different layouts. All motorhomes are unlocked and there is no pushy salespeople. We saw a couple of motorhomes we liked so we spoke to Jonathan who gave us some excellent advice and at no point was there any pressure to buy from them. When we decided which motorhome was the one for us so we contacted Jonathan. He went above and beyond for anything we asked or needed to know. The preparation team gave us regular updates on what was been done ( pre delivery inspection’s ) On the day of collection we was introduced to Clive for our handover. Clive explained everything there is to know about the motorhome and how things work, he even showed us everything working. He was very knowledgeable so could answer any questions you may have. I would 100% recommend Brownhills their service has been excellent from start to finish. Thank you so much Jonathan and Clive for the excellent service

It all started with Andy who was the sales person brilliant made you feel at ease from the start and product knowledge was also good he kept in touch with all the time as well as the preparation team there was one or two little problems at handover day but Nicky and Andy sorted them out straight away for us this is my 3rd motorhome from Brownhills and the service that my wife and I have received as been brilliant.
Thank you Nicky / Andy and all at Brownhills

Customer service and communication are excellent

Excellent service from Darren getting me the Hymer spares I requested for my motorhome. He was very clear and concise whilst we exchanged emails. Goods arrived in a timely manner and are now fitted.
Thank you very much Darren

Got to give Darren Leadbetter a big thumbs up. He knows stuff. We are on our second Hymer and every time I call he knows exactly what the part is no matter how complex or obscure

I recently had the pleasure of dealing with Brownhills Motorhomes, and I must say, I’m incredibly impressed with the level of service I received. From start to finish, the team went above and beyond to ensure my experience was seamless.

Customer Service:
The staff were friendly, knowledgeable, and genuinely interested in helping me find the perfect motorhome. They took the time to understand my needs and gave me a comprehensive overview of the options available. They were never pushy and always had great suggestions based on my preferences, a very special mention to Liam Hall for his excellent service levels.

Communication:
Communication was excellent throughout the entire process. I was kept updated on every step, from my initial inquiry to the final handover of the motorhome. Any questions I had were answered promptly, and I never felt left in the dark.

After-Sales Support:
What really stood out was the after-sales service. They made sure I understood the ins and outs of my motorhome and even offered a thorough walkthrough of its features. They also gave me peace of mind knowing they were available for any future questions or issues.

Overall Experience:
Brownhills Motorhomes offers a top-notch service experience, and it’s clear they value their customers. If you’re looking for a company that treats you with respect and ensures you leave with the right product, I highly recommend them

After much research over a few weeks, we finally decided on what our next van would be. Brownhills are not far from where we live so we called in and there was the exact van we were looking for in their used display. The van was nearly new and had everything we wanted including a tow bar for our bike trailer. We dealt with Joe and Nikki in sales and from the start of the buying process to the handover, our experience has been nothing but first class. Having bought many vans over the years we have never experienced such a professional approach as that provided by Brownhills. Simply superb, we consider ourselves very lucky to have Brownhills so close to us.

Bought a motorhome from Brownhills. The staff that dealt with us were fantastic they gave us that personal touch. Everything was dealt with and the vehicle was ready on time. Many thanks to Joe Brent, Mat Davies who were brilliant nothing was too much trouble. Mick Bones, Emma Foad, John Nickleson were also brilliant as well and Steve Smith. All were very knowledgeable and friendly. Thankyou to everyone at Brownhills we are truely very pleased with our Motorhome and what you have done for us both. Well Done and a BIG Thankyou.

Needed stuff doing so popped into their parts department to order things. Joanne Ridge really knows her stuff. Apart from the knowledge she was friendly, polite and really welcoming. Half hour later after my mumbled description, we had everything we went in for ordered. Thank you Joanne.

I took my motorhome back for a warranty damp repair and the whole experience was fantastic. The issue was identified and submitted to the manufacturer for approval. The actual work was carried out very quickly including resealing the side skirt all round the vehicle . I did not expect this and it was a great surprise. The service staff at Brownhills were so helpful and friendly and made me feel a valued customer

It was a pleasure to meet and but our motorhome from Brownhills. From sales to handover the experience was unbelievable.
Andy did a fantastic job during the handover process and Jonathan made us feel valued as a customer. Almost can’t wait to trade in and buy another one 👍👍.

Everyone we encountered were incredibly helpful. All matters dealt with efficiently. Highly recommended.

The knowledge of the sales staff of the different motorhomes and the benefits of each one was really good. Liam in particular was very helpful when we were choosing our motorhome, he showed us all the available ones that fitted our criteria and then left us to wander around others for inspiration, he checked in on us regularly to see if we had any further questions or queries and then was very professional whilst dealing with the purchase for us. Unfortunately Liam wasnt available the day we picked up the new motorhome, however Sarah helped us and she was brilliant. I couldnt fault Brownhills at all.

Fantastic experience from first looking to the handover .. Brownhills are such a welcoming place with no pressure and offer excellent customer service
Andy Cantrell was our Salesperson was absolutely brilliant!!

Joe was an excellent salesperson, at no time did we feel pressured & he was really obliging when we asked stupid questions, as we are brand new to motor homing. Finance staff were equally as good & Steve the hand over guy was very patient & nothing was too much trouble.

We have bought 4 motorhomes over the last 20 or so years from Brownhills. The first was not the most pleasant experience under previous management. We returned to them because they had the Rapido we wanted at a good price. The difference in our experience was like night and day. Nothing was too much trouble and we were looked after superbly well. The van was faultless as was their service and handover was brilliant with much explanation of the new fangled electronic system panel.
Move on a few years and we bought another (a swift lhd panel van) during the pandemic. Sight unseen; again no problems either with the buying of it or with the van.
However getting older brings its problems and my mobility scooter didn’t really fit very well in a panel van.
We only went to look and fell in love with the new Autotrail 620g.
We took delivery last Thursday. The van is small but perfectly formed, with a garage to accommodate my scooter. We got a really good deal because it was a 2024 model and the 2025s have a few more bells and whistles; that we didn’t mind not having.
Joe the salesman was brilliant. No messing about and did the best deal he could for us. We had been informed that there were some missing bits but Joe sorted most of them out the day of handover. The handover was thorough and great fun. A member of my family switched a switch off that they shouldn’t have, and it proved how knowledgable the handover personnel are when they worked out in a few minutes what had been done.
A special thank you to Donna in admin for sorting out the Tracking System without laughing at my misspelling of my own name on my email. Also the prep team for ordering the missing bits which will come by post.
Things in life are never perfect but it’s the way in which companies deal with problems that make the difference. I cannot fault Brownhills in their friendly and we’ll put it right approach.
UPDATE TO MY REVIEW:… Most of the bits and pieces arrived within a couple of weeks. The van is behaving fine although we have only managed to get out a couple of times.
The sd card for the sat nav is proving to be a bit of a problem. It was missing on delivery and they ordered a replacement for us which took 3 months to arrive; unfortunately it seems not to be compatible. They are going to arrange for us to go and visit them and they will sort it out……….Watch this space.
I still think they deserve 5 stars.
UPDATE:
Well visited them at the end of September where they ascertained whether it was the unit or the sd card. It was the sd card and they ordered the correct one.
They also fixed a leak on the fresh water outlet that was a new problem, but easy to fix when you know how.
Well the replacement card has been awhile in getting here and Brownhills needed a bit of prompting to get it sorted. However it arrived this morning 5 December and it was the correct one.
Despite my nagging they remained courteous and I know it wasn’t easy for them to source it.
Very happy with the outcome despite the delay,

From our first meeting with Jonathan Caudwell in the showroom to driving away our new motorhome, the entire process was a pleasure.
Jonathan was wonderful to deal with, a perfect mix of attentiveness and professionalism without being pushy. The whole team were very accommodating with the trade in process of our old vehicle. Prior to the purchase date, the preparation team were in contact to point out a defect they had spotted and for which they had already raised a warranty claim with Swift.
Being really eager, we arrived an hour early for the handover, but this didn’t faze the team, we were given food and drink from the cafe while everything was made ready for us.
Terry was extremely detailed in his handover of the vehicle, was respectful when he realised that we were familiar with some aspects due to having had a caravan, but went onto explain the intricacies of the Fiat/Swift Carerra specifics. His knowledge of the particular make/model he was showing us is all the more remarkable considering the vast range of Motorhomes available on the Brownhills site.
A very minor cosmetic issue with a wheel trim was noticed the day after we purchased, but this was rectified immediately with apologies, the missing part being ordered, received and then posted out to our home address within a matter of days
We have been away in our motorhome 3 times now in the 4 weeks that we have had it. I have waited this long to write a review to see if any other issues developed, and if so, how Brownhills would deal with them, but thankfully there have been none, the only issue being the wheel trim which was dealt with immediately, and in no way affected the working of or our enjoyment of the vehicle.
Every member of the team have been a pleasure to deal with