Great service! The company easily contactable to make a small change after order placed. Very helpful. Lovely items delivered.
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I ordered a Build a Box for my sister’s birthday and was really impressed with the excellent service I received. The company kept me updated on the progress of my order and were very responsive to my... See more
Company replied
I was delighted to have found Brown Paper Packages online. All the other gift options for delivery seemed to have edible goodies that are loaded with sugar. I wanted to send a healthy treat to a frie... See more
Company replied
I love the product choices - sustainable, thoughtful, and unique. However, there were issues with the website as it kept getting stuck or refused to load. The user flow only allows you to add items to... See more
Company details
Written by the company
Gift & Care Package Company
Contact info
April Cottage, Maidenhead Road, SL69DF, Cookham, United Kingdom
- 07703045491
- support@brownpaperpackages.co.uk
- www.brownpaperpackages.co.uk
4.7
Excellent
216 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great online gift parcel service, ordered a few times now successfully
Very satisfied with their service and gifts. I remember getting their first parcel during the pandemic and since I’ve ordered several packages. The latest one was a success again. This time I ordered it from abroad, and again so happy with their website and how I can choose the items myself. Nice products and a very quick delivery. Would highly recommend this online gift delivery.
January 23, 2025
Reply from Brown Paper Packages
Hi Saskia - I'm so pleased you have enjoyed sending each and every box. We are thrilled to have your custom.
The miscarriage package was well…
The miscarriage package was well received. I couldn’t see what was in it as it was sealed so cant comment on the quality.
I’ve given 4 stars as I messaged your company about the contents and never received a reply.
December 3, 2024
Reply from Brown Paper Packages
Hi Jayne - I'm so sorry you didn't receive a response from your message. Occassionaly these end up in a Junk folder but it's still very rare they are missed. My apologies that yours was on this occassion. We have put changes in place to make sure this doesn't happen in the future.
Prompt and as Promised
I ordered a care package for my son and it arrived quickly and was well-appreciated! The products were high quality and I'll definitely order from here again.
November 11, 2024
Reply from Brown Paper Packages
Thank you Beth for your review. It is much appreciated.
Wrong package
I ordered something for my friend and she got something I had not ordered, with a card I did not order. No reply to my customer service query so far.
October 10, 2024
Reply from Brown Paper Packages
Hi Charlotte - I hope our solution was satusfcatory for you. We have taken precautions regarding staffing in order to ensure this does not happen again.
They went above and beyond when my…
They went above and beyond when my address didn’t show properly. Txting and emailing to make sure the parcel still made the next day delivery. Thank you x
July 29, 2024
Reply from Brown Paper Packages
Thnak you so much for your feedback. We thrilled you are happy with your gift.
Reply from Brown Paper Packages
Thank you for your feedback. We appreciate each and every review.
Easy to make up a box speedy delivery
Easy to make up a box speedy delivery
My folks were very impressed
June 28, 2024
Reply from Brown Paper Packages
Hi Fiona. I'm so glad you found our box builder easy to use and that your parents enjoyed their gift.
Very pleased
Very pleased. Lovely selection of items reasonably priced. Nicely packaged. Fast delivery. Would recommend and use again.
June 10, 2024
Lovely gifts available
Lovely gifts available. Good communications. Liked the option of being able to choose and make up my own box
May 10, 2024
Great products, website nees work
I love the product choices - sustainable, thoughtful, and unique. However, there were issues with the website as it kept getting stuck or refused to load. The user flow only allows you to add items to a cart from one tab, which means if you open multiple tabs to see items in detail, you have to go back to the original tab, search for the item, and then add it to the cart. I lost cart information several times. Also, many items I wanted were out of stock. On the positive side, shipping and payment processes were really easy and organised.
May 14, 2024
Amazing Small Business
We have used Brown Paper Packages several times and have always been very happy with the choice and quality of the products.
Helen did an incredible job of pulling together a very last minute order for us which has been very well received by our team.
Highly recommend this company.
May 14, 2024
Unprompted review
Great postal care package
Very quick delivery and my son absolutely loved receiving it.
April 17, 2024
Reply from Brown Paper Packages
We are delighted your gift was well receieved. Thank you so much for the feedback.
Lovely gift
I like that you can customise the contents of the box and there's a lovely range to choose from
March 4, 2024
Reply from Brown Paper Packages
Thank you so much for your feedback. We love hearing positive experiences from our customers and value each and every one.
Reply from Brown Paper Packages
Hi Lindsey - we are so pleased that your nephew love his gift. Thank you leaving a review.
Arrived on time and friend was happy.
February 10, 2024
Reply from Brown Paper Packages
Thank you so much for your feedback and lovely review. It is much appreciated.
Fun to use, stunning final product
The shipping was fast, the software to do the photobooks was easy and also very very fun to use (I would suggest to add the possibility of changing colours freely for the pre-created graphic elements customers can add). The final product makes my pictures look like professional pictures!
February 9, 2024
Went above and beyond…
Went above and beyond when I questioned my order, even sent a picture of each package to check. Great. Will be using again.
January 30, 2024
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