Package was delivered on time. One substitution had to be made and my recipient was very happy with it. Receiving a personal response when I had a question was much appreciated. I will definitely ord... See more
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I was delighted to have found Brown Paper Packages online. All the other gift options for delivery seemed to have edible goodies that are loaded with sugar. I wanted to send a healthy treat to a frie... See more
Company replied
I ordered a Build a Box for my sister’s birthday and was really impressed with the excellent service I received. The company kept me updated on the progress of my order and were very responsive to my... See more
Company replied
I love the product choices - sustainable, thoughtful, and unique. However, there were issues with the website as it kept getting stuck or refused to load. The user flow only allows you to add items to... See more
Company details
Written by the company
Gift & Care Package Company
Contact info
April Cottage, Maidenhead Road, SL69DF, Cookham, United Kingdom
- 07703045491
- support@brownpaperpackages.co.uk
- www.brownpaperpackages.co.uk
4.7
Excellent
217 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Easy to use, lovely gifts and friendly service
Lovely array of gifts to choose from and beautifully packaged. I used this for coorporate gifting and for family gifts. And I would buy again.
Plus, amazing customer service - I spoke with Helen over the phone and she helped to clarify some issues I had within the delivery timeframe. thank u !
December 20, 2023
Reply from Brown Paper Packages
Thank you for sharing such lovely feedback.
Reply from Brown Paper Packages
Thank you for sharing your positive experience.
Reply from Brown Paper Packages
That's so wonderful to read. Thank you for sharing your experience.
It came very quickly and there was a…
It came very quickly and there was a great range of options
December 12, 2023
Great parcel with quality products to choose from
This is the third time I sent a parcel to a friend and every experience has been great. Nice choices of gifts and my friends also loved the packaging and the accompanying card. Fast delivery and so easy to order, highly recommended.
December 12, 2023
A lovely gift selection
A lovely gift selection, decently priced and quickly dispatched! No over-packaging! I recommend wholeheartedly.
November 27, 2023
A very lovely gift to give
A very lovely gift to give. Nice products and good communication.
October 31, 2023
Great value for money and excellent…
Great value for money and excellent customer service.
October 27, 2023
Really quick to be delivered
Really quick to be delivered, really nice presentation - glad I went with them :)
October 10, 2023
Brown Paper Package was a positive…
Brown Paper Package was a positive experience. Support was super friendly when needing to correct a major typo on the recipient's name. Purchasing of the gift was super simple. And the package was delivered exactly in the time expected. I will use this service again and highly recommend.
September 29, 2023
Unprompted review
Fast delivery and well-packaged
September 28, 2023
Birthday Package for my bestie
Sent a package to my best friend in the UK and it arrived in perfect time for her birthday! It was very well priced for how much I could put in and the products look really good! Excellent experience for me:)
September 19, 2023
Reply from Brown Paper Packages
Thank you Isabelle - that is so great to read. We're really glad you liked 'Building a Box' on our site.
Reply from Brown Paper Packages
Thank you for your 5-star review.
Delivered within a couple of days and…
Delivered within a couple of days and hand-wrote my note beautifully.
July 26, 2023
Reply from Brown Paper Packages
Thank you for your comments, our small business really appreciates it and it helps us to grow.
Reply from Brown Paper Packages
Thank you Hannah for the lovely words, this is really encouraging to read.
I ordered a gift package from overseas…
I ordered a gift package from overseas for someone special and the process was incredibly easy. The items available for selection were both cute and thoughtful.
July 25, 2023
Reply from Brown Paper Packages
It's always a delight to read great reviews from our customers. Thank you Tara
Such a great idea and well recommended
Such a great idea and well recommended. My friend loved her package!
July 6, 2023
Reply from Brown Paper Packages
It's fantastic to hear that your friend loved her package. Thank you for sharing Laura.
The gift box was perfect and the…
The gift box was perfect and the customer service team (Helen) was so helpful when I mistakenly put in the wrong address. The gift box was delivered on time and without any hassle. I would certainly recommend Brown Paper Packages to friends and family!
July 12, 2023
Reply from Brown Paper Packages
I'm really pleased we could help on this occasion and that you would recommend us. This means a lot to all our dedicated staff to read.
Reply from Brown Paper Packages
That's great! Thanks for sharing Cristina
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