Brownscarcompanyltd Reviews 344

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, friendly, and professional, making the car buying process easy, quick, and stress-free. Many consumers highlight the exceptional service received, noting that the team goes above and beyond to meet expectations and ensure satisfaction. People are particularly impressed with the smooth transactions and the supportive approach throughout the entire experience. However, some customers also noted significant issues with the quality of the products, reporting that some vehicles were sold with undisclosed issues, multiple faults, or became unusable shortly after purchase. A few other people also felt that the customer service was unhelpful or dismissive when issues arose, leading to frustration and a lack of accountability.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the team for being helpful,... See more

Service

Consumers generally report positive experiences with the service. Many reviewers highlight the helpfulness... See more

Product

Clients share ambiguous opinions on product. Many customers express significant dissatisfaction, citing... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the exceptional and polite... See more

Quality

People report negative experiences with quality. Many customers received cars with significant undisclosed... See more

Based on these reviews

Rated 5 out of 5 stars

Outstanding customer service from start to finish. Everyone in the team was extremely helpful and made the sale easy, quick and stress free. They went above and beyond ensuring the car was both aesthe... See more

Rated 5 out of 5 stars

Recently bought a car with this company. From start to finish the staff were amazing. I knew roughly what sort of car I was looking for and a budget and the sales staff went above and beyond to help m... See more

Rated 5 out of 5 stars

Recently purchased a Jaguar car from this company and was blown away by the service provided by the friendly team during the whole sales process. We had a concern about the timing chain about 4 weeks... See more

Rated 5 out of 5 stars

Found this place via autotrader and was so happy to choose them. Delt with Tyler who was so helpful and made me feel comfortable with the sale from start to finish. Bought a Land Rover evouque and had... See more

Rated 5 out of 5 stars

Couldn't be happier with my experience, Tyler and the rest of the staff have been so helpful and took time to help me with buying my new Audi TT! They have always been on the end of the phone when nee... See more

Rated 5 out of 5 stars

Browns Car Company was a pleasure to deal with. The staff were friendly and approachable, and they made the whole buying experience easy and enjoyable. I felt looked after throughout the process, and... See more

Rated 5 out of 5 stars

Purchased a car today, the whole experience was a breeze, I was a little daunted by the idea of having to go through everything involved but I couldn’t have been more wrong, Tyler was a pleasure to de... See more

Rated 5 out of 5 stars

I had recently bought my car from here and the team were very knowledgeable and professional throughout the sale , any questions or concerns I had they were more than happy to help me , kept me up to... See more

Rated 1 out of 5 stars

I was financed a car that turned out to be full of problems. Despite repeatedly reporting the issues, neither the broker nor the supplying garage were able to correctly diagnose or fix them. Af... See more

Rated 1 out of 5 stars

Wouldn’t touch if my life depended on it! Brought a car a less than a month the car was unusable completely unfit for purpose even declared dangerous unfortunately the car was straight back up for sal... See more

Rated 5 out of 5 stars

I saw a car I was interested in advertised, so I popped down to this company and was greeted by the most helpful sales guys. I couldn’t ask for a better service. Anyway, I purchased the car and it is... See more

Rated 5 out of 5 stars

Extremley friendly staff, helpful and no rush or pushing for a sale. Exellent quality cars a must visit if your in the market for a used car of any range. Well done a very happy customer. Andy Davi... See more

Rated 5 out of 5 stars

My new Car-Thank You Getting my car with Browns Car Company was easy and smooth. The communication was very prompt. Very polite customer service. I'm glad I choose Browns Car Company for my new ride.... See more

Rated 5 out of 5 stars

Excellent service, friendly, helpful went out of their way to be friendly and upfront about the car we bought, which we are very satisfied with. Ben replied to e mails within 24 hrs when we had a sma... See more

Rated 1 out of 5 stars

My friend bought a car from this dealership and it turned out to have multiple serious issues. He returned the car for repairs, but after a month nothing had been fixed. He then took it to an indepe... See more

Rated 5 out of 5 stars

What a delightful experience!! From start to finish top service and communication all the way through. Will never go anywhere else! They go Above and beyond at browns cars

Rated 5 out of 5 stars

I have had such an amazing experience with Browns Cars. I’ve dealt with Ricky, the manager. He has been absolutely amazing with me, so patient, so kind and I haven’t been the easiest customer. Const... See more

Rated 1 out of 5 stars

AVOID this House of Cards. What a circus! Once they have your deposit that’s where the customer service ends. My partner agreed to purchase a Range Rover and was promised the vehicle would be glea... See more

Rated 1 out of 5 stars

My experience with Browns Car Company ⚠️ I purchased an Audi S3 from Browns Car Company. Within two days I returned it due to faults. An independent inspection by Minitech Ltd on... See more

Rated 5 out of 5 stars

I recently purchased a 2011 Mercedes C Class from Browns. I traded in my old car as part of the deal, and for peace of mind, I took out one of their service plans. The Sales team were very friendly... See more

Rated 5 out of 5 stars

Browns cars looked after me from start to finish. I had exceptional service from Ed who guided me in the right direction to suit my needs and budget. My car was delivered by Neil,what a nice guy h... See more

Rated 5 out of 5 stars

Just brought an automatic car from Ed, Ricky, Tyler’s, great customer service, very lovely people will definitely be back!

Rated 5 out of 5 stars

Great experience from the guys at Browns Car Company, nice and smooth transaction purchasing a new vehicle and part exchanging our previous vehicle. Highly recommended and will use these again in... See more

Rated 5 out of 5 stars

Amazing service and even lent me a car until mine was ready. Engine fire to driving away a new car in 24 hours. Exceptional quality service

Rated 1 out of 5 stars

It is now 80 days since I was sold a very dodgy car. I don’t have the car, Browns still have my money! I am still fighting to get my money back through the correct channels and within the time scales... See more

Rated 5 out of 5 stars

Have dealt with many companies for my cars the service these guys gave me was second to none collected me from station and made sure everything was done and perfect for me

Rated 5 out of 5 stars

Nothing is ever too much trouble for them. A genuinely happy and welcoming place. Highly recommended. They are so nice and so efficient.

Rated 5 out of 5 stars

Great buying experience. No pressure from anyone to buy or test drive. Given time and space to browse and pick the right car for you! Would 100% reccomended.

Rated 5 out of 5 stars

Really friendly and welcoming staff, they were more than helpfull, no hassle and dealt with quick and efficent, highly recomend 👍

Rated 5 out of 5 stars

If I could give 10+ stars I would Ricky has been amazing from start to finish couldn’t recommend him and browns more I would definitely recommend buying a car from here

Rated 5 out of 5 stars

Super easy. Everything that was promised was delivered and couldn’t be happier with my upgrade, Tyler was amazing and couldn’t be more pleased.

Rated 5 out of 5 stars

Excellent dealt with Tyler who was attentive throughout the selling process of my car and the buying of my new car. Absolutely faultless service. Highly recommended.

Rated 1 out of 5 stars

One star too many in my view. Deal with these people at your peril. So many things wrong with this dealership. The car sold to me had so may faults and broke down on the way home from dealership. Took... See more

Rated 5 out of 5 stars

Purchased my car on finance through Browns, they have been amazing from start to finish. I dealt with Ricky and he has been nothing but friendly and professional. He has gone through everything with m... See more

Rated 5 out of 5 stars

A great local company with a wide variety of cars available! Decent bunch of lads working there who are all polite and friendly.

Rated 5 out of 5 stars

Great service and a smooth process from start to finish. Tyler was really nice, helpful, and professional throughout. Highly recommend 👍

Rated 5 out of 5 stars

Tyler sorted out everything for me, it was a very easy experience and I am very happy with my new car. Even though I called up last minute, on the day he managed to sort everything for me. Highly reco... See more

Rated 5 out of 5 stars

Dealt with Ricky and his professionalism in the whole process was really spot on, can’t recommend these guys enough

Rated 5 out of 5 stars

Fantastic service from start to finish, can’t thank Ricky enough! Super straightforward& smooth sale, definitely recommend🙌🏻

Rated 5 out of 5 stars

Great experience. Treated with extreme courtesy. Every question answered honestly. Made the buying experience very easy and a pleasure. Car picked up, fully warranteed ,with breakdown cover. Pea... See more

Rated 5 out of 5 stars

Love my new car Tyler and Ricky were really good helped me get the finance all sorted and few days later i picked up my new car

Rated 5 out of 5 stars

Everyone at browns car company were really helpful from start to finish really great service highly recommend .

Rated 5 out of 5 stars

Very professional company Ricky found me the perfect car was very helpful had one issue with the car after a week of owning it and was swiftly delt with top service highly recommenced

Rated 5 out of 5 stars

Great service from start to finish. Super helpful team, no pressure, and I love my new car. Highly recommend!

Rated 5 out of 5 stars

Can't tell you how happy I am with the car Tyler and the team went above and beyond to get the car ready can't say tha k you enough

Rated 1 out of 5 stars

Not such a great experience for us. In good faith we put a £100 deposit on a car and then went and viewed it the following day. On viewing the car it wasn't what we wanted. We paid the deposit on the... See more

Rated 5 out of 5 stars

It was well structured and efficient, no time wasted, and very good customer service for the purchase of the car.

Rated 5 out of 5 stars

I was served by Ricky. Really nice guy, kept the process nice and simple. Really quick turnaround after needing a vehicle ASAP. Couldnt recommend the place more.

Rated 5 out of 5 stars

Highly recommend Browns! Really happy with the car I have recently brought. Their customer care is amazing!

Rated 1 out of 5 stars

Avoid this dealership at All Costs If I could give zero stars, I would. Brown Car Company is hands down the most unprofessional, dishonest, and frustrating dealership I’ve ever dealt with. The ca... See more

Rated 4 out of 5 stars

Bought a Kuga few weeks ago and all good so far. Everyone at Browns car company was really nice, we dealt mainly with Ricky and he was very helpful. Sorted out the paper work for us and everything wen... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

344 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great experience.

Great experience.
Treated with extreme courtesy.
Every question answered honestly.
Made the buying experience very easy and a pleasure.
Car picked up, fully warranteed ,with breakdown cover.
Peace of mind a welcome extra
Thanks Tyler and Browns car company

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Tyler!

Saw a potential car & got in touch with Browns, spoke to Tyler from the start, spoke through the whole process, helped me through everything, everything went great & smooth. Very happy!

April 4, 2026
Unprompted review
Rated 1 out of 5 stars

Just avoid

Just avoid. Got my car in August. Only done 4k in miles. Have just spent 10k on it. It cost me 10k. Juts avoid

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Care sale

I brought a car - older car with higher mileage for towing my horses, the next day there was an issue that took me driving 40 mins for it to show, I contacted the company immediately who took the car back instantly and provided me with beautiful cars while mine was completely fixed. No issues, no complaints whatsoever just fixed the car remained in constant contact. Pete was truly so helpful and sorted the issue in no time or hassle, car was picked up and dropped off. Cannot fault customer service from any member of staff I had spoken too. Car was returned in beautiful condition.

Pete also made sure to check in later that day to ensure the car was in working order and had no shown any issues.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and efficient

We came to look at a car from an outside Carloan company. Tyler was very helpful , efficient and gave us a much better deal that was previously offered.
5 star deserved.

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

You will wait along time to get a…

You will wait along time to get a response and if you do it won’t be positive! Strange also after a negative response brown’s suddenly have a few 5 star reviews to balance the review score !!!!

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, friendly, helpful went out of their way to be friendly and upfront about the car we bought, which we are very satisfied with.
Ben replied to e mails within 24 hrs when we had a small issue with the car and the car was repaired without quibble and a courtsey car supplied . All in all 5 star service.

March 12, 2026
Unprompted review

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