Bruce's Doggy Day Care Reviews 

464
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally caring and attentive, making pets feel extremely welcome and secure every single day. People also appreciate the reliable transportation services, noting how excited their dogs get when the day care vehicles arrive outside. Consumers consistently highlight the regular photo updates and thoughtful attention that provide total peace of mind for owners. Some reviewers were not happy with communication gaps and sudden changes regarding site availability and schedules. A few people also felt concerned about transport safety standards and vehicle conditions experienced during transit times.

What people talk about most

Staff

Users describe positive interactions with staff, noting how friendly and caring the team is towards their... See more

Service

People report overwhelmingly positive experiences with the pet care service, noting that their dogs get... See more

Location

Consumers find location to be positive, highlighting the excellent settings that put owners at ease.... See more

Product

Customers consistently note positive experiences with product, sharing that their dogs get extremely excited... See more

User experience

Reviewers highlight positive aspects of user experience with an overall excellent service. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My greyhound has received above expectation care while at Bruce’s Wellington park. His bus driver Lauren tells us about his day, giving information about his progress, which is backed up by what we s... See more

Company replied

Rated 5 out of 5 stars

My dog Milo has been going to the the Surrey Hills day care for the last 8 months and he absolutely loves it! He is always waiting at the window looking out for his driver Rachel, even on the days he... See more

Company replied

Rated 5 out of 5 stars

Our fur baby has been going to Bruce’s doggy daycare Woking for 6 months now, she absolutely loves going, when her driver pulls up to collect her she gets so excited which makes me happy knowing sh... See more

Company replied

Rated 5 out of 5 stars

From the initial taster session, my little Parson, Tuppence, shows every sign of loving her time at Bruce's. The care given by Abi, her 'chauffeur', to Sam (with Holly) in the puppy group to her grad... See more

Company replied


Company details

  1. Dog Day Care Center

About Bruce's Doggy Day Care

Written by the company

Where Dogs Thrive Every Day

Bruce’s Doggy Day Care, the UK's leading doggy day care, offers dogs enrichment, socialisation and care.

Who We Are

For over 17 years, Bruce’s Doggy Day Care has been enriching the lives of dogs – and their families – with our unique blend of expert care, enrichment-led activities and genuine love for every dog we meet.

With 11 centres located across the UK, we’re recognised leaders in doggy day care and are trusted by thousands of owners who want their dogs to enjoy happier, healthier days while they’re busy.

The Bruce’s Experience

At Bruce’s, every day is designed to help dogs play, learn and relax in a safe, stimulating environment.

Dogs in our care enjoy:

  • Acres of secure, private fields to run, sniff and explore
  • Natural play zones and sensory gardens to stimulate body and mind
  • Heated log cabins for cosy downtime and rest
  • Fun, structured activities that build confidence and social skills
  • Carefully matched play groups for safe, happy socialisation

All of this is overseen by our fully trained, dog-loving team who get to know each dog as an individual.

Why Choose Bruce’s?

Expert-led care
Our teams are trained in dog behaviour, enrichment and welfare. We carefully supervise play and tailor the day so every dog feels secure, understood and happy.

Enrichment at the heart
We go beyond basic day care. From confidence-building activities to calm rest spaces, our days are thoughtfully planned to support dogs mentally, physically and emotionally.

Safe, happy socialisation
With plenty of space and curated play groups, dogs can build friendships, practise good social skills and enjoy positive interactions in a safe setting.

Stress-free pick-up and drop-off
Our bespoke doggy buses can collect dogs from home and return them tired and content at the end of the day, or owners can drop off directly at one of our convenient locations.

Trusted by dog lovers nationwide
Thousands of families choose Bruce’s for consistent, reliable care and that extra level of attention that gives real peace of mind.

How It Works

  1. Find your nearest Bruce’s doggy day care.
  2. Book a welcome chat or Free Taster Day for your dog to try our fields and facilities.
  3. We’ll get to know your dog and recommend the best routine for them.
  4. Your dog enjoys fun, friendship and enrichment – you enjoy the peace of mind.

Visit Our Website

Find Your Nearest Bruce’s

Our Enrolment Process

Join the Bruce’s Family

Give your dog the chance to live their best day – every day. Discover why so many dog lovers trust Bruce’s for exceptional care, real enrichment and tail-wagging happiness.


Contact info

Promotion box for Bruce's Doggy Day Care

Let your dog decide!

Find your local Bruce's and enjoy a free Taster Day

4.7

Excellent

TrustScore 4.5 out of 5

464 reviews

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Replied to 76% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(464)

238 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They want beyond what I would have…

They want beyond what I would have expected to help me with a problem

June 4, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your kind review.

We're delighted to hear that the team were able to help and go beyond your expectations. Providing exceptional support to both our dogs and their owners is something we care deeply about, so your feedback means a great deal to us.

Thank you for taking the time to share your experience.

Woofs & wags - Bruce’s

Rated 3 out of 5 stars

My Experience

My dog comes home very dirty nearly every week. This did not used to happen. However he loves attending the day care and enjoys his time there.

May 26, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you for your review and for sharing your feedback.

We're delighted to hear that your dog enjoys their time with us and loves coming to daycare. That's always our top priority.

We also appreciate your comments regarding cleanliness. Our warm home-time rinse is designed to help dogs head home clean and comfortable after a day of adventures, so we're sorry to hear this has not been your experience. We will share your feedback with the team to ensure this is improved.

Thank you for your continued support.

Woofs & wags - Bruce’s

Rated 5 out of 5 stars

My dog loves going to Bruce’s Cobham

My dog loves going to Bruce’s in Cobham. She especially loves the warm welcome she gets from her driver Dominika.

She knows it’s a Bruce’s day as she gets an early breakfast and then sits chattering excitedly at the door waiting for the key in the door.

She bounds out the door and into the van and comes home exhausted in the afternoon.

What more could you want!

May 28, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review.

We’re delighted to hear how much your dog enjoys her Bruce’s days at Cobham — and especially the warm welcome she receives from Dominika. It’s wonderful to know she recognises her daycare routine and gets so excited waiting for her adventure to begin!

Hearing that she bounds onto the van and comes home happily tired after a fun-filled day is exactly what we hope for. Thank you for trusting us with her care and for taking the time to share your experience.

Woofs & wags - Bruce’s

Rated 5 out of 5 stars

Amazing

My doggy has been using Bruce’s pretty much full time for 5 years, he loves it, we love it - communication is amazing as is their clear love of the dogs. We use Ripley and he also has his haircuts there. Highly recommended. Thank you Simon and his team.

May 31, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your wonderful review and for trusting Bruce’s with your dog for the past five years.

We're delighted to hear how much both you and your dog enjoy being part of the Bruce’s family. It’s fantastic to know that the communication, care and support from the team have made such a positive difference, and that Ripley has become your go-to for grooming too.

We’ll be sure to pass your kind words on to Simon and the rest of the team. Thank you again for your continued support and recommendation.

Woofs & wags - Bruce’s

Rated 5 out of 5 stars

Bruce’s Doggy Daycare - great communication

The weather during the last week of May has been very challenging for dogs. Bruce’s Doggy Daycare has been brilliant in communicating with us (big thank you Jasmine), about their plans for dealing with it.
They kept a very close watch on the weather over the weekend and amended the weekly timetable to half days where temperatures were forecast to be in the mid 30’s. In instances where dogs could not stay at home, they were picked up early & dropped off before it got dangerously hot. Well done for putting our dogs health & comfort first.

May 25, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your thoughtful review.

We're delighted to hear that you felt well informed and supported during the challenging weather conditions at the end of May. The welfare, safety and comfort of the dogs in our care is always our top priority, and we're pleased that our communications and operational changes gave you confidence in the decisions we made.

We'll be sure to pass your kind words on to Jasmine and the wider team. Thank you for recognising their efforts and for trusting Bruce’s with your dog’s care.

Woofs & wags - Bruce’s

Rated 5 out of 5 stars

A GENUINELY HAPPY PLACE FOR MY…

A GENUINELY HAPPY PLACE FOR MY FOUR‑LEGGED FRIEND

My dog absolutely adores Bruce’s. It’s become the highlight of his day — every day. He trots in with total confidence, tail going like a metronome, and if he had his way, he’d be there seven days a week. Weekends included.

There’s something wonderfully reassuring about a place where your dog doesn’t just settle… he thrives. The team clearly love what they do, and it shows in the way he comes home happy, relaxed, and ready for his next visit. It’s a joyful, safe, caring environment, and I couldn’t ask for more.

May 25, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for this wonderful review.

We absolutely loved reading about your dog's enthusiasm for Bruce’s — a wagging tail at the thought of daycare is one of the greatest compliments we could receive! It's fantastic to hear that he feels so confident, happy and settled with us, and that his days at Bruce’s have become such a highlight of his week.

Creating a safe, caring and enriching environment where dogs can truly thrive is exactly what we strive for, so your kind words mean a great deal to the whole team.

Thank you again for your support and trust.

Woofs & wags - Bruce’s

Rated 5 out of 5 stars

Incredibly responsive to weather…

Incredibly responsive to weather conditions, with welfare of dogs at its heart.

May 18, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your kind review.

The welfare and safety of the dogs in our care is always our top priority, so it means a great deal to hear that you’ve felt reassured by the way our team responds to changing weather conditions and individual dog needs.

Thank you again for your support and trust in Bruce’s.

Woofs & wags - Bruce’s

Rated 5 out of 5 stars

My dog's Bruce's family

The doggy bus drivers, carers and office staff are all super helpful and lovely. My dog loves his Bruce's family. They understand when he is under the weather and if they notice any changes in him, they reach out. He gets lots of cuddles and when its hot like it or not he is helped to have a little cooling bathe.

May 21, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review.

We’re delighted to hear how much your dog enjoys their time with their Bruce’s family! It means a great deal to know that you’ve found our drivers, carers and office team helpful, caring and attentive to your dog’s needs.

We always aim to treat every dog as an individual, so we’re especially pleased that you feel supported when your dog is under the weather and that the team’s care and attention has made such a positive difference.

Thank you again for your kind words and support.

Woofs & wags - Bruce’s

Rated 5 out of 5 stars

Lucy has had an amazing time at Bruces

Lucy has had an amazing time at Bruces. We have only stopped because she has surgery planned and will take several months to recover.

All involved are caring and considerate.

April 23, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review and for trusting Bruce’s with Lucy’s care.

We’re delighted to hear she has had such an amazing time with us, and we’ll be sure to share your kind words with the team. Knowing that you found everyone caring and considerate means a great deal.

We wish Lucy all the very best for her upcoming surgery and a smooth recovery over the coming months.

Woofs & wags - Bruce’s

Rated 5 out of 5 stars

What a wonderful caring place and team…

What a wonderful caring place and team and always responsive to our queries. We have a nervous dog who we need to socialise and Bruce's have a great team. Thank you.

May 6, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review and kind words about our team.

We’re especially pleased to hear that your nervous dog has felt supported with us. Helping dogs build confidence and enjoy positive social experiences in a safe and caring environment is incredibly important to us, so your feedback means a great deal.

We’re also delighted that you’ve found the team responsive and supportive along the way. Thank you again for trusting Bruce’s with your dog’s care.

Woofs & wags - Bruce’s

Rated 5 out of 5 stars

Very patient

Very patient, kind and genuinely care about my two dogs wearing and fun.

May 10, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review.

We’re delighted to hear that your two dogs are so happy with us and that you’ve found the team patient, kind and caring. Making sure every dog has a safe, enriching and fun experience is at the heart of what we do, so your feedback means a great deal to all of us.

Woofs & wags - Bruce’s

Rated 5 out of 5 stars

Great company

Great company - Bruce’s have been looking after my dog for the past 5 years and she loves going every week!

May 11, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review and for trusting Bruce’s with your dog over the past five years.

We’re delighted to hear how much she enjoys her days with us each week — long-standing relationships like this mean so much to our team, and it’s wonderful to know she continues to love coming to Bruce’s.

Thank you again for your continued support.

Woofs & wags - Bruce’s

Rated 5 out of 5 stars

Caring day care

Our dog loves it when he goes to Bruce’s where the staff welcome him and care for him as if he was theirs. Couldn’t praise highly enough.

April 30, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review.

We’re delighted to hear how much your dog enjoys their time with us and that they feel so welcomed and cared for by the team. Treating every dog as if they were our own is exactly what we strive for each day, so your kind words mean a great deal to us.

Thank you again for your support and recommendation.

Woofs & wags - Bruce’s

Rated 5 out of 5 stars

Highly Recommended

We started using Bruce’s towards the end of Covid times to ensure our puppy was socialised. I initially took her for a try out session. She was apparently nervous to begin with but got into it very quickly.

It was wonderful to see the amount of space in the countryside but also how they divide the dogs up so there’s even temperaments and size. She has never been bothered going on the bus and sharing the cage with another dog.

We have never looked back and our 5 year old dog is still waiting, looking out the window for the blue van every week!

We have had a few drivers who have all been caring and professional. We also use Bruce’s for boarding and our dog absolutely loves being with the Bruce’s staff and their own dogs when we are away.

We get photos of the day our dog is in day care but also from the boarders when away. It seems like our dog is spoilt to bits and takes all the care going her way!!

We can’t recommend Bruce’s @ Cobham enough! They are super efficient with communication and the dog care is exceptional.

April 30, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review and for trusting Bruce’s with your dog over the years.

We’re delighted to hear how much she enjoys her daycare adventures and boarding stays with the Cobham team — especially her excitement for the blue van each week! It means a great deal to know that you’ve felt supported by our drivers, carers and sleepovers team throughout your time with us.

Creating a safe, enriching and well-balanced environment for every dog is at the heart of what we do, so it’s wonderful to hear that your pup has grown in confidence and continues to love her time with us.

We’ll be sure to share your kind words with the Cobham team. Thank you again for your continued support and recommendation.

Woofs & wags - Bruce’s

Rated 5 out of 5 stars

Bruce’s is fantastic in every way

Bruce’s is fantastic in every way. They offer great and safe doggy daycare and my dog is so happy to go and has a great time. Exhausted when she comes home after all the playing, socialising and fun with her doggy friends.
Absolutely would and often do recommend Bruce’s doggy daycare.

April 30, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your kind words and recommendation.

We’re so pleased to hear how much your dog enjoys her days with us — there’s nothing better than hearing she comes home happy and tired after a day full of fun, play and socialising with her friends!

Providing a safe, enriching and enjoyable environment for every dog is what we care most about, so your feedback means a great deal to the whole team.

Thank you again for your support and for recommending Bruce’s.

Woofs & wags - Bruce’s

Rated 5 out of 5 stars

100% recommend!

Bruce's is our dog's absolutely favourite place in the world. He can't wait to get in the gate in when we take him and is so excited to see the staff there.
Can't fault the care and love they give to the dogs and would recommend 100%.

April 20, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your wonderful review!

We’re so pleased to hear how much your dog loves his time with us – that excitement at the gate says it all.

It’s lovely to know the care and attention from the team has made such a difference, and we really appreciate your recommendation.

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

Bruce's is the pawfect place for my…

Bruce's is the pawfect place for my Golden Retriever. He loves his time there and comes back happy, smiling and loved up. Communication has always been prompt, helpful and the staff are always ready and willing to help. The app is very user friendly and makes adding/moving days around so easy. I get weekly pics and videos of him and he clearly has a fabulous time. Special commendations to Jess and Kate who are his carers and drivers and are so lovely with him. He's almost more excited to see them than he is me!

April 23, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for such a wonderful review – it really means a lot to us.

We’re so pleased to hear how much your Golden Retriever enjoys his time with us and that he comes home so happy and content – that’s exactly what we love to see.

It’s great to know you’ve found communication and the app so helpful, and that you enjoy the updates and photos too.

We’ll be sure to pass your kind words on to Jess and Kate – they’ll be delighted to hear how much he loves his time with them (even if they’re giving you a bit of competition!).

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

The best doggy daycare my puppy loves…

The best doggy daycare my puppy loves it 🐶

April 20, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review! 🐶

We’re so pleased to hear your puppy loves their time with us – that’s exactly what we aim for.

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

The Whole Team Clearly Love What They Do...

I've been bringing Barney to Bruce's Doggie Day Care since they first opened their doors, and I wouldn't trust anyone else with him. The service has been absolutely fabulous from day one — not a single issue in all the time we've been going.
What really sets this place apart is the people. Kate, who looks after Barney, is wonderful. You can tell she genuinely cares about the dogs in her charge, and it gives me complete peace of mind knowing Barney is in such good hands. Jordan, Barney's driver, is equally amazing — always reliable, always friendly, and Barney is always happy to see him.
The whole team clearly loves what they do, and it shows in every interaction. If you're looking for a doggie day care where your four-legged family member will be treated like gold, look no further.
Highly recommended!

April 23, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for such a thoughtful and generous review – it truly means a great deal to us.

We’re so pleased to hear how positive your experience has been from the very beginning, and that Barney continues to enjoy his time with us. That kind of long-term trust is incredibly important to us and never taken for granted.

It’s wonderful to hear about his bond with Kate and Jordan – we’ll be sure to pass your kind words on to them, they’ll be absolutely delighted.

Thank you again for your recommendation and for trusting us with Barney’s care.

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

Thank you Leila

A big thanks to Leila for checking that Maple was actually attending daycare. Thank you for going the extra mile.
I have always found the staff at Battlers Green, Radlett, to be extremely helpful and kind. The bus drivers consistently look after the dogs well, and my dog is always pleased to see their driver.

April 16, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review – it really means a lot to us.

We’re so pleased to hear how helpful and attentive the team have been, and that those extra checks made a difference.

We’ll be sure to pass your kind words on to Leila and the Battlers Green team – they’ll be delighted. It’s wonderful to know your dog is always so happy to see their driver too.

Woofs & wags,
Bruce’s 🐾

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