Bruce's Doggy Day Care Reviews 

464
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally caring and attentive, making pets feel extremely welcome and secure every single day. People also appreciate the reliable transportation services, noting how excited their dogs get when the day care vehicles arrive outside. Consumers consistently highlight the regular photo updates and thoughtful attention that provide total peace of mind for owners. Some reviewers were not happy with communication gaps and sudden changes regarding site availability and schedules. A few people also felt concerned about transport safety standards and vehicle conditions experienced during transit times.

What people talk about most

Staff

Users describe positive interactions with staff, noting how friendly and caring the team is towards their... See more

Service

People report overwhelmingly positive experiences with the pet care service, noting that their dogs get... See more

Location

Consumers find location to be positive, highlighting the excellent settings that put owners at ease.... See more

Product

Customers consistently note positive experiences with product, sharing that their dogs get extremely excited... See more

User experience

Reviewers highlight positive aspects of user experience with an overall excellent service. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My greyhound has received above expectation care while at Bruce’s Wellington park. His bus driver Lauren tells us about his day, giving information about his progress, which is backed up by what we s... See more

Company replied

Rated 5 out of 5 stars

My dog Milo has been going to the the Surrey Hills day care for the last 8 months and he absolutely loves it! He is always waiting at the window looking out for his driver Rachel, even on the days he... See more

Company replied

Rated 5 out of 5 stars

Our fur baby has been going to Bruce’s doggy daycare Woking for 6 months now, she absolutely loves going, when her driver pulls up to collect her she gets so excited which makes me happy knowing sh... See more

Company replied

Rated 5 out of 5 stars

From the initial taster session, my little Parson, Tuppence, shows every sign of loving her time at Bruce's. The care given by Abi, her 'chauffeur', to Sam (with Holly) in the puppy group to her grad... See more

Company replied


Company details

  1. Dog Day Care Center

About Bruce's Doggy Day Care

Written by the company

Where Dogs Thrive Every Day

Bruce’s Doggy Day Care, the UK's leading doggy day care, offers dogs enrichment, socialisation and care.

Who We Are

For over 17 years, Bruce’s Doggy Day Care has been enriching the lives of dogs – and their families – with our unique blend of expert care, enrichment-led activities and genuine love for every dog we meet.

With 11 centres located across the UK, we’re recognised leaders in doggy day care and are trusted by thousands of owners who want their dogs to enjoy happier, healthier days while they’re busy.

The Bruce’s Experience

At Bruce’s, every day is designed to help dogs play, learn and relax in a safe, stimulating environment.

Dogs in our care enjoy:

  • Acres of secure, private fields to run, sniff and explore
  • Natural play zones and sensory gardens to stimulate body and mind
  • Heated log cabins for cosy downtime and rest
  • Fun, structured activities that build confidence and social skills
  • Carefully matched play groups for safe, happy socialisation

All of this is overseen by our fully trained, dog-loving team who get to know each dog as an individual.

Why Choose Bruce’s?

Expert-led care
Our teams are trained in dog behaviour, enrichment and welfare. We carefully supervise play and tailor the day so every dog feels secure, understood and happy.

Enrichment at the heart
We go beyond basic day care. From confidence-building activities to calm rest spaces, our days are thoughtfully planned to support dogs mentally, physically and emotionally.

Safe, happy socialisation
With plenty of space and curated play groups, dogs can build friendships, practise good social skills and enjoy positive interactions in a safe setting.

Stress-free pick-up and drop-off
Our bespoke doggy buses can collect dogs from home and return them tired and content at the end of the day, or owners can drop off directly at one of our convenient locations.

Trusted by dog lovers nationwide
Thousands of families choose Bruce’s for consistent, reliable care and that extra level of attention that gives real peace of mind.

How It Works

  1. Find your nearest Bruce’s doggy day care.
  2. Book a welcome chat or Free Taster Day for your dog to try our fields and facilities.
  3. We’ll get to know your dog and recommend the best routine for them.
  4. Your dog enjoys fun, friendship and enrichment – you enjoy the peace of mind.

Visit Our Website

Find Your Nearest Bruce’s

Our Enrolment Process

Join the Bruce’s Family

Give your dog the chance to live their best day – every day. Discover why so many dog lovers trust Bruce’s for exceptional care, real enrichment and tail-wagging happiness.


Contact info

Promotion box for Bruce's Doggy Day Care

Let your dog decide!

Find your local Bruce's and enjoy a free Taster Day

4.7

Excellent

TrustScore 4.5 out of 5

464 reviews

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This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(464)

238 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our Harrie sits by the window waiting…

Our Harrie sits by the window waiting for Eliza to arrive driving her blue van. As you may know English bulldogs are stubborn and I think that Harrie has learned a lot by being able to interact with other dogs of all shapes and sizes. She is in love with Eliza and Jasmin which shows how great Bruce’s must be. Thank you for looking after our baby.

April 22, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review – it really means a lot to us.

We’re so pleased to hear how much Harrie enjoys her days with us, and that she’s benefited from spending time with other dogs – especially for a characterful breed like a bulldog!

It’s wonderful to hear about her bond with Eliza and Jasmin, I actually witnessed that bond yesterday when I visited Battlers, it was truly beautiful – I’ll be sure to pass your kind words on to them, they’ll be delighted.

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

Bruce's Solihull (Umberslade)

Bruce's Solihull (Umberslade), thank you to a great friendly team. My Working Cocker Spaniel Dexter was always excited to get in that van to play with his mates. All the pictures showed he was having the time of his life. On days when he was at home with me, he had expectations of me to entertain him the way Bruce's team, kept his day full of fun and activity. Unfortunately, I can't deliver to Bruce's standards, if Dexter could talk he would say so himself.

April 22, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your wonderful review – it really means a lot to us.

We’re so pleased to hear how much Dexter enjoyed his time with us – that excitement for the van and those action-packed days say it all!

We love that even on his days at home he’s holding you to Bruce’s standards – we’ll take that as the highest compliment!

Thank you again for your kind words for the Umberslade team.

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

Excellent experience all round

Excellent services from the drivers to the dog carers and the customer service in general. My dog has the best time too. Highly recommend.

April 14, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review – it really means a lot to us.

We’re so pleased to hear you’ve had such a positive experience across the whole team, from drivers to dog carers and customer service.

It’s wonderful to know your dog is having such a great time too – and we really appreciate your recommendation.

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

Good service, reliable & friendly.

Our dog has been at Bruce’s for 2 1/2 years and I am happy with their service and their staff members. Each member of staff that has come to pick up our dog and drop her off has always been extremely friendly and helpful and reliable. Bruce’s have never let us down, and always have arrived when they say they will and dropped her back with good advice on timings. I have enjoyed going to the events that Bruce’s have held and I was very impressed that each staff member there knew my dog by name, even though there were a lot of dogs there. We are currently about to leave Bruce’s due to financial reasons, but I may possibly approach them again in the future for help with our doggy care, and I would not hesitate to do so.

April 20, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your thoughtful review – and for trusting us with your dog over the past 2½ years, it really means a lot to us.

We’re so pleased to hear you’ve found the team friendly, reliable and supportive, and that those small touches – like knowing your dog by name – have made a difference.

We’re sorry to see you go, but completely understand, and we’d be delighted to welcome you back in the future if the time is right.

Wishing you and your dog all the very best, and thank you again for your support.

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

Tim is the best

Tim is the best

Gus is always picked up and dropped off promptly. Loves seeing Tim. He loves all the Bruces gang.

April 16, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review!

We’re so pleased to hear how much Gus enjoys his time with us – and that he loves seeing Tim (we think he’s pretty great too!).

It’s wonderful to know he’s happy with the whole Bruce’s gang, and we’ll be sure to pass your kind words on to Tim.

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

An amazing dog day care

The staff are fantastic, caring, friendly and understand the welfare of the dogs. the spaces for the dogs is great and suitable for all dogs with the multiple spaces for different sized dogs. Our dog adores the staff and is always very excited come the mornings he goes to Bruce's could not ask for a better day care would highly recommend

April 9, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for such a wonderful review – it really means a lot to us.

We’re so pleased to hear how much you value the care and understanding shown by the team, and that your dog is so excited for their days with us.

It’s great to know the environment and space work so well too – creating a safe, enriching setting for all dogs is exactly what we aim for.

Thank you again for your recommendation, we really appreciate it.

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

My RGG loves going to Bruce’s in…

My RGG loves going to Bruce’s in Tunbridge Wells he has a great time and never worries about going in the the staff are brilliant he comes out so happy

April 15, 2026
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Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review!

We’re so pleased to hear how much your dog enjoys his time at Tunbridge Wells and that he’s always happy and confident coming in and out – that’s exactly what we aim for.

It’s great to know the team have made such a positive impression too.

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

Great Day Care

Bruce's Doogy Day Care looks after our dog so well. He is so exited when he is picked up. If we drop him off he can't wait to get in with his doggy mates. The staff are always friendly & helpful.

We would definitely recommend them.

April 8, 2026
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Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review!

We’re so pleased to hear how excited your dog is for both pick-ups and drop-offs – that enthusiasm says it all.

It’s great to know you’ve found the team friendly and helpful too, and we really appreciate your recommendation.

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

A Happy dog is a Bruce’s Dog

My Labrador Retriever loves her weekly visit to Bruce’s Doggy Day Care at Cookham. The staff are wonderful and she’s always happy to go and see her doggy friends.

April 1, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review!

We’re so pleased to hear how much your Labrador enjoys her visits to Cookham and time with her doggy friends.

Our team will be delighted to hear your kind words – and we couldn’t agree more, a happy dog really is a Bruce’s dog!

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

Mala has been with Bruce’s since she…

Mala has been with Bruce’s since she was a puppy. It was her chance to feel like a real dog, with a pack of others, playing in the fields, socialising and having fun. I know she loves it because she’s always eager to get in the van and each handler has been clearly mad about dogs! I trust them completely and know she’s in safe hands.

April 13, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review – it really means a lot to us.

We’re so pleased to hear how much Mala enjoys her time with us. Having that opportunity to socialise, play and just be a dog is exactly what we aim to provide every day.

It’s wonderful to know how excited she is to hop on the van, and that you feel such trust in the team – that means everything to us.

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

Excellent team and care

Excellent team providing great care for our dog. Carer Harry is our dog's new best friend!

April 8, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review!

We’re so pleased to hear your dog is enjoying their time with us and receiving such great care.

We’ll be sure to pass your kind words on to Harry – he’ll be delighted to hear he’s made a new best friend!

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

My dog loves her Bruce’s day

My dog loves her Bruce’s day. She stands looking out of the window when she knows she’s going. The staff are so kind and caring and she comes home completely exhausted after a day playing with her friends. I love the pictures they send so I can see what she’s been doing. Other nice touches - free fun days like the recent Labrador meet up and a free nail clip for her anniversary.

April 8, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review!

We love hearing how excited your dog is on her Bruce’s days – that window-watching says it all.

It’s wonderful to know you feel the care from the team, and that she’s enjoying her time playing with friends (and coming home happily exhausted!). We’re so glad you enjoy the photos too – it’s such a nice way to stay connected to her day.

And it’s great to hear you’ve enjoyed some of the extra touches like our fun days and little celebrations along the way.

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

My two dogs don't even look back.

My two dogs don't even look back.
I change the morning routine on the days Bruce's come to collect my two fur babies. The moment they realize it's Bruce's day they get so excited. They wait by the window for the van and will take out legs to get to the door when the van arrives. They love daycare days, and sleep like a log after.
The Bruce's team are professional, and helped when I have needed to changes our days when required. They provide ongoing updates and photos and it is clear they love dogs.

April 1, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review!

We love hearing how excited your two are on their Bruce’s days – that rush to the door and waiting by the window says it all.

It’s also great to know you’ve found the team professional and flexible when you’ve needed to make changes. Keeping you updated and making sure everything runs smoothly is really important to us.

And of course, a happy, tired pair at the end of the day is the perfect result!

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

Jordan has always been extremely caring…

Jordan has always been extremely caring and our dog Reg is always beyond excited to see her and go with her. He waits at the window every day looking for the blue Bruce van and cannot wait to jump in.

April 9, 2026
Unprompted review
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review!

It’s wonderful to hear how excited Reg is to see Jordan – waiting by the window for the Bruce’s van sounds like the perfect start to his day.

We’ll be sure to pass your kind words on to Jordan. She’ll be delighted to hear how much Reg enjoys his time with her.

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

Helping my anxious bundle of joy

I can’t recommend this doggy day care highly enough. From the very beginning, the team has been incredibly caring and attentive, taking the time to truly understand my dog and his anxiety. They’ve gone above and beyond to accommodate his specific needs, making what could be a stressful experience feel calm and positive. What really stands out is how committed they are to continuously improving my dog’s experience. They carefully observe his behaviour, adapt their approach when needed, and always keep me informed. The staff are not only professional but also genuinely compassionate. They’ve offered valuable guidance and reassurance when it comes to managing his anxiety, along with practical advice that has helped both me and my dog. It’s clear they truly understand dog behaviour and take each dog’s personality into account.
Most importantly, I feel completely confident that my dog is in a secure, safe environment where he can play, socialise, and gradually become more comfortable around other people. It’s been wonderful to see his progress, and I’m so grateful to have found a place that cares for him as if he were their own.

March 30, 2026
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Reply from Bruce's Doggy Day Care

Thank you so much for such a thoughtful and detailed review – it truly means a great deal to us.

We’re so pleased to hear how supported you and your dog have felt from the very beginning. Taking the time to understand each dog as an individual, especially those who may feel anxious, is at the heart of how we approach daycare.

It’s wonderful to know you’ve seen such positive progress. Carefully observing behaviour, adapting where needed, and keeping owners informed are all key parts of making sure each dog feels safe, comfortable and able to build confidence at their own pace.

Your kind words about the team’s care, guidance and compassion mean a lot, and we’re so glad you feel reassured and confident in your dog’s environment.

Thank you again for trusting us with his journey.

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

Cheeky Spud

Spud has grown from an anxious puppy to a confident mischievous dog in the time he has been at Bruces. He hardly eats his breakfast on his doggy day care days as he just wants to get there and play with his doggy and human friends. Thanks to Bruces my rescue pup is curious and brave rather than scared and shy as he was when we adopted him

April 7, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for sharing this – it’s such a lovely review to read.

We’re so pleased to hear how much Spud has grown in confidence during his time with us. Supporting dogs as they settle, build friendships and feel secure in their environment is such an important part of what we do.

And we love that excitement on daycare days – even if breakfast sometimes has to wait!

Thank you again for trusting us with Spud’s journey.

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

They take great care of our dog

They take great care of our dog. She gets really excited when they arrive to pick her up in the doggy bus and they do a pretty good job of keeping her clean during the wet winter months!

February 13, 2026
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Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review!

We’re so pleased to hear how excited your dog is when the doggy bus arrives – that enthusiasm is exactly what we love to see.

And keeping dogs as clean and comfortable as possible, even through the muddier months (which can be a challenge for some of the more enthusiastic mud-lovers in the pack!), is all part of the care we aim to provide every day.

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

The team at Bruce’s have looked after…

The team at Bruce’s have looked after my dog for many years. Recently she collapsed on site and they quickly got her to my vet who said their prompt action had contributed to her recovery from what could have been much worse. Thank you Bruce’s team at Surrey hills

March 28, 2026
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Reply from Bruce's Doggy Day Care

Thank you so much for sharing this – it really means a great deal to us.

We’re so sorry that your dog went through such a worrying experience, but we’re very pleased to hear she is recovering well. Situations like this are always taken incredibly seriously, and our teams are trained to act quickly and responsibly to ensure dogs receive the care they need as soon as possible.

Your kind words about the Surrey Hills team will mean a lot to them – we’ll be sure to pass this on.

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

Great experience for our dog

Very capable, friendly staff. Our dog loves going to Bruces and can't wait to get in the door

March 24, 2026
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review!

We’re so pleased to hear your dog loves coming to Bruce’s – that excitement at the door says it all.

Our team works hard to create a friendly, capable and caring environment for every dog, so it’s wonderful to know that’s been your experience.

Woofs & wags,
Bruce’s 🐾

Rated 5 out of 5 stars

Fun safe play for our dog

We have been really pleased with our Bruce's experience. Our Labrador started when he was a puppy and it was great to have a place for him to socialise with other dogs. He looks forward to the doggy bus coming, and loves his driver Caroline. Communication with the team is great, and I love the weekly photos on the app that show what he's been up to!

November 28, 2025
Bruce's Doggy Day Care logo

Reply from Bruce's Doggy Day Care

Thank you so much for your lovely review!

We’re so pleased to hear how much your Labrador has enjoyed his time with us from such an early age. Socialisation and building those positive experiences is so important, and it’s wonderful to know he looks forward to his days with us.

We’ll be sure to pass your kind words on to Caroline – she’ll be delighted! And we’re so glad you’re enjoying the updates and weekly photos too, it’s a big part of helping you feel connected to his day.

Woofs & wags,
Bruce’s 🐾

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