We ordered an engraved cut glass Paperweight for the judge at our Championship Dog Show. We have purchased these lovely paperweights for the past 3 years. It was my error tjat I had forgotten to plac... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used Brunel over several years and have always been impressed with the quality of the items I have purchased and the engraving. Even if it is an urgent rushed order, they go out of their way t... See more
We were extremely impressed with the service we received from Brunel. The team was helpful, responsive, and efficient in completing the work. The engraving on the Waterford bowl looks outstanding and... See more
We ordered the Clear & Blue Curve Glass Award from Brunel Trophies for our World Arabic Language Day celebration, and the experience was excellent from start to finish. The service was very profes... See more
Company details
Written by the company
Brunel Engraving Company (T/A Brunel Trophies)established in 1989 celebrates 25 years in business. Our commitment to Quality, Service, Competitive Pricing and Attention to Detail has been the basis for our success.
About Brunel Trophies
Written by the company
- UK's Largest Online Engraver
- Brunel Trophies is the UK's largest specialist online engraver
- Free Artwork, No Set Up Charge
- Unlike most other engravers we do not charge for set up and we offer free artwork when placing your order. View your artwork and amend as often as required until you are 100% happy, all this at no additional charge.
- Simple and Straightforward
- Our online ordering process is one of the easiest to follow. It offers a straightforward step by step guide to placing your order.
- More Choice
- Brunel Trophies offers more choice of Glass Trophies and Awards, Silver Cups and Salvers, Sports Trophies and Presentation Plaques than any other engraver. We are also the largest supplier of engraved Dartington Crystal in the UK.
Contact info
Britannia Way, BS21 6QH, Clevedon, United Kingdom
- 01275871720
- info@brunelengraving.co.uk
- www.bruneltrophies.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Brilliant service
Brilliant service, have used Brunel for over 5 years and they never fail to deliver 👏
August 18, 2025
Efficient and good quality
It was quick, good quality and if unsure about the engraving they contacted me to discuss.
August 5, 2025
Excellent service at short notice and…
Excellent service at short notice and products of good quality
August 6, 2025
Excellent service
The response to the order was prompt, the awards were of excellent quality and delivered on time.
Thank you!
July 10, 2025
Excellent service from start to finish
Excellent service from start to finish. I am new to my job and they helped me every step of the way
July 10, 2025
Circular glass paperweights
The design team was really helpful and prompt. Everything arrived well on time and the quality is amazing. Thank you!
July 4, 2025
Great service in our time of need.
July 2, 2025
The products and service was excellent
The products and service was excellent. The order arrived on time, very professional service and I would highly recommend.
June 27, 2025
Very helpful as always
Very helpful as always. Excellent service and delivery. Lovely trophies.
June 20, 2025
Misleading delivery times. Good product
The salver was good. I was disappointed by the speed of the service considering I paid almost £40 to have it expedited. Brunel sent a very misleading email regarding delivery timelines and when I contacted them, I got a very unfriendly, almost aggressive chap on the phone. They need to train their front people a bit better. My main gripe was about the fact that you paid extra for a quicker delivery and was expecting the salver within 3 working days. It arrived 7 days after ordering it and 5 working days afterwards. Very disappointing. I think it would have taken the same amount of time without paying the extra
June 26, 2025
Reply from Brunel Trophies
Dear Philippe,
Thankyou for taking the time to leave a review, I am really pleased to hear you are happy with the engraved salver you have received.
I am surprised by your comments relating to how long it took to receive your order as our records show that your order was completed within our advertised fast track turnaround as your order was processed on the 23rd June, dispatched on the 26th and delivered on the 27th. As your order was for one of our more prestige salvers we do not keep them on site, we prefer to order a brand new one from our supplier to ensure it is perfect, the slaver would have arrived to us on the 24th before being engraved and then dispatched on the 26th.
I am sorry that you feel your order should have arrived sooner, please feel free to contact our customer service department at info@brunelengraving.co.uk if you require any further assistance
Kind Regards
SP
Customer Support
Engraved glasses
I’ve ordered glasses engraved with our football club logo to give as a thank you to coaches and committee members who have finished their volunteering. This is the third year I’ve ordered as these are lovely glasses. It’s really easy to order as I can reference my last order to get the artwork. We’re really happy with the engraved glasses, they make a lovely leaving gift. We’re definitely ordering again next year!
June 4, 2025
Good service from start to finish
Quick and easy communication. Product arrived in good time.
June 19, 2025
On time with a short notice order and…
On time with a short notice order and all correct.
June 4, 2025
Brunel is as good as they say!
Clear and easy-to-use website
Attractive and well-priced product
Good routine communications
Even better communications when a query was raised
Prompt dispatch and follow-up
A lovely result, much appreciated by all.
Full confidence throughout the process
June 18, 2025
A very responsive company who dealt…
A very responsive company who dealt with all my enquired promptly and efficiently.
June 11, 2025
Great personalised service
Great personalised service, delivered when promised, I would recommend 🙌
June 4, 2025
I have been purchasing from this firm…
I have been purchasing from this firm for years there is no problem with the engraving on the silver cups and the delivery is sbot on ! Thanks
June 4, 2025
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