The idea is nice. But they do tiny 7g packs of tea and claim that to be enough to make more than 10 cups of tea (for comparison, Fortum & Mason say that 50g makes about 15 cups). Also, we were given... See more
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See what reviewers are saying
se an autorenew scam to trick you into paying for subsciptions you dont want. Tiny amounts of silly blends sent once a month instead of just sourcing good tea. I just wanted maybe a couple of herbal b... See more
I love receiving this box of tea and trying the different types/flavours. I wish they could do a box for the seasons like winter with spicy, pine or chocolate tea from Iceland etc, then they could do... See more
Been subscribed for a little while as needed something to help improve my health. Saves me reaching for the unhealthy alternatives and I find the quality of teas to be excellent. Doesn't take too long... See more
Company details
Written by the company
Hi, we're BRUU - The Gourmet Tea Club and we're on a mission to introduce the world to better-tasting tea.
Contact info
1 Chantry Wynd, DL10 4QE, RICHMOND, United Kingdom
- 01748 471 099
- hello@bruutea.co.uk
- www.bruutea.co.uk
4.2
Great
25 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Amazing teas and beautifully packaged
Amazing teas, great service and I love how the boxes come packaged so beautifully. The little pegs, wrapping and free gifts. It is such a treat every month
June 14, 2021
Unprompted review
Lovely selection of teas and a little…
Lovely selection of teas and a little surprise every month. The variety of teas every month is great.
Definitely recommend Bruu.
November 5, 2020
Unprompted review
Unimpressed by customer service
Signed up for a subscription box that never came. I certainly understand the impacts Covid has had on some deliveries; however, 12 days after it had been sent (according to an email) I still had no box despite the fact that all of my other deliveries were arriving just fine.
More than anything, the customer service is what caused me to bail on this subscription after one failed month. When I kindly inquired about my delivery, I was met with a very short response and a laissez-faire attitude. So I followed up again about 6 days later, to which I was made to feel like the bad guy for not being patient and they weren't going to do anything to help me. I asked for a refund rather than a new box and my email went unanswered.
Would highly recommend seeking out a subscription with better customer service ratings - or take the loss if something goes wrong. I was incredibly unimpressed by Bruu.
May 16, 2020
Unprompted review
Poor experience
The company didn't keep in touch as expected. Following an engaged line after i rang they didn't get back to me regarding a potential order. This pattern was repeated over and over again.
Poor company avoid.
February 23, 2016
Unprompted review
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