British Transport Police Reviews 

Only giving 1 star to write review. I work for Southern and was assaulted, all be it minor by a teenager asked to get off a pedal cycle.
Reported incident and waited for a response to obtain full details.
Couldn't get through on the phone to chase report up so emailed. Got no response from that so lodged a complaint and was told I would be contacted in a couple of days. Over a week now and still nothing. Feel sorry for the traveling public. Very poor service and total lack of interest.

BTP officers are just as rude as other police officers, majority of them have no life experience or have no idea how to talk to people. Not helpful they just wanna get rid of you and not listen.
No wonder we don't trust the police

I texted their number when i was abused on the train by an English man if course the message didn't even go thru .tired ringing then took one hour and didn't even answered 😒.
Services of a civilised country at their best keep up the good work ,scams.

Absolutely disrespectful and unprofessional service!

These people keep being paid by the members of the public without showing their respect to do whatever, even minimal work. This is my personal experience with them when a matter was reported and they did not want to spend even a minute to investigate it. On the top of that they are so arrogant not to consider complaints against their lack of motiation.

It looks like they are happy to keepbeing funded by the public and to feel proud of themselves to be part of the UK authorities. Of course there is no need for them to do anything more.

My suitcase was stolen off the train last month. Part of the hold music details the number to text and the email address, so I thought I would send an email while I waiting. I filled out all the forms the website told me too and was surprised how the description box had a word limit so I couldn't detail my whole itinerary.
When I finally got through to an operator, I told him I'd done this and asked how effective the btp are in finding stolen property. He became highly passive aggressive towards me after this.
A week went by and I requested an update. Another week went by without hearing anything and when I rang them again, they said they had no record of my crime report on file and as it had been two weeks, there was no longer any cctv available.

I still do not understand how this could have happened and wouldn't be surprised if the operator had deleted my report (I don't know if he would have been able to do so, it's just a suspicion).

The person I spoke with did a great job at calming me down, a hysterical parent. My daughter was in a carriage frightened by an angry group shouting at people and banging windows. Thanks so much for the calming support, patience, and people skills. It was a great help to me, and it also helped my daughter stay calm knowing there was that support in the background. No idea how they got me calmed down, but thanks so much.

I was attacked on a bus. Tried the text see it, say it sorted. No one even had the courtesy to respomd

Shocking absolutely shocking! Filled twice for a subject access request due to being attacked by a dog on a train, all I wanted was a copy of my report that I filed.
My solicitor provided me with an email address of a police who said I had to request it as he could not provide her with a copy due GDPR (fair enough).
I then email and This is the response I received
“Unfortunately that is not something I can help you with as it's not something covered by my team” that’s it. Are they for real not pointing me in the right direction or an apology for not getting a response.

Just disgusting.

A huge thank you to the British Transport Police Officer that came to my aid this morning. I broke down on the extremely busy Painshill Roundabout Cobham Surrey during rush hour. (Not a pleasant experience) My car lost all power, so no hazard lights to warn other motorists. Fortunately for me officers had stopped to assist an RTA and I was able to get their attention. They stayed with me and arranged to have my vehicle rescued to a safe area where I am now waiting for the RAC.

I had a large suitcase stolen on a UK train, reported it immediately but it took 2 days to even receive the full form. After chasing 2 weeks later, turns out they’re not investigating and forgot to send a letter to that effect. Very disappointed and definitely feeling less safe on trains now.

British Transport Police is by far the worst and the most incompetent justice institution! I do not have words to describe how bad these people working there really are. Is clear to me what UK is all about..... This is not democracy, is idiocracy..... A country where police arrest
and abuse disabled and vulnerable people for free just because they can't get to real criminals.
In 7 years of UK i have never ever seen a real thief or criminal arrested. But i seen hundreds of times police abusing old people, disabled people, foreigners that just needed information to find their way around...... Including myself and my wife.... BTP, you are a disgrace! Don't call all UK's private media when your cops get abused! Call them when your incompetent staff bullies and abuses disabled, old and vulnerable innocent victims! Shame! Big shame!

Today, 15.05.2023, at Leeds Train Station, around 7 pm, myself and my girlfriend were verbally and physically abused by the most incompetent justice people called ,,BTP". Instead of helping us, these people behaved like bullies : (big massive man and aggressive blonde female), actually abused us. The woman blocked my way, touched me inappropriate a few times and i allmost got arrested for a 23£ double train ticked that i paid for and shown to them. I had my personal Trainline online app and the original printed paper tickets.
Despite that, the blonde b.t.p. woman abused my disabled girlfriend with absolutely no reason and threaten both of us with illegal forced arrest.
After the 2 b.t.p. saw the tickets, they changed their mind and they disappeared, without apologizing at least for the problems they caused us, and they just to run away and pretend nothing happened.
Is this uk's Police???
I wonder..... If i was a big mafia boss or a famous rich person, would they behave the same? I am sure 100% not!
Police in UK discriminates and bully innocent people to do their corrupt targets! Every time we encountered Police, we had issues with them! Why? Because we are foreigners and poor! UK Police.... A disgrace!

Not a very good experience with these people. Officers are rude, aggressive and unsympathetic. You need to employ better quality people. You are damaging public trust in your organisation.

If I could give -1000 as a rating I would. As a young female, I was cuffed without being detained or read my rights, with my friend filming all that transpired, after trying to help BTP with an incident we witnessed on the tube home on st Patrick’s days. One very unhelpful BTP officer who was on the biggest power trip did not like that we gave our statements and was on our way home and overheard heard me saying how unhelpful he was being so decided that was the right time to cuff me, drag me out of the station and put me in a police car without reading my rights or saying why I was being detained. It has haunted me for the past week and I dread to think had my friend not been there what would have happened to me in that police car. I’m too afraid to make a complaint despite the video evidence as we all know it’s gonna be swept under the rug and nothing will come about of it. If you are around the east London (West Ham/Upton park/East Ham/barking) area as a young woman, please be careful, even if you’re trying to help.

Does every train journey now have to be accompanied by endless repitition of the inane and ungrammatical slogan 'See it. Say it. Sorted.'? And has any serious crime ever been stopped or solved by the use of the 61016 helpline to report something 'suspicious'? This is mere PR at its worst.

Dear Sir,

We cannot thank PC Dan Massey and PC 0811 HASBAHTA from PADDINGTON British Transport Police enough.

We are a small struggling business who's ethos is to help ex prisoners and convicts try and turn their lives around through setting an example working in our reclamation business.

We have been saving all your year to buy a van that is suitable to drive in London ulez zone for the last year.

As you can imagine we don't make much money so it has been a real struggle.

My boss gave me the cash 💸 to put down as a deposit and like an idiot I left it several thousand pounds in the van that we had hired from Enterprise in Paddington overnight.

When I went back to the office in the morning Enterprise denied all knowledge of finding any money 💰 left in the van so our whole year of work was ruined.

Thank goodness for the two afore mentioned officers who went above and beyond the call of duty to go through the cctv and recover our money within a matter of hours.

Fantastic work on behalf of the police 🚔..

You have no idea how grateful 🙏 we are for your diligence and let me please inform you that you restored our faith in humanity ❤️.

We will now be able to continue our work next year setting people slowly 🐌 but surely back on the right path.

Thank you so much again.

We will be making a £100 gift to a charity in Kenya that gives micro loans to struggling young mothers.

Thank you so much again...

Awful encounter when i was fat shamed by a lady on a rail replacement bus from Coventry to rugby at 19:15pm today 26th June 2022 i reported it via text service 61016 however no reply and is now over half hour for a reply from BTP they say “see it say it sorted” which is utter claptrap

I was violently attack with a weapon in a hate crime, hearing nothing but I'm gonna kill this white guy as I endured a 3 minute beating, and the man I spoke to from the BTP almost seemed to be mocking me, saying in a patronising voice that it wasn't very nice I was assaulted. He then lost my evidence, gave me the run around and I honestly feel I was victim to 2 counts of racism, including his attitude.

Had an absolute nightmare on the thameslink once however both the staff and the BTP came so rapidly, I can only be grateful for what they did!

Best people to call when in need of support or anything to do with an incident!