I got kicked off the first time because it timed out. Then tickets were not available anymore. After trying for 2 hours in different ways I was finally able to do it. The site try’s to sell so many a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I liked the price, and when I checked you on Scam Detector, you had a very good rating. What I didn't like was that you wanted me to pay extra for seat selection (unheard of for a business class ti... See more
Company replied
Update: The eticket arrived after 72 hours. It's a simple trip on a major airline that issues tickets within minutes, not a low cost carrier. I left a 1 star review after waiting 50 hours, maybe that... See more
Company replied
I've used BudgetAir a couple times now and they've delivered every time. If you read their terms & conditions and understand what you're signing up for you'll have no surprises. Sure, I've never neede... See more
Company replied
3.5
Average
29K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The pricing was the best and the…
The pricing was the best and the website was easy to navigate.
July 2, 2026
Reply from BudgetAir.com
We're so happy to hear you found our pricing excellent and our website easy to navigate. Thank you for your kind words!
It was confusing
It was confusing, it doesn’t show the bag I paid for in the card and also I paid on bag and apparently its just for one flight and i have a connection flight 🤦🏻♀️ so what am i sposed to do with the bag then??
Its upsetting.
June 30, 2026
Reply from BudgetAir.com
Hello Dar,
Thank you for sharing this feedback. It is completely understandable that you want certainty about your luggage before your trip.
Regarding the e-ticket, airlines do not display baggage details on this specific document. Your confirmed luggage is always visible within your personal account on the BudgetAir website, and it can also be verified directly on the airline's website using your booking reference.
I will reach out to you directly regarding your booking to ensure everything is perfectly set up for your upcoming flights and to check your connection.
Kind regards
Chris
Its was fast ang very easy to book
July 2, 2026
Reply from BudgetAir.com
We're delighted to hear that your booking experience was quick and straightforward. We appreciate your kind words!
Reply from BudgetAir.com
We're happy to hear that our pricing met your expectations. We appreciate your positive feedback!
Easy to buy
Easy to buy, easy to navigate on the website, take few days to receive my reservation number !
July 1, 2026
Reply from BudgetAir.com
We're glad our website was easy to use! We appreciate your feedback regarding the reservation number delivery time.
Customer service is good but this site…
Customer service is good but this site is awful I booked a ticket accidentally and I called next minute they didn’t have a solution
July 1, 2026
Reply from BudgetAir.com
We appreciate you sharing your experience. We are concerned to hear about the difficulty you faced with your accidental booking and the lack of an immediate solution. We checked and are sorry to say that we cannot overrule the airlines non refundable, none changeable policies. We are really sorry for this . Kind regards Klara
This company misleading customers and…
This company misleading customers and has poor customer service. When I was booking flights, I chose premium tickets since the option was “free change and free cancellation”. As soon as I booked the ticket I realized that it was booked for a wrong date. I contacted customer service immediately to find out that my tickets can’t be changed. To cancel tickets BudgetAir charge 2/3 of my tickets. It’s my first and last time I am booking with them. I spoke to customer representative who is in India, keep repeating over and over same thing without explaining what the premium ticket mean “free change “ and now the “condition of my ticket unable him to change it”. I decided to contact my credit card and explain why I want to cancel their charges. I hope I will get my money back. Stay away from this company and don’t believe their website promises.
June 30, 2026
Reply from BudgetAir.com
I'm truly sorry to hear about the frustrating experience you had with your booking and our customer service. We will reach out to you today to see which options we can offer. Please answer our call. Kind regards Klara
Effortless from Start to Finish
Everything was very convenient and easy to use. The process was simple, smooth, and efficient. I had a great experience and would definitely recommend this company. Thank you for the excellent service!
July 1, 2026
Reply from BudgetAir.com
We are so pleased to hear that you found our process simple, smooth, and efficient. We truly appreciate your kind words and recommendation!
I tought by booking with budget air we…
I tought by booking with budget air we could still collect my west jet point ,other then that great company and good price.
July 1, 2026
Unprompted review
Reply from BudgetAir.com
We appreciate your feedback and are glad to hear you found our company great with good prices. You can add your frequent flyer number during checkin to claim points. Kind regards Klara
Scam company
Scam company. Booked a ticket to a final destination with a short stopover. They issued ticket for first leg and then said they couldn't get the last leg and its up to me to find another way to fly to final destination. Will not issue refund for first leg. Absolutely scam company. Do not trust them at all. Buyer beware. I will get money back from AMEX but they should be shut down and not allowed to operate.
June 30, 2026
Unprompted review
Reply from BudgetAir.com
We sincerely apologize for the frustrating experience you encountered with your booking. We understand how concerning it is when a travel plan doesn't go as expected, especially with a multi-leg journey. We aim to provide clear and reliable service, and it's clear we fell short in your case. This does not justify to call us a scam company as we are not. We take all feedback serious and will help out where ever we can . Our team is available 24x7 on chat, call and email to support you. Kind regards Klara
Reply from BudgetAir.com
We're happy to hear that you found our platform easy to navigate and appreciate your positive feedback about our transparency.
Accidentally booked the wrong flight…
Accidentally booked the wrong flight back and there was absolutely no help, non refundable/ non exchangeable
July 1, 2026
Reply from BudgetAir.com
We understand your frustration regarding the flight change and the non-refundable policy. We are always working to improve our services. Our team is available on chat, call and mail 24x7 and we also offer self service options in your budgetair my account. Kind regards Anne
Reply from BudgetAir.com
We're so glad to hear you found our prices great and the transaction easy. We appreciate your positive feedback!
The flight was not called
The flight was not called, missed my flight, switching for a couple hours later but no effort by Porter or to any airline to readjust as it wasnt my fault.
Thank you for understanding.
July 1, 2026
Unprompted review
Reply from BudgetAir.com
We are truly sorry to hear about the difficulties you experienced with your flight and the inconvenience this caused. We understand how frustrating it is when travel plans are disrupted. We want to kindly ask you to flag this with the airline as we dont influence this part of your trip. Thanks in advance. Kind regards Anne
Get Our booking so fast
July 1, 2026
Reply from BudgetAir.com
We're so glad to hear that your booking experience was quick and efficient. We truly appreciate your positive feedback!
I couldn’t believe the price in the…
I couldn’t believe the price in the beginning, then trusted the reputation and went through with the booking. In under 2 minutes all my tickets were issued from all the different airlines I needed. All smoother and cheaper, also the UX was super easy! Filling all the names and dates
Overall fantastic ❤️❤️
June 30, 2026
Reply from BudgetAir.com
We are so happy to hear that our booking process was smooth and efficient for you, especially with multiple airlines! We truly appreciate you trusting us and are delighted that our user experience was easy and that you found great value. Thank you for your wonderful feedback!
Reply from BudgetAir.com
We are so glad to hear you found our website easy to use and our pricing satisfactory. We appreciate your positive feedback!
Cheaper and easy to book… hope it will have no problem when trip gets canceled
Great booking process
June 30, 2026
Reply from BudgetAir.com
Thanks a lot!
Horrible, long time waiting, and didn’t solve the problem! Horrible service at the airport too!!!!
Long time waiting, the attendant at airport was very rude! Terrible service!
June 30, 2026
Reply from BudgetAir.com
I am sorry to hear, please know the review you left should be for the airline and not for us. We are not the airline and we dont control airlines employees and procedures. Thanks for checking your review. Hope to see you book with us again. Kind regards Anne
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.