budgetplaces.com 

Like some of you out there, i find this a dishonest website to make bookings.
I made a booking a few days ahead of my hotel stay. The quoted charge was displayed in SGD but when i finished entering the credit details and received the confirmation, it was converted to EUR without pre-notification!! Even though i made a non-cancellable booking, the confirmation email actually allowed a cancellation option within a short timeframe (a few hours) with full refund. I thought this is a good option for me since i notice the currency difference early, i can take some time to work out the maths again and more importantly i am within the cancellation deadline indicated in the confirmation email. Happily i clicked on it and the next minute i received a cancellation confirmation which states ZERO refund. Crazy, this is daylight robbery! I called the website to explain my case (confusion over the currency and the misleading cancellation option) and ask if they can re-instate the booking since both transactions are done just 1-2 mins apart, surely it is not that difficult to trace. The customer service gave some crap replies and once he realised it is a non-cancellable booking his attitude changed. the system suddenly hanged and he was not able to proceed with my query and ask me to make another booking which will cost me thousand over EURs again. He also suggested that i should contact hotel on my own to resolve the case, basically casting all responsibilities out of his turf.
I went to the hotel with my case and was told that they could not find this booking reference (so obviously it was not processed). I was told to contact the website again since the transaction was not through. This time the lady in customer service assured me that i will get my refund within a few days after she reviewed by booking and even sent my a written confirmation for it. The refund never came back. I called back and now she changed her stand. The first email she claimed that my cancellation was after the deadline, trying to bluff me by mixing up the time zone difference. When that failed, she then quotes in her second reply that the booking was non-cancellable so i should not be entitled to refund.
I asked her why did the website offer user a choice to cancel if you already know it is non-cancellable? And when i call back to ask for re-instatement of the booking shortly after the cancellation email, the customer service did nothing to help me with that. and worst, a customer service who commit her words and later does not honour it!
Isn't it daylight robbery!
The website provides mis-leading information to confuse consumer. And if you are unlucky and fall into their trap you are stuck with no recourse. what type of service is that?

Very quick and easy process to book. Confirmation email covered everything. Unfortunately had to cancel booking as were unable to secure Adele concert tickets .. cancellation process was also quick & easy to follow. Will use again :)

Through this site I booked a room in NY, for family reasons 15 days before I asked for the cancellation of a person from the room and politely answered me that the price remains unchanged, not 'right, no serious site, pulling with his prices but after making the team's game, I fell once on this site and will never go back, would not recommend at all, avoid this site !!!! in life may be happening, once you have paid will not reimburse no more !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We made a reservation but cancelled it the day after. We had to pay the whole trip twice because in their conditions it says that we should have cancelled it almost a year BEFORE we made the reservation. That's not fair!! Of course we missed that it was 2015 insted of 2016, everyone would!

The site is easy to use and the incentive credit is a great idea, has made me come back time and again!

prompt communication, helpful assistance and appropriate resolution of booking discrepancies.
Great and easy layout of your website, will use it again.

I have been using budgetplaces some times to one destination trips.

Now I am going to Portugal and had to make seven reservations, in seven different cities.

I was able to make two of them. One of the hotels charged my credit card out of the rules. Contacted budgetplaces but no answer.....

In the third reservation budgetplaces refused to finish the operation. They said there was a problem with the credit card and would call me. They did not call me. I called them, but with no results, more than five minutes in a international line and prospects of waiting much more....

I also called my credit card operator. No problems with the credit card. Even no attempts to charge it.

The only thing budgetplaces did was to send me the link for this review. Thanks. Had to use other service to make the other five bookings and it was a better experience.

Meanwhile, hoping for a answer of budgetplaces... yet..

I booked a room through budgetplaces.com in May 2016 in a hotel in New York called the Morningside Inn. I specifically booked a room with a private bathroom for my fiancée and I. I considered it done and dusted.
When we arrived for stay in late September 2016 we were told that they no longer had our room available and said they only had rooms with shared bathrooms. We were devastated. The receptionist showed us a tiny room which was dirty and not made up and a bathroom from hell shared with 6 other rooms. I am not a snob, but I would absolutely never use that bathroom, it was absolutely filthy. The receptionist told me there was nothing else he could do. Despite the fact we booked FOUR MONTHS in advance.
We luckily found another room in the city but had to pay an additional $200 more than the room we originally booked with budgetplaces.com.
The receptionist assured me that budget places.com would refund my deposit when I returned to England. We left the hotel because we were already late for the Yankees game we'd booked tickets for and had to traipse back across the city to our new hotel.
When I returned to England and contacted budgetplaces.com I asked them to return my deposit and provide compensation. They did ask the hotel for the refund, but the hotel had still not refunded the money. When I informed budget places they quite rudely washed their hands of it, refused to put me in contact with a senior member of staff and offered me a 7.5% discount to use them again!!
As if I would ever even remotely consider this?!?
I am absolutely disgusted by the way I've been treated and the fact that budgetplaces.com have STOLEN my deposit and refuse to help me.

I am travelling to Belgium and the Netherlands in December.
I booked the hotel in Belgium without any troubles.

I attempted to book the hotel in Amsterdam afterwards and i kept getting a "issue with payment error, click to confirm to get a call".

The call took way too much time so I tried again to click it again, i didn't get any as well..

I tried in total about 7 times in 18 hours, finally i got two calls that barely rang, one and i didn't get the time to answer.

Anyway, I ended up booking the same room on another website (was 6 dollars less too)

Tiny room just about bigger than the bed could only get in one side of it .In need of damp proofing.

more interesting than "booking.com".

Excellent and very useful

The person I spoke to found exactly what I was looking for and e-mailed the information promptly.

Very easy and good deal for customers

Confirmation recieved of booking for 3 (double and single) for 1 night.
We drove from Saturday 0900 am and arrived at hotel at 1900 to be told we had no room, but not to worry they had found us a room at holiday inn 2 single beds (their was 3 of us).
We had had an email to say they had found a different hotel for us (holiday inn, we had booked a 4 star hotel) however we didnt have internet, a missed call 1 hour before we reach hotel we tried to call back and it was busy or no answer. There was no other hotels in area as festa time so we had no choice but to drive through the night to France resulting us more problems. So our lovely relaxing holiday ended in a stressful situation where I was in tears. Disgusted with this company!
Booked under Maiden name Anna Parfitt

Fair prices and flexible cancelation conditions. In case of a change in your booking you lose a small amount of money which you save as a credit for future travels. The way this is explained on the website is difficult to read and hard to understand.

Budgetplaces is an excellent website with lots of choice of accommodation. The website is easy to use and navigate. I certainly recommend Budgetplaces to anyone.

You gave a price when i was comparing hotel prices then when i booked the price was alit more,i find that very misleading you should not state a price then give a different one not very trusting.

I am disgusted with the customer service that I have received. When booking the room, it clearly states "flexible cancellation." But yet after trying to cancel the same day, the customer service representative said that I would owe the full amount. The hotel had no issue canceling the hotel on their end as there is some incorrect information when looking up their reviews and their location on maps. Basically their hotel is linked with another hotel making it confusing to customers. I have been emailing back and forth all week and all they are concerned about is being right and then not acknowledging why it says flexible cancellation. I should have stuck with the usually companies who I book through other reputable companies. I'm sure I will get a defensive answer again without any acknowledgment of any fault on your companies end

I'm pretty sure u've been at least once in your life lost looking for an appartment or wherever to sleep some nights in a last-minute holidays. I had any chances to find a bed in Malaga until i found out Budgetplaces.com, and most important, Jeroen Tromp, who didn't just gave us a nice solution but also did it fast and easy. You are BIG!