budgetplaces.com 

Staff were very helpful, location was good close to termini station and historical places

Great location, 5 euro per "how much you can eat" breakfast, helpfull staff, great security system, bar downstairs, nice rooms - really pleasent common area downstairs to hang out! Generally really good experience! :) The only thing I was suprised by were showers contruction... with the kind of gap between the shower and the floor...

Stuff was friendly but the place itself is below average. Very costly for such run down hotel which used to be something else, most likely an elderly home. There was no bathroom in the room and it was not even mentioned anywhere. The bathroom was equipped for handicaps but strangely there were steps all over the place. Our room (room no.3) was very close to the "lobby" which was pretty disturbing because of the loud talking. They requested to pay the full price right away but the credit card terminal was out of order so they were expecting us to withdraw cash from an ATM which of course we did not want to do. Luckily it was fixed the next day. I would only recommend it if there is nothing else available.

Was clean and chip, calm and good cafes niar

Extremely easy to reserve and pay
Useful information
Note: I have not yet arrived at the hotel...

I have booked through budgetplaces numerous times in the past; sometimes via brokering sites (Trivago etc) and sometimes directly.

In my experience, when a booking goes smoothly; it's a great system and can yield you a hotel room at a great price!

When things go wrong with a booking and you need the support of BudgetPlaces (such as the hotel claiming they don't have a record of the booking etc) then it all goes pear shaped!

BudgetPlaces don't seem to want to speak to you. You can leave a voice mail when calling their UK number (020 7100 4522) but ultimately they encourage you to reply to your reservation email to resolve matters. They seem to take a LONG time to respond (days) which is often no good when you have booked last minute.

At the bottom of their email correspondence; a Spanish customer service number is published: +34 935500114. I called this number on several occasions - you don't always get somebody who can speak English, despite what they claims about the multi-lingual operators.

I don't say that in an arrogant way - the recorded welcome / holding messages are in Spanish and the operators answer the phone in Spanish; so I used my best pigeon Spanish (Ola, Habla usted Inglés?) to enquire if they speak English. Some staff are reasonably rude and short tempered, some are polite - obviously not a very well managed call centre.

I have come to a conclusion: If you are booking a reputable looking hotel (with plenty of rooms available) through BudgetPlaces for which you're unlikely to have booking issues (and therefore not need to contact BudgetPlaces customer support) then you should be fine - go ahead and book!

If the hotel you're booking is badly rated and you're trying to book the last room - chances are the hotel may disorganised and are more likely to double-book the room you're trying to reserve.

My advice: find the number for the hotel (via an internet search) ring to gauge how professional they seem prior to booking through BudgetPlaces.

In a nut shell: Great system when it works - terrible customer service when you need it :o(

I booked a room at a b&b in Florence via budgetplaces and it was an awful experience, I ended up paying three times for it! First, I booked a room at Happening Guesthouse Florence and after paying the full amount I got a phone call saying they were not able to accommodate us. We got a part refund from budgetplaces but the guesthouse never refunded the rest of the money (96 eur). Then, we were offered a place at another guesthouse and we accepted, but when we got to Florence they said they were full and they offered us a room in yet another guesthouse.

The owner of said guesthouse said we had to pay her and so we did when we left, we paid again the full amount. When we got home we found out they had already taken the money from our credit card! Mind you, this payment on our credit card was done on the 13 of september, before we arrived to Florence so the owner knew already we had paid but still she asked for money again! We had to call everybody and their mother to get our money back and after countless calls to both budgetplaces and the hostel, we managed to get the money they charged in our credit card back. This took ages and finally we had to threaten them with calling the police because it seemed there was no other way of getting the money back.

But to make things worse, in one of those phone calls they admited they knew there was something fishy about the first guesthouse but they did nothing! I reckon they should take some responsability regarding all this instead of just leaving their customers with almost one hundred euro in their account because of their mistake! When you book via budgetplaces they charge you for it so they should take some responsability and try to refund the full amount when something like this happens!

Our experience with budgetplaces was DREADFUL and we do not reccommend to book via this website as it took so long to get our money back and we don't really think we are going to get what we paid for a scam that was going on on their website.

Update from the 31th of October: despite of saying they would contact me, I am waiting for any kind of email regarding my problem and I don't think they are going to contact us. Don't book, just don't, if you do and there's a problem be sure they wont fix it and you will lose your money!

I booked a hotel in Amsterdam through budgetplaces.com, paid the deposit (over 80€) and got the confirmation email immediately. 15 minutes later I got an email from the hotel that my booking has been cancelled, since check out on sundays is accepted (strangest thing I've ever heard).

Next day I received an email from bookingplaces.com about the cancellation, and that my prepayment has been credited to my budgetplaces account.

I emailed the customer service, that I wanted the money refunded on my bank account, not their website account, because I didn't want to use this site anymore as it seemed to be very unreliable. On top of that, I made the booking without signing up an account on the site.

When I didn't hear back from them in a week, I decided to call them. You only get to speak to someone in person if you select making a new booking. The other line is an automatic voice mail telling you to email them. When they answered me on the new bookings line, they told me someone else will call me back about it. Haven't heard from them since. Worst customer service I have ever received. DO NOT BOOK WITH THEM!!!!!

Also, in the email they sent me, where they give you another suggestion for a hotel it says "I would also like to let you know that the online payment of your first reservation will be refunded whether you decide to reserve another establishment or cancel your reservation." Yes i would like to be refunded, just not on the account of your unreliable, misleading website!!!!

The reservation was with little complicates but the team very profesionaly proposed me solution and solved my problem quickly and for my satisfaction. Thank you very much for profesional stance.

The information about the chosen accommodation was quite detailed and having a map showing its location was particularly useful. It was easy to make a booking online.

Nice and clear website for hostel/hotel booking plus you earn a certain
amount of credit that you can redeem for your next trip within a certain amount of weeks...Great interface..

It was the first time I used electronic payment for a hotel accommodation. I was otherwise wary in doing so, but I had to because of an urgency.

Budget-places, which I chose just by chance out of the long list of available services, was rapid and reliable and helpful when I had to revert to personal telephone assistance.

The quality of the accommodation I actually experienced last year and the value for money was the one I chose and expected. This year I am going back to the same city and I am relying on Budget-places again.

I had again to rely on telephone assistance, but this time my call remained unanswered.

Very bad service. They cancelled my reservation without a reason. And they did not give me another option with the same price! Also they did not refund me the money back. Avoid this website!!

Have booked again with u. I like u that much.

They just answer the phone if it is a new reservation.Otherwise,they will put you in a loop

Stay away from them.I cancelled,my first reservation with them because hotel was unsafe.They kept 50 of my money. They credit it to me for the next reservation.I cancelled my second reservation because of an emergency.

My third reservation with them.I used that 50 $ money. I paid also 7 dollar for insurance cancellation.

I found from the hotel review that the third reserved hotel has bedbug.I cancelled it.They took my 50$ money plus 7 dollars .I called them many time and finally I figured out,They took my money.


I have already sent them more than there times email,but they did not back to me.I will try one more time

I booked a hotel through this company for this weekend, I called to cancel 48 hours in advance and they said I'd still be charged. After learning my husband was not able to come with me I decided that I would see if I could change the date of the reservation, but unfortunately I cannot reach anyone at this place. I am beyond upset that I am out so much money.. I will NEVER book through another travel agency, ever again!

Was not happy the place we chose did not exist we searched frantically for 2 hours walking up and down blocks pulling our luggage. We asked 8 different people who owned shops in the area and nobody even heard of the place we booked. Ended up staying in a hotel. We were not happy

I was atended on the telefone, by a fantastic, very profetional and eficiente and nice lady. She managed to put everything in order for me, so now I can go "tranquile" on the pretended trip.
Please promote her. !!! She was speaking na execelente portuguese. Maybe with a brasilian acsente.? Anyhow, give her apreciation.

it is very convenient and I like tour bonus program!)