budgetplaces.com 

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Rated 1 out of 5 stars

This company defrauds individual timeshare owners thousands of dollars to provide this service to others. My personal loss was in the 10's of thousands, scamming my family. A corporation that takes... See more

Rated 1 out of 5 stars

Absolute nightmare cause my mum to fall into tears as we arrived to NY for the very first time and couldnt get in. Noone was answering their phones and there were about 4 or 5 of then two places were... See more

Company replied

Rated 1 out of 5 stars

We booked a hotel through budgetplaces via a well-known cashback site. We paid in full but budgetplaces refused to honour our cashback claim saying “Claim does not meet advertiser guidelines” which w... See more

Company replied

Rated 1 out of 5 stars

Policy enables them to retain percentage...ifvyou cancel reservation the keep and offer a credit for 6 months. So use only for one nighters where you do not mind to loose pennies for a cheap night. Fo... See more

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Company details

  1. Travel Agency
  2. Hotel

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Your experts in budget hotels around the world


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Rated 5 out of 5 stars

Highly recommed

I found the website very easy to use.There was plenty of choice of hostels and B&B,s and booking was very simple.I,ve since received an email direct from the manager of the B&B I chose confirming my booking and including maps and info to make finding his place easy and my stay more enjoyable.I would recommend this site to anyone and use it again myself.

August 14, 2015
Unprompted review
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Reply from budgetplaces.com

Dear Joy,
Thank you for leaving us your feedback! We're so glad you enjoyed our website and found that it was easy to use. It's incredibly important to us that our customers have a positive experience, and we appreciate you taking the time to tell us that you did.
We look forward to working with you again in the future!
Your budgetplaces.com team

Rated 5 out of 5 stars

Dublin B&B

Quick and dead easy to use, I found this very helpful, will use again.

August 7, 2015
Unprompted review
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Reply from budgetplaces.com

Dear David,
We're delighted you found our website to be user-friendly as this is very important to us. Thank you for using our service and we're looking forward to working with you again!
All the best,
Your budgetplaces.com team

Rated 5 out of 5 stars

Very good experience

It's a fast and a good resource to find budget places to stay all over the world. I had to change the dates in one of my stays and they were very helpful and quick in giving me a solution.

Definitely I will search again for a hotel in this site!

August 6, 2015
Unprompted review
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Reply from budgetplaces.com

Dear Marcela,
It was our pleasure to help you adjust the dates of your stay! Getting positive feedback like yours inspires and pushes us to provide even better service to our customers every day. We look forward to working with you again!
Best regards,
Your budgetplaces.com team

Rated 5 out of 5 stars

BOOKING HOTELS easily

Great Website, Easy To Use. Bonus for returning customers.

July 28, 2015
Unprompted review
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Reply from budgetplaces.com

Dear Luca,

We really appreciate your 5-star review! It's great to hear that you find our website easy to use as we strive to make the site as clear and attractive as possible to our customers. Keep taking advantage of our great deals and we look forward to working with you again soon!

All the best,
Your budgetplaces.com team

Rated 4 out of 5 stars

Recommended

Never had any problem with a booking with budgetplaces.com. I always check their site first.

July 28, 2015
Unprompted review
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Reply from budgetplaces.com

Dear Bjorn,

Thank you for being a loyal customer and for always checking with us first! We pride ourselves on offering the best deals possible for our customers and for always putting your needs first. We'll be happy to help you with all your travel needs in the future!

Thanks for your feedback,
Your budgetplaces.com team

Rated 4 out of 5 stars

Online Booking Hotels

Great Website, Great Value, Easy To Use. Good Rewards For Returning Customers.

July 28, 2015
Unprompted review
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Reply from budgetplaces.com

Dear Darren,

Thanks for taking the time to leave us such nice feedback! We're so pleased you had a good experience with our website and have enjoyed our service. We look forward to working with you again in the future!

All the best,
Your budgetplaces.com team

Rated 4 out of 5 stars

very professional

I booked the ola bougainvillea apartments in santa ponsa via budgetplaces.com and was overcharged by the hotel by 90euro budget places stepped in and sorted it out within the day money was back in my account within 2 days they were in constant contact with me I was very happy with their service

July 10, 2015
Unprompted review
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Reply from budgetplaces.com

Hi Linda,

We're so glad you were happy with our service. It was our pleasure to work with you to resolve this issue. Thank you for taking the time to leave us some positive feedback and we look forward to working with you again in the future!

All the best,

Your budgetplaces.com team

Rated 1 out of 5 stars

"Free" cancellation ?!

After I have booked a hotel room I then was told by a friend that she can get a much better price from other website. So then I had to cancel the bookings that I have made since it is written and highlighted in red that it s Free cancellation.

After cancelling through website, I then received an email telling me that the first deposite that I have paid is credited to my Budgetplace account and I have to use it in the next 6 months! It is not returned to my bank account but to the user account.

This is kind of forcing me to use the website again to get back the deposite I have paid. Not to say that I have no travel plan in the next 6 month... So basically the company is taking away my 20pounds for nothing!

July 6, 2015
Unprompted review
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Reply from budgetplaces.com

Hi Jie,

We're sorry about the misunderstanding with our cancellation policy, which we describe as flexible, not free. When reserving an establishment with us, we always give the option to add cancellation-fee protection (except for non-refundable rates). If you do not add cancellation-fee protection, your payment will be returned to you in the form of credit to your budgetplaces.com account. All this information can be found just before payment on the check-out page as well as in our Terms and Conditions.

If you need to use your budgetplaces.com credit after the 6 months have passed, please get in touch with our customer service department and they'll take care of it for you, so you don't need to worry about the deadline.

Should you have any additional questions, please don't hesitate to contact us at reservations@budgetplaces.com.

Sincerely,

Your Budgetplaces.com team

Rated 5 out of 5 stars

Just a site worthing to use

I only used two or three time the site and every time I was quite pleased.
From my part, I'll look on this site whenever in need.
Thank you guys!

June 23, 2015
Unprompted review
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Reply from budgetplaces.com

Hi Radu,

We really appreciate you taking the time to leave us such positive feedback. Hearing from our satisfied customers inspires us to do our work even better every day. We look forward to doing business with you in the future!

All the best,
Your Budgetplaces.com team

Rated 1 out of 5 stars

Shady and misleading. Charged more than offered and unclear

Shockingly bad. I'm posting this on behalf of My girlfriend in the hope nobody else false for their misleading website and false advertising. She was left in tears after this experience and is now without money for the next month. Their website offered a deal for a hotel in New york. Quoting a price of £840 for a week. The total to pay now was £100 and pay later the balance. They then charged £972 instantly. When contacted they said that this was due to sales tax in new york that they can't calculate in their website and that this was all non-refundable or changeable.
1. The website should indicate the full price that will be taken.
2. The website should not indicate a deposit payable NOW if the full amount will be taken immediately by them or the hotel. This is not made clear at all.
Simply TERRIBLE. DO NOT USE. Booking.com offers clear pricing and would have been cheaper if we went with them. I will never make this mistake again and urge others to be clear in their booking and shop around before making this mistake.

June 15, 2015
Unprompted review
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Reply from budgetplaces.com

Hello Cormac,

We are so sorry your girlfriend had a negative experience and we would love to get some more information from her to help resolve this issue. If she can forward us her reservation email and booking number to reservations@budgetplaces.com, our customer service team can follow up her case.

Transparency is very important to us which is why we always make sure to note on the hotel detail page as well as on the check-out page that city tax and sales tax are not included for U.S. reservations. Additionally, we do state that for non-refundable bookings, “The establishment will charge the full outstanding balance in local currency at any time after booking”. After reserving with us, the establishment then decides when they will charge the rest of the balance.

We hope your girlfriend does reach out to our customer service team, and again, we are truly sorry for the inconvenience this caused her.

Your Budgetplaces.com team

Rated 1 out of 5 stars

Terrible - Service

I share this story so every one will know what i have been through, because of the mistake i made by booking from this website.

I have booked a hotel via this website in New York. After the money being paid just two days before my flight I received an email that I have to confirm my place, when I already received a confirmation from the website a couple of days before that. I was given a number that I called more than 10 times and got answered only once, and an email which they do not reply properly.

All I ended up was being in the airport, and calling the hotel and going directly to the hotel.

I did email the website regarding the problem but at first they said we have no refund, after a couple of emails they said they credit that into my account.

there is no response from now on. I can't call this a fraud because there was a terms and condition once you pay no matter what, you will never get to see your money.

May 28, 2015
Unprompted review
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Reply from budgetplaces.com

Hello,

We were really sorry to hear about your experience, and have already informed our Customer Service. We didn't find any reservation under the name of Simon Moj, but if you provide us with your reservation number and the name of the person who made the reservation, we will be more than happy to help you. You can also write to reservations@budgetplaces.com, our commitment is to answer all the inquiries within 48 hours maximum.

We apologise for the inconvenience caused , and will get on the case as soon as we get your details.

Your Budgetplaces.com team

Rated 5 out of 5 stars

Amazing service and commitment!

We booked a room through Budgetplaces in Rome (Trinity Hostel) and surprisingly the same day of our arrival the owner of the Hostel told us that there was no room for us and he proposed a new room for us in another Hostel. The quality and location of this second Hostel was much worse, therefore we told the owner that he should look for a better place but he did not want to be responsible for it. In the end BUDGETPLACES took charge of the situation and offered us many more places, with a better quality and location, and they told us they would pay for the price difference. The service and follow-up was awesome! Alessio (a budgetplaces member) closely follow-up with us, apologized for the unconvenience and offered all his help until he solved the problem. We are very happy about how budgetplaces dealed with the problem, and they solved it and refunded the difference! Great company and great service, specifically Alessio! Thank you very much, we will always use Budgetplaces going forward! :)

May 24, 2015
Unprompted review
Rated 1 out of 5 stars

Hidden charges

Prices seemed low, but not all charges were included. Had to pay 60USD extra (15 USD per night - 4 nights), which was not mentioned at booking. Feel tricked. Complained at budgetplaces, with no succes. Got a bad excuse, referring to general conditions.

Answer hereunder is not ok. According to law, all inevitable cost should be included in price. 15$ are inevitable cost. Low price is misleading and at the end higher than competitors.

May 13, 2015
Unprompted review
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Reply from budgetplaces.com

Dear Michel,

Many thanks for getting in touch with us. As our customer service team said in their email to you, the hotel imposes a service charge which is clearly described both in the hotel description on our website, and then again in the 'conditions and price breakdown' section of the check-out page. We would like to clarify that this charge is imposed by the hotel, and has nothing to do with Budgetplaces. Similarly, the hotel also charged you sales tax, an obligatory tax imposed by US law. We do everything we can to ensure that our website is transparent and easy-to-use, and clearly display extra charges such as city tax and sales tax on our check-out page. We appreciate your feedback, and hope that this clarifies the issue for you.

Your Budgetplaces.com team

Rated 1 out of 5 stars

Worst Experience Ever

Do NOT USE BUDGETPLACE! We regularly book online and have never been disappointed before. Until now! Our experience was completely negative. We ended up paying full price for a hotel that we did not use. We cancelled immediately after booking - the feedback from other guests was THAT BAD. Why is such a hotel even being offered??? What kind of agency allows their hotels to fleece guests. NEVER EVER AGAIN!

May 7, 2015
Unprompted review
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Reply from budgetplaces.com

Hello Dawn,

We looked into your query, and, just as our customer service team explained to you by email, you agreed to the cancellation policy (which is determined by the hotel and not by us) when accepting the Terms and Conditions before making your purchase. We strive to make our website as transparent and easy to use as possible, and the Terms and Conditions, which include the hotel's cancellation policy, are clearly visible on the check-out page.

The hotel pictures, plus guest reviews and reviews from TripAdvisor, are all prominently displayed on our website so that guests can make an informed choice before they make their booking.

Please don't hesitate to contact our customer service team directly when making any further reservations. They will be delighted to help and will ensure that you get the perfect hotel for your budget.

Best wishes,
The Budgetplaces.com team

Rated 1 out of 5 stars

More expensive than expected

I'm rather disappointed. I booked through budget places because with the discount voucher I received online it seemed slightly cheaper than other websites. I knew that taxes were excluded, so I was expecting to pay extra for that, however when I did the maths, I realised I got overcharged (around £35!). First and last time I book with them! I'd never recommend This website to anyone!

April 28, 2015
Unprompted review
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Reply from budgetplaces.com

Hello Roby,

It sounds like the hotelier made a mistake when charging you. To resolve this, if it hasn´t been solved yet, please send your booking number and purchasing e-mail address to reservations@budgetplaces.com so we can follow your case.

Thank you,

The budgetplaces.com team

Rated 5 out of 5 stars

Never a problem

Very useful service that I've found always convenient and problem-free. Would recommend this site to anyone.

April 20, 2015
Unprompted review

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