Bumbles & Boo Reviews 91

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Tired of Etsy delivery times and not helping Amazon to pay their tax bill - so I wanted quality and attainability of a nearby business that will give me what I want. I got all that I asked for and I... See more

Rated 5 out of 5 stars

Just cannot fault impeccable customer care. Ordered a hamper and was contacted to say some of the items could not be sent as they had been damaged on delivery to the business. They immediately offered... See more

Rated 5 out of 5 stars

Absolutely gorgeous gift for my work colleague!! I decided upon the beautiful lion-themed hamper, the 'tender cuddling moments' basket, as she has the star sign of Leo, and so will her baby boy 👶... See more

Rated 5 out of 5 stars

Exceptional, friendly, professional baby hamper experience. Bought a gorgeous baby hamper for our nephew. Bumbles and Boo made sure it was delivered regardless of any postage/delivery issue. Can’t be... See more

Company details

  1. Gift Basket Store
  2. Baby Clothing Store
  3. Baby Store

Written by the company

Bumbles & Boo specialise in creating the most thoughtful, comforting and charming gift sets for babies and new parents, which are guaranteed to delight. We believe the best baby gifts are practical, yet beautifully presented. Each baby hamper / baby gift box is hand designed with love and packed full of beautiful baby essentials, including baby clothes, blankets, soft toys and award winning natural skincare for mum & baby. Many of our new baby gifts use natural and organic materials which are trusted by our customers, to help parents navigate this exciting new land. We take great pride in the presentation of our gorgeous gift hampers. All hampers come with a greeting card and gift tag, and can be gift-wrapped and delivered direct.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

91 reviews

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Rated 1 out of 5 stars

24 hour delivery

Be warned, the 24 hour delivery option is not as stated. Clearly states the order will be dispatched for 24 hour delivery if ordered before 12 noon, Monday to Friday. This is not applicable on a Friday. Ordered before 12 noon and paid the £12.99 fee for the service only to be told my order will arrive on Monday. No offer of refunding postage fee just told by customer service, delivery is business days only. Website needs to be updated to Mon -Thur before noon! Very disappointing service.

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service!

The conmmunication and service was first class, even when I realised there was a mistake on my order, one quick email and they had it sorted! Would highly highly recommend.

January 25, 2024
Rated 5 out of 5 stars

Fantastic service

Fantastic service. The muslins that I had were not in stock so I received a phone call to explain this and that they weren't sure when they would be back in stock. I was offered an alternative or a refund. Laura was really helpful.

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and lovely…

Excellent customer service and lovely baby hampers. A slight blip with my order was rectified very promptly with no fuss and a lot of care and a beautiful baby hamper was delivered to my daughter.
Would definitely recommend as a baby gift for a new mum.

January 9, 2024
Unprompted review
Rated 1 out of 5 stars

Do not order if outside the UK

Significant hassle dealing with this company, ordered to Ireland and paid 24euro for shipping, first ordered lost in customs and I had go chase constantly for responses, when they eventually responded they claim to have sent another order but gave incorrect tracking details and won’t respond further. Please Do not order from these if outside the UK as they cannot appear to manage deliveries - it’s not worth the expense (quite significant to the customer) or the hassle of trying to tack down your parcel.

December 21, 2023
Unprompted review
Bumbles & Boo logo

Reply from Bumbles & Boo

Many thanks for your review. We apologise that there has been an issue with your order.

All our international shipments are send using DHL.

We ship a significant number of international shipments per day and apologise for DHL's service level in this one instance.

With regards to your shipment, DHL advised that they were investigating with their partners in Ireland as there had not been any updates on tracking. As the SLA only advised a response by yesterday, we decided to reship to try to avoid further delays.

Apologies again for this inconvenience.

Rated 5 out of 5 stars

Highly recommend

Highly recommend! Recipient absolutely thrilled to receive today a gorgeous hamper to celebrate baby girls birth. The hamper itself is so thoughtfully packed and very pretty. With a little wishing bracelet included. I honestly can’t recommend enough.

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely

Have bought gift baskets from Bumbles and Boo before. The baskets and items enclosed are great quality and nicely arranged.
The range of different gift baskets has grown and theres something for everyone.

November 24, 2023
Rated 5 out of 5 stars

Fantastic service

Fantastic service, delivery and communication. The basket and it's contents were stunning and high quality. My colleague was over the moon! Would highly recommend.

November 21, 2023
Unprompted review
Rated 4 out of 5 stars

Order dispatched efficiently and well…

Order dispatched efficiently and well packaged.
I was disappointed with the perfume in that it did not smell as warm and fragrant as the Fleur Noir I had tried in a shop. You can hardly tell I’m wearing perfume, which is odd because Fleur Noir is particularly fragrant. I wonder if my bottle was possibly old stock??

October 25, 2023
Bumbles & Boo logo

Reply from Bumbles & Boo

Many thanks for your feedback and review.

We contacted the manufacturer who advised the below.

We have now collected the bottles from you and fully refunded your order

These will be sent back to the manufacturer for further investigation

"This is a registered cosmetic product it is made to very stringent requirements to stay in line with its certificate provided by a chemist. In order to qualify for this registration, our factory has to provide certification for each ingredient. We also have to provided documentation on allergens.
We are confident that each ingredient and proportion is accurate.
Having said that, as with all cosmetic products, the smell and colour of the product can change over time due to heat and light. The customers experience of it may also change due to other smells in the local environment and the temperature.
We hope that you are able to reassure the customer. “

Rated 5 out of 5 stars

Great Newborn gift

I received my order within 1 week as expected, the hamper was beautifully wrapped and it was a great gift for the new mum and her baby.

September 26, 2023
Rated 5 out of 5 stars

Easy to order

Easy to order, arrived on time was a suprise gift and recipient was very happy, myself I think a little blanket added to the package would have been nice, just saying 👍

September 25, 2023
Rated 5 out of 5 stars

Really pleased

Really, really pleased with my order. The care and thought that went into it was second to none. Top quality products as well. Kept me informed about my order every step of the way. Really impressed and would not hesitate to order again. We'll deserved 5 stars from me

August 28, 2023

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