Bunnings Reviews 

Recently upgraded my mower to makita. Big selling point was extended 5 years warranty. As I am an 80year old pensioner, I was told it was easy online. What rubbish. I only have an old iPhone. So I asked mt gambier Bunnings if they would help me. With all their computers and staff, they said they couldn’t help me. So much for Bunnings great service. I bought a makita hedge trimmer at total tools. They were happy to assist me with my extended warranty. So I think total tools it is. Wherever possible. Try harder Bunnings.

Went to buy some electrical parts and the shelves are empty that was the second time in 3 days, from 30 /4/2026to 3/05 26 ,plenty of staff walking around doing nothing.

I tried to purchase the Char-Griller Premium Flat Iron 4 Burner Griddle Gas BBQ through the Bunnings Warehouse website. At the time of purchase, there was no indication that the product was out of stock.

After placing the order on April 2, 2026, I received a confirmation email stating delivery would take 7–14 days. However, only after I followed up with Bunnings did I discover the item was actually out of stock and on back order.

To date, I still have no ETA on when the product will be available or delivered. This lack of transparency around stock availability and poor communication is very disappointing.

Deliveries are outsourced TO THE PHILLIPINES and guess what. DYSFUNCTIONAL. I was made to wait at home, 12-4 didn't turn up, rang Bunnings on hold 20mins, we will call you back, they did, low form excuses. It will turn up sometime ? Tomorrow. They expect me to wait all day. As if I've got nothing else to do.. this is what happens when dealing with greedy multi nationals that refuse to use local companies with local Knowledge really poor form Bunnings.

We bought a portable air conditioner.
We were asking for help, because my husband back is sore. They called for heavy lifting help two persons as they said. It took as to wait 45 to an hour. We moved it by ourselves. They are very inconsiderate.

I visited the Bateman's Bay Bunnings today looking for an electrical item. I finally located a staff member and he informed me that there was no one to help me in the electrical dept as there was not anyone working there today (all Tuesdays??). On my way to the exit another staff member asked is she could help me AND SHE DID! She took the time to check on the website, guided me to the aisle and we found what I was looking for. Well done Tracey. Why couldn't the other staff member given me the time of day and help me instead of brushing me off with "no-nee to help me on Tuesday in the electrical dept". Huge bouquet for Tracey please.

Bunnings Traralgon your prices have increased to a ridiculous amount and the service has dropped considerably. I can never get anyone at the special orders desk. I wait 45 mins on hold to get service on the phone.
You have people wanting jobs but prefer to have less staff and higher profits.
No consideration for your customer service.
Short staffing is becoming a huge deal. My last three visits have been terrible. Not being able to find staff for assistance.
Another big company that’s is all about the profits!

Hi
I asked about a couple of different items being a doorbell and a security device
The man was very knowledgeable and helpful and made the experience very pleasant.
Unfortunately I didn't get his name

The Bunnings website and app are appauling. They are interminably slow and frustrating to use. How the company that designed the search engine and hosts the site still have the contract beggers belief. The search engine stuggles to find anything specific and gives a broad list of results that then requires lots of filters. But by doing this you end up losing have the results you actually want. And to do this on the site is very painful as it is so damn slow. I have given up on searches more times than I can count. These issues have been ongoing for years and no one in bunnings managemrnt feels the need to resolve these issues.
I would hazard a guess that Bunnings has no competition on the highstreet. Therefore, there is no incentive to spend money to improve the services.

Can't believe bunnings is rated so poorly when it's an Australian icon!

I've renovated 3 houses now with the help of Bunnings! Where would we be without them?

I had the most horrible experience at Bunnings Bundaberg. Customer service is zero. At Bundaberg the staff do not care. I have always been a long and loyal customer and my business relys on products from Bunnings but since 2018 Bunnings Bundaberg has become a disgrace, lack of staff and products. Then yesterday i was totally disregarded, i sat waiting for 45mins before i dropped everything and left.
Totally dissapointed with the lack of care. The management do not care, not interested in caring and will never take customer service seriously and if you read other reviews this will show the same. I am very distressed from my experience and have lost the will to live. I would rathed die from a horrible firey death than have to walk into Bunnings Bundaberg again. Bunnings now owes me compensation and i will endure to destroy Bunnings Bundaberg by any means. Shame on you!

Without a doubt the Doncaster Bunnings is a lesser store in the Bunnings universe. First off I visit the pet supplies section. What happened here? It looks a cluster bomb scattered the product range far and wide. I can't find what I want. Where are the allegedly helpful staff - all in the cafe having a peaceful coffee together. Uh oh - I need the toilet. What happened here? Did a cow with explosive diarrhea enter the cubicles? All of them are absolutely disgusting, think I'll wait until I get home. Ok we've got most of what I need. Oh no! What's that in the car park? An enormous lump of excrement - was it a Great Dane or a now very relieved human who is now a few kilos lighter. What third world hell have I descended into? The horror, the horror.

I bought some roofing iron to be delivered the next day from Bunnings Carseldine, Brisbane. Was served by a young kid (18 years old?) who had no idea about she was doing. Didn't bother to check if stock was available and if delivery was possible the next day.
Waited all morning the next day, rang and was told no stock so delivery was to be from Virginia the following day. A Sunday. Wow...nice one Bunnings. Also dont bother trying to ring them. No one answers the phone. Took 20 mins before I got an answer and then got transferred for another 10 mins wait.

Thanks for the help, very helpful appreciate it

The Bunnings online purchase experience is appalling. After placing an order I didn’t hear anything from them for a week so followed up via their chat service. They’d cancelled my order but didn’t advise me. Still haven’t received a refund so asked them again when I might receive my money back. Was told up to another 10 days. Buy elsewhere. Not recommended at all.

If I could give Bunnings a MINUS stars, I would. Did you know that they have an internal blacklist. If they don't like you, they will mark you as NO Rehire!! You will NEVER work for them!! I thought that was illegal???

I attended the Frankston Bunnings store late yesterday to buy some pavers and Dean from the garden centre was extremely helpful.He went out of his way to locate the size pavers I was after which were not on the racks. he tracked them down and provided great customer service.
Please ensure that Dean is advised of my appreciation for his service.
Regards
Mike

Very expensive, if you want to diy, this place is so ridiculously marked considering they say lowest prices on commercial, it's deceiving, i am in bunnings off cowpasture road now, not happy

Today I went to purchase some packing items that have been located in aisle 51 and are being moved to aisle 9. The person doing the work in Asile 51 told me to go and look in aisle 9. I replied I can see what I want can you just pass me on packet of the lables. Answer. NO go and find them in asile 9, off I go, get to aisle 9 and guess what not there. Again asked for assistance and was told to go back to 51 and get the staff member there to assist me. GAVE UP!

Ordered an item from Bunnings Market Place, and so happens they use Aramex delivery service which are the worst couriors in Australia... if you live in a town house or complex STAY AWAY from Bunnings Market Place. On several accasions Aramex has made faulse delivery messeges thats its been delivered... Then they put my sensitive parsel 1 metre away from the curb, which is a hot spot in my area for missing parcels. Every other courior puts it at my front door. Be Worried