Bupa Dental Care UK Reviews 

25,568
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 3,652 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, highly skilled staff and professional dentists who create a genuinely welcoming atmosphere and patiently explain every single treatment step to keep people completely at ease. People widely appreciate the exceptionally efficient service, pristine facilities, and reassuring care that successfully manage and reduce dental anxiety during visits. Though some reviewers were not happy with frustrating scheduling difficulties, unhelpful administrative communication, or unexpected appointment changes, these occasional experiences were less widespread. A few consumers also noted instances where procedures felt rushed, or explanations regarding ongoing dental care were noticeably lacking.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, highly... See more

Service

People report overwhelmingly positive experiences with the dental service, highlighting exceptional care and... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting that staff are amazing and make them... See more

User experience

Reviewers highlight positive aspects of user experience, describing visits as smooth, efficient, and... See more

Quality

Clients share positive opinions on quality, consistently praising the exceptional skill and thoroughness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just completed my orthodontic journey and would highly recommend the team at Bupa Dental Care in Poundbury. As someone who accessed orthodontic work later in life I am in my late 50's now. The... See more

Rated 5 out of 5 stars

Dr Mohammad Abdel-Hadi I can't recommend Dr Abdel-Hadi highly enough. He restored two root-treated molars on my lower right and fitted crowns on both, and the work was excellent — very thorough, e... See more

Rated 5 out of 5 stars

Superfriendly. Hi tech environment. Delightful Reception Staff. Superb Dentist who I get to have repeat visits with so I don't feel like every time is starting from scratch..... or drill as the cast m... See more

Rated 5 out of 5 stars

I go to Bupa Sevenoaks, where I see Naveed for dentistry matters and Aneta as my hygienist. I've been with both for years now and feel treated very fairly. Both impressively remember things I had ment... See more


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Hygienist
  5. Emergency Dental Service

Written by the company

Bupa Dental Care is one of the UK's leading dental providers, with more than 350 practices across the UK. We offer a wide range of services, from routine dental care and hygiene appointments to orthodontics, dental implants and specialist treatments. We're committed to helping patients achieve and maintain healthy smiles through high-quality care, convenient access and flexible ways to pay.


Contact info

4.8

Excellent

TrustScore 5 out of 5

26K reviews

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4.8

All reviews

(25,568)

3,451 reviews in the last 12 months

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Rated 2 out of 5 stars

£130 for a hygienist clean

£130 for a hygienist clean? Ridiculous. Don't get me wrong, the hygienist is fantastic, but it's clear that BUPA's overhead fees are the problem here.

I think this is their way of trying to justify their monthly payment plan. The thing is, I don't need two check-ups and X-Rays per year.

August 27, 2026
Unprompted review
Bupa Dental Care UK logo

Reply from Bupa Dental Care UK

Hi, we're sorry to hear that your experience did not meet your expectations. We regularly review our pricing and are committed to being transparent about treatment costs. If you think one check-up per year may be more appropriate for your needs, please ask your clinician about our Lite product, which is available by clinician recommendation only.

Rated 5 out of 5 stars

Orthodontic Recommendation

I have just completed my orthodontic journey and would highly recommend the team at Bupa Dental Care in Poundbury. As someone who accessed orthodontic work later in life I am in my late 50's now. They don't treat age as a barrier and I am genuinely thrilled with my results. The team are highly skilled, supportive, encouraging and make you feel comfortable and use the latest modern technology to keep everything running smoothly.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Plenty of parking

Plenty of parking, clean premises friendly receptionist dentist and nurse. I am nervous and they dealt with me well. Everything was explained

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Efficient, kind and helpful staff. No delays when presenting for appointment. Easy paid parking nearby although not a huge amount of spaces. Reminder text for appointment very helpful. Waiting area pleasant and comfortable. Clinical area spotless.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

The experience was FAULTLESS

The experience was smooth, efficient and hassle-free. Staff were friendly and considerate and everyone was professional. Excellent service. Felt very comfortable in the waiting room and clinic and dentist was honest, well-informed and reassuring. Really good experience.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Bupa Dental Practice Brigg

I was very apprehensive before my appointment , the staff were very helpful over the telephone fixing me an appointment straight away,
On arrival they were friendly and put me at ease. The Dentist Mr Marakis was wonderful explaining everything. Ten out of ten.

August 27, 2026
Unprompted review
Rated 2 out of 5 stars

I’ve been to Bupa Dental Care in Settle…

I’ve been to Bupa Dental Care in Settle twice, and unfortunately my experience has left me extremely disappointed.

At my most recent appointment, an X-ray was taken and I was told that I had a tooth infection. I was prescribed antibiotics and offered an extraction appointment around two weeks later if the antibiotics didn’t resolve the problem. I explained that I was frightened and concerned about the level of pain I was experiencing, but I left feeling that very little had been explained to me and that my concerns had not really been taken seriously.

By the following day, the pain had become so severe that I felt I had no choice but to seek treatment privately elsewhere. The difference in care was striking. The private dentist examined the tooth and removed a sharp area that had been left following the previous filling, describing the situation to me as essentially being like “walking around with a broken arm.” He also advised that, given the condition of the tooth, the pain was likely to become considerably worse if it was left untreated. He rearranged his schedule and extracted the tooth the following morning.

Although the dentist I saw at Bupa was pleasant, I found the overall approach to my situation haphazard, cold and lacking in reassurance, particularly when I had made it clear that I was frightened and in significant pain.

After this experience, I would not return to the practice, even for routine dental treatment. I have lost confidence in the standard of care I received and unfortunately could not recommend the practice to others

August 17, 2026
Unprompted review
Bupa Dental Care UK logo

Reply from Bupa Dental Care UK

Hi, thank you for your review. We’re sorry and disappointed to read your comments and take patient feedback very seriously. Please contact the practice and ask to speak with the Practice Manager to discuss further.

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