Bupa Dental Care UK Reviews 

25,547
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 3,652 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, highly skilled staff and professional dentists who create a genuinely welcoming atmosphere and patiently explain every single treatment step to keep people completely at ease. People widely appreciate the exceptionally efficient service, pristine facilities, and reassuring care that successfully manage and reduce dental anxiety during visits. Though some reviewers were not happy with frustrating scheduling difficulties, unhelpful administrative communication, or unexpected appointment changes, these occasional experiences were less widespread. A few consumers also noted instances where procedures felt rushed, or explanations regarding ongoing dental care were noticeably lacking.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, highly... See more

Service

People report overwhelmingly positive experiences with the dental service, highlighting exceptional care and... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting that staff are amazing and make them... See more

User experience

Reviewers highlight positive aspects of user experience, describing visits as smooth, efficient, and... See more

Quality

Clients share positive opinions on quality, consistently praising the exceptional skill and thoroughness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just completed my orthodontic journey and would highly recommend the team at Bupa Dental Care in Poundbury. As someone who accessed orthodontic work later in life I am in my late 50's now. The... See more

Rated 5 out of 5 stars

Dr Mohammad Abdel-Hadi I can't recommend Dr Abdel-Hadi highly enough. He restored two root-treated molars on my lower right and fitted crowns on both, and the work was excellent — very thorough, e... See more

Rated 5 out of 5 stars

Superfriendly. Hi tech environment. Delightful Reception Staff. Superb Dentist who I get to have repeat visits with so I don't feel like every time is starting from scratch..... or drill as the cast m... See more

Rated 5 out of 5 stars

I go to Bupa Sevenoaks, where I see Naveed for dentistry matters and Aneta as my hygienist. I've been with both for years now and feel treated very fairly. Both impressively remember things I had ment... See more


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Hygienist
  5. Emergency Dental Service

Written by the company

Bupa Dental Care is one of the UK's leading dental providers, with more than 350 practices across the UK. We offer a wide range of services, from routine dental care and hygiene appointments to orthodontics, dental implants and specialist treatments. We're committed to helping patients achieve and maintain healthy smiles through high-quality care, convenient access and flexible ways to pay.


Contact info

4.8

Excellent

TrustScore 5 out of 5

26K reviews

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4.8

All reviews

(25,547)

3,435 reviews in the last 12 months

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Rated 5 out of 5 stars

A recent visit to the hygienist settled my anxiety

I had a recent visit to Bupa Dentists at cockton Hill, Bishop Auckland. It was my first time seeing a hygienist and to say I was nervous was an understatement. I suffer with anxiety but as soon as I entered the room and met Ellie the hygienist and Kay the dental nurse assisting I was immediately put at ease. They were both so warm and welcoming and understood my nerves. Ellie talked me through everything so I had a clear understanding of what would happen and Kay bless her, held my hand when I was injected. The friendly banter, atmosphere and calm kind manner both girls used helped me immensely! I had half of my mouth done, which was fantastic and I've booked to return for the second half done soon. It wasn't half as bad as I was thinking it would be and was done quickly with updates throughout. Ellie was gentle throughout the process and both girls constantly checked I was OK. The reassurance and support really helps someone like myself and they really made the whole process so much easier and calmer. I don't feel a fraction of the nerves for my second appointment. The whole team at Bishop Auckland truly are the best. The girls on reception are always so warm and chatty, nothing is ever too much. The Dentists are always amazing! Kind, understanding and reassuring, there really is no where else I would go other than with these guys. If you're anxious like myself, Bishop Auckland Bupa is the one for you. Fabulous team, thank you for everything.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic hygiene care

Fantastic hygiene care. Never hurried . Always made welcome.Such a pleasant experience. Given by a extremely skilled hygienist Always given time to ask any questions and queries I my have about my oral care

August 21, 2026
Unprompted review
Rated 4 out of 5 stars

I had done what needed to be done

I had done what needed to be done. The only problem I have with the dental practice is if you ask if they are taking on NHS they always say "not at the minute as we are extremely busy". Then look around the waiting room and the only person there is me and nobody is in with the dentist. The majority of people cannot afford private dentistry and seeing someone you love in pain because they can't see NHS dentist is terrible.

August 17, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this completely ,she is sub…

Avoid this completely ,she is sub letting to other dentist and even other unknown people that are not CQC registered ,they operate like a ghost and you will never know who is who because you see her as fully CQC registered so trust it!Dangerous mistake to trust this practice as a whole as you can see dentist operates PRP and other non dental on a dental chair and some of them even perform implants without a CQC registration or even a nurse! ,main landlord is The Howard de Walden Estate with their own reception on the main entrance that s not bound by CQC so they can take your data and this one that s CQC registered that meant to be trusted give all these ghost operators and all for price tag of premium ?!!Premium of what ?All there ghost operators are active at least for more than 3 years and still are there !!

August 11, 2026
Unprompted review
Bupa Dental Care UK logo

Reply from Bupa Dental Care UK

Hi, thanks for taking the time to leave feedback. We would like to investigate this further. Please contact the practice and ask to speak with the practice manager to discuss.

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