Unreliable. No communication. No way to escalation. I will never use this again. I placed a GBP 200 order for a working lunch. The delivery driver decided to “deliver” food at the loading bay next... See more
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Terrible. First order was cancelled as the restaurant is "no longer using their platform" but they hadn't taken it down yet. Second order was due for delivery between 8:30 - 9am - no tracking, no upda... See more
Have just had to delete my just eat account as I’m disgusted with the service and attitude. My last two orders placed were both incorrect, both I had requested a refund if my items were not available... See more
We swapped over to City Pantry from our old supplier and it made my life so much easier! There are so many restaurants to choose from and both their customer care team and account management team are... See more
Company replied
Company details
Written by the company
Just Eat for Business is the UK’s leading office food delivery marketplace and part of Just Eat Takeaway.com, the largest food delivery company globally. We are corporate specialists - making it easy for companies to order great food for any occasion, at home or in the office, feeding 30,000 people at over 600 companies every week. From meetings and events, to subsidized breakfasts and lunches, we have the solutions to meet new hybrid requirements in our post-COVID world. We are STS accredited and all our partners have an FSA hygiene rating of 4 or higher. Having recently received Silver rating in our Ecovadis sustainability assessment, we are hugely passionate about providing for a sustainable future. We believe that food at work creates a better business.
Contact info
United Kingdom
- www.business.just-eat.co.uk
1.8
Poor
91 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 24 hours
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awesome service
awesome service - the team did not have the automated service I needed so took it upon themselves to make things happen. It must have been a lot of manual work for them
July 6, 2020
Unprompted review
Reply from Just Eat for Business
Hi Thomas,
Thank you for your review! We're pleased that you love our service.
Best wishes,
The City Pantry team
Great office catering find
We have been using City Pantry for in the office catering for over 2 years now and enjoying the variety of vendors, as well as employees individual choice option. Highly recommend for the ease of using the website and friendly customer service.
July 6, 2020
Unprompted review
Reply from Just Eat for Business
Hello,
Thank you for your review! We're so glad to hear that you find using City Pantry easy and enjoyable.
Best wishes,
The City Pantry team
Love City Pantry
Love City Pantry, great choice of vendors, great service and great food!
July 6, 2020
Unprompted review
Reply from Just Eat for Business
Thank you for your review. We're so pleased that you love our services!
Best wishes,
The City Pantry team
Food always high standard
Really enjoying working with our account manager who is super helpful. We have had a couple of issues in the past with late orders/ no shows but Tash has been amazing at resolving them. Food is always high quality and delicious.
July 6, 2020
Unprompted review
Reply from Just Eat for Business
Hi Laura,
Thank you for your review! We're so happy that Tash has helped make your City Pantry experience smooth and enjoyable!
Best wishes,
The City Pantry team
Really good customer support as always
Really good customer support as always. Helping us transition from in office treats to remote working treats smoothly.
July 6, 2020
Unprompted review
Reply from Just Eat for Business
Hi Harriet,
Thank you for your review! We're so glad that your transition to our teams@home services went well!
Best wishes,
The City Pantry team
I used City Pantry for a Chinese New…
I used City Pantry for a Chinese New Year catered lunch (Ping Pong Dim Sum) for 60 plus people. The ordering process was easy and efficient. When they were delivering, I received instant updates via text message.
April 16, 2020
Unprompted review
Reply from Just Eat for Business
Hi Paige,
Thank you for leaving a review! We're so glad that you found the process smooth and easy.
Best wishes,
The City Pantry team
Great support and easy ordering!
Great support and easy ordering process!
Have used CP in London before and have always been happy with the food delivered.
March 2, 2020
Unprompted review
Reply from Just Eat for Business
Thanks for the review Stine! Glad you're enjoying using the product and our service!
Best wishes,
The City Pantry team
First time ordering
This is my first time ordering with City Pantry. It seems like a great initiative but the proof will be in the pudding, so to speak.
The site was easy to navigate and having the discount code for free delivery pre-populated was a great help.
February 24, 2020
Unprompted review
Reply from Just Eat for Business
Thanks for the review Lisa! Glad you're enjoying using the product and our service!
Best wishes,
The City Pantry team
Love City Pantry!
City Pantry has always provided an excellent service with great traders and delicious food. I am always confident that through City Pantry, orders arrive on time, and are accurate.
February 10, 2020
Unprompted review
Reply from Just Eat for Business
Hi Maritina,
Thanks for sharing your experience with City Pantry! We are so glad you enjoyed ordering your office food with us.
City Pantry
Great service all around
Great service all around! Choice is always pretty good. I do use other service providers like Deliveroo corporate and Feedr which in my opinion are less up to speed on the ease of ordering and tech side of things however one thing they offer which I'm not sure is available with CityPantry is a wider reach of vendors (esp outside of your immediate coverage area) and also finding vendors that would not typically help out unless your AM at Deliveroo and Feedr had the relationship already to convince them to accept your order.
January 23, 2020
Unprompted review
Reply from Just Eat for Business
Hi Charlotte,
Thank you for your detailed review. We’re happy to hear you’re enjoying our products and services. We’re constantly working on adding vendors to cover a greater area so more offices can enjoy our food!
Best,
the City Pantry Team
Always great food and delivered on…
Always great food and delivered on time! Yummy and a great price as well!
January 23, 2020
Unprompted review
Reply from Just Eat for Business
Hi Ian,
We’re so happy to hear you’re enjoying our products and service!
Best,
City Pantry Team
Placing the order was straight forward
Placing the order was straight forward, quick and easy with plenty of time slots
January 23, 2020
Unprompted review
Reply from Just Eat for Business
Thanks for the review Marion! Glad you're enjoying using the product and our service!
Best wishes,
The City Pantry team
Great pizzas
Great pizzas, great delivery, very easy to use their service
January 21, 2020
Unprompted review
Reply from Just Eat for Business
Thanks for the review Greg! Glad you're enjoying using the product and our service!
Best wishes,
The City Pantry team
City Pantry are great
City Pantry are great! The vendors are reliable and serve very tasty meals and it is run by a great team of Account Managers. Would definitely recommend
January 10, 2020
Unprompted review
Reply from Just Eat for Business
Thanks for your feedback Bec! We've passed on your comments to our Account Management team. Glad you're enjoying using our service.
Best wishes,
The City Pantry team
My account manager is super helpful and…
My account manager is super helpful and always reccomends the tastiest pop-ups for our office!
January 9, 2020
Unprompted review
Reply from Just Eat for Business
Hi Rebecca, thanks for your review! Glad to hear you're enjoying the service. We love our selection of pop-ups too and continue to add to the range of services available!
Best wishes,
The City Pantry team
On the whole fantastic service and…
On the whole fantastic service and great support. A few improvements would be having food available to order closer to the date/time it's required.
I also think it would be helpful to have more contact from account managers. Since our account manager left we've not been put in touch with anyone else.
January 9, 2020
Unprompted review
Reply from Just Eat for Business
Hi Micky,
Thanks for your reviw. Glad to hear you're enjoying the service - we really appreciate your feedback and suggestions and have passed them onto our Account Management team!
Best wishes,
The City Pantry team
Great service
Great service, we have been very impressed this year, thank you!
January 9, 2020
Unprompted review
Reply from Just Eat for Business
Thanks for your feedback Clair! We look forward to impressing you more this year!
Best wishes,
The City Pantry team
Faultless as always
Always a great selection of food, easy to use ordering system especially for people with allergies, and quick and reliable delivery! Completely faultless!
January 9, 2020
Unprompted review
Reply from Just Eat for Business
Hi Viki,
Thanks for your review, we're really happy to hear you're enjoying using our product and service.
All the best,
The City Pantry team
Highly recommended
City Pantry is a great company to work with.
They have a large selection of vendors to choose from and our Account Manager, Reece Campbell, knows our needs and always happy to go the extra mile to make things happen.
The deliveries are on time and if we ever had an issue, it was resolved and we were compensated.
January 9, 2020
Unprompted review
Reply from Just Eat for Business
Hi Chen, thanks for your feedback. Great to hear you're enjoying the service! We've passed your review onto Reece too! :)
Love using City Pantry...such a step up…
Love using City Pantry...such a step up from Deliveroo!
January 9, 2020
Unprompted review
Reply from Just Eat for Business
Hi Jason,
Thanks for your review! Glad you're enjoying the service!
Best wishes,
The City Pantry team
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