Unreliable. No communication. No way to escalation. I will never use this again. I placed a GBP 200 order for a working lunch. The delivery driver decided to “deliver” food at the loading bay next... See more
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Terrible. First order was cancelled as the restaurant is "no longer using their platform" but they hadn't taken it down yet. Second order was due for delivery between 8:30 - 9am - no tracking, no upda... See more
Have just had to delete my just eat account as I’m disgusted with the service and attitude. My last two orders placed were both incorrect, both I had requested a refund if my items were not available... See more
We swapped over to City Pantry from our old supplier and it made my life so much easier! There are so many restaurants to choose from and both their customer care team and account management team are... See more
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Company details
Written by the company
Just Eat for Business is the UK’s leading office food delivery marketplace and part of Just Eat Takeaway.com, the largest food delivery company globally. We are corporate specialists - making it easy for companies to order great food for any occasion, at home or in the office, feeding 30,000 people at over 600 companies every week. From meetings and events, to subsidized breakfasts and lunches, we have the solutions to meet new hybrid requirements in our post-COVID world. We are STS accredited and all our partners have an FSA hygiene rating of 4 or higher. Having recently received Silver rating in our Ecovadis sustainability assessment, we are hugely passionate about providing for a sustainable future. We believe that food at work creates a better business.
Contact info
United Kingdom
- www.business.just-eat.co.uk
1.8
Poor
91 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 24 hours
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City Pantry are unreliable
City Pantry are unreliable
We receive City Pantry every week at work, and I could list a number of examples where they've been poor. E.g. Food doesn't arrive, food is late (by 1hr+), food arrives without labels so we don't know which is which.
I understand they're a growing company and filling a needed gap, however their customer support never seems to solve these errors. Very disappointed! If I had another option to City Pantry, I'd be using it right now.
May 10, 2019
Unprompted review
Reply from Just Eat for Business
Hi Brian, we really appreciate the time that you have taken to send over this feedback. It's disappointing to hear about the recent problems that you have had with the timing and labelling of your City Pantry orders. We understand the need for dishes to be easily identifiable, particularly when you have a group of people to feed. We will take on board your comments and work hard to improve our service going forward.
Unreliable and customer services are difficult to get hold of
I agree with the person below. We ordered croissants from Paul for a group of 40 people for a 9am delivery on a Saturday. They royally messed up my order by missing the delivery window and delivering 2 hours later. I tried to call customer services a few times within the time slot but nobody answered!
They then proceeded to tell me that they tried to call and that there was no one there, neither of which is true. I didn't get a missed call and we had a wide-open door half an hour before delivery time.
They gave us a 25% refund but nothing can excuse the fact that they did not meet the delivery time and it has lost my trust. I will probably use a more reliable delivery service next time. Sorry guys.
March 26, 2019
Unprompted review
Reply from Just Eat for Business
Hi Lucy, thank you for taking the time to submit a review on your experience with City Pantry. I'm sorry to hear that you were let down by your delivery and struggled to reach our Customer Support Team. We know how important it is for food to arrive on time, and will certainly be taking on board your feedback for the future. Thank you.
Customer Service Team are just lovely
Customer Service Team are just lovely! I had to re-direct my delivery twice last night and the lady I spoke to was super efficient and friendly to deal with. She got our issue sorted straight away and called back to check in. Not a bad word to say!
February 5, 2019
Unprompted review
Just ordered today for lunch
Got the steak burrito and I was very impressed. Food was great, was delivered when they said it would be and it was extremely easy to order online. If I had to say anything bad about it (which I don't think there was) - it would be that it's not easy to see a number on the food when lined up on the table, there was about another 120 orders and not in numerical order. But other than that, amazing! :)
October 24, 2018
Unprompted review
We absolutely love getting our Monday…
We absolutely love getting our Monday lunches through City Pantry. The team is super friendly and so speedy at dealing with anything you need. We have a good variety of vendors to choose from who cater for our dietary and financial requirements. Working with CP was by far one of the best decisions we took for office catering.
October 22, 2018
Unprompted review
Easy to use and great service
Hassle free & reliable service that has made planning company events so much easier...
October 22, 2018
Unprompted review
On-time, Effortless, and always good food
I've used the service a few times now, for team meetings, our customer service team, and lunch with external stakeholders. The account manager was very helpful in making sure that the ordering / re-ordering process was very simple and effortless!
I also really appreciated the fact that City Pantry managed to accommodate for last minute requests. We have followed the recommendations for vendors and were never disappointed with the food. Always on time.
I will keep on using them.
Martin
September 20, 2018
Unprompted review
Helped us to impress our meeting guests
I recently ordered lunch for an important meeting through City Pantry. The website was really easy to use, the meal turned up exactly on time and the food was delicious. Our guests were very impressed with the spread (which made us look great)! Highly recommend
September 19, 2018
Unprompted review
Not great, there are better out there.
Not a great experience to be honest. The food was late, some of the items we ordered were missing and the delivery company, that I believe was Quiqup, seemed to be in total meltdown and were unable to give us a straight answer. It seems City Pantry are OK to a point and then when things go wrong, fall to bits. There are better companies out there and City Pantry has a long way to go if it's going to survive in this space! Would not recommend at all!!
September 17, 2018
Unprompted review
Reply from Just Eat for Business
Hi David, Thank you for providing some feedback on your recent experience with City Pantry. I’m sorry to hear that you were disappointed with your experience and that some items were missing from your order. Where issues do arise on an order, our Customer Experience Team work to rectify these as quickly as possible, and always explore the root cause of the issue so we can continue to improve our service. Please contact our team at support@citypantry.com with feedback specific to your order, and we will investigate immediately
Great food, hassle free delivery and competitive prices. Will order again.
I have had 3 deliveries from City Pantry to date and really enjoy the food and service.
August 31, 2018
Unprompted review
An amazing service
An amazing service, always on time with no issues!
February 27, 2018
Unprompted review
Reply from Just Eat for Business
Thanks a lot for your great review Georgia!
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