Butler's Wine Cellar Reviews 

608
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Amazing local wine shop. The staff are so friendly and knowledgeable and always make your visit special. Spend way too much time in here! But it is definitely worth it! Highly recommend if you are vis... See more

Rated 5 out of 5 stars

Great service and choice. After having a particular red whilst away on holiday I tried several of the mainstream wine sellers when I got home with no luck. Then came across Butlers Wine Cellar,... See more

Rated 5 out of 5 stars

I've been enjoying great tasting, great value wines from Butlers for around 15 years now. With their completely unpretentious expert help) I've always found exactly what I needed or been ecouraged to... See more

Rated 5 out of 5 stars

I was wandering along St George’s Roas when I spotted Butlers Wine Cellar and thought I’d have a look to see if they had any decent white burgundy. The answer was yes! Laura was absolutely charming a... See more

Company details

  1. Wine Store

Written by the company

Butler's Wine Cellar Brighton is now in its fourth decade, with a second retail outlet in Brighton’s Kemp Town, mail order and internet sales available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

608 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(608)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

champagne gift

I ordered two bottles of champagne as a birthday present. They were delivered quickly and on time. Great service. Thanks.

September 21, 2021
Unprompted review
Rated 5 out of 5 stars

No order too small

I wanted to send six bottles to a local address but wasn't sure if that was too few. "We'll deliver one bottle, if you like!" was the positive response I was hoping for. Thank you for a great service.

September 7, 2021
Unprompted review
Rated 5 out of 5 stars

Good experience

Good website, easy to find a hard to obtain wine. No issues with the delivery and recyclable packaging. Can't really ask for more.

August 9, 2021
Unprompted review
Rated 5 out of 5 stars

Great Service, Great Wines….

I would like to say you have a wonderful Selection of Wines online. I wish you were hear in the North!. Service, Packing & Delivery was amazing!
I certainly will enjoy these wines I purchased in due course😀!
Thank You…

July 8, 2021
Unprompted review
Rated 5 out of 5 stars

A real, friendly shop

My wife bought and bottle and said service was great. That was good enough for me. the customer service is personal, and friendly, which I rate above most anything. The emails were real and not automated. Will buy again.

July 2, 2021
Unprompted review
Rated 5 out of 5 stars

Super speedy service and top dog selection of wines.

My first online shop with Butler's and it was delivered within an hour! What a pick me up on an otherwise miserable summer’s day. I’d like to say that the fabulous selection of Portuguese wines made me feel like I was there. Sadly they didn’t but they certainly made me wish I were. So far, I’ve been delighted with every cork I’ve pulled.

June 21, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic response....

Ordered a mixed six case which arrived on time. Upon discovering one of the wines was different to that ordered I got in touch and they were both apologetic and had the replacement bottle to me in 24 Hours, without wanting the other back. You can judge an organisation when things go a little wrong and Butlers were fantastic.

June 11, 2021
Unprompted review
Rated 5 out of 5 stars

Really prompt and friendly email…

Really prompt and friendly email communication when I enquired about an out of stock wine. Placed an online order once the wine was back in store, and order arrived the following day - really impressed, great service!

June 2, 2021
Unprompted review
Rated 5 out of 5 stars

Friendly, efficient - and great wine

I used to visit Butlers Wine Cellar in person when I lived nearby, and get good advice from the friendly and knowledgeable staff. I've just recently tried the online option. The process was simple, speedy, and efficient. The mixed cases are great - thank you.

May 27, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look