Buy Myhouse Reviews 

74
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

I keep receiving unsolicited emails from this company and have no idea how they even got my email address. Be very, very careful. Look at all the negative reviews! Every reply from BMH claims ‘we ha... See more

Rated 1 out of 5 stars

It is very unprofessional company. I had few conversations with them discussing the sale of my property after which they confirmed in writing that they would buy my house. Two days later I received a... See more

Company replied

Rated 2 out of 5 stars

Do not touch these with a barge-pole !! we were given a price for our house yes it was 90% of the value anyway when it came to finalise the deal WHAT a shock the actual price offered was in fact £100... See more

Company replied

Rated 1 out of 5 stars

Absolutely atrocious! Got down to exchanging contracts when they suddenly dropped the offer by 10%. Thankfully I was not in a chain so did not have to accept their new 'insulting' offer and have now g... See more

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1.5

Bad

TrustScore 1.5 out of 5

74 reviews

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1.5

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Rated 1 out of 5 stars

Complete waste of time!

The website says...

“Fill in the online form and within 15 seconds you will be pleasantly surprised with our cash offer.”

“Up to 90% of value paid.”

So I filled in the online form but I did not receive any offers within 15 seconds.
Only after several days, and after speaking to someone on the phone did I get a verbal indicative offer - and that was only 80% of what I told them I thought my property was worth.
They told me that they would come back to me with an accurate valuation and offer, but I never heard from them again!

March 27, 2019
Unprompted review
Buy Myhouse logo

Reply from Buy Myhouse

Dear Tony,

Without a surname, it is difficult for us to establish whether we have dealt with you directly. However, in response to your statement regarding an offer within 15 seconds, we always prefer to have a conversation with the seller so that we can take down some additional information and make an informed cash offer (this is more so applicable to leasehold properties like flats where we need to know the length of lease remaining and approximate service charges). This also applies to houses where we need to know if you have an extension, conservatory or loft conversion; all of these factors enable us to make you an informed offer.

Naturally, we endeavour to call customers immediately of them enquiring with us and if we cannot get through to them straight away, we always send them a text and/or email to indicate that we have not been able to make contact. If after a few attempts we are still unable to get through on the day of the enquiry, the call is moved to the following day. On average we have to call 3-4 times before we have the first conversation. Some people also confuse us with Zoopla where they just expect an automated valuation - we are not a computer algorithm and prefer to make informed offers.

With regards to our offer, we certainly do pay up to 90% of the market value. However, there are certain factors that need to be taken into account before we can make an offer, such as the property type, condition and location (this further reinforces the importance of having a telephone conversation as opposed to giving an automatically generated online quote).

If you are still interested in selling your property, please contact us at your earliest convenience and we’d be more than happy to assist.


Thank You
The BMH Team

Rated 4 out of 5 stars

Happy days

Very helpful people. I got the money from my late mum’s house within 9 days of first talking to them. There was no fuss.

January 26, 2019
Unprompted review
Rated 4 out of 5 stars

Great Service

To anyone who really wants to sell a house without all the nonsense involved in the process, I recommend Buy My House. They are fast, professional and reliable. They guided me with knowledge throughout. It was my first house I sold and was easier than I thought.

January 15, 2019
Unprompted review
Rated 5 out of 5 stars

For those that want a hassle-free sale

We'd found our dream home (a new build close to schools) but could not put an offer on it until we had an offer on our house. Despite trying with multiple estate agents over 6 months, we just weren't getting any viewings. We then decided to make contact with BMH and we exchanged contracts within a week. The best thing is that BMH have allowed us to stay in the property over Christmas and we will be completing the sale in February 2019 once the new build is ready.

December 31, 2018
Unprompted review
Rated 5 out of 5 stars

Delivered on what was promised!

Very straightforward to deal with - BMH purchased both of my flats quickly and even covered all of my legal fees. I had a single point of contact throughout and that helped a lot!

December 21, 2018
Unprompted review
Rated 5 out of 5 stars

I was really struggling to sell

I was really struggling to sell my house quickly but Buy My House were great from start to finish. They offered me a good price for my house and the process was quick and was made very easy. Thanks again!

December 19, 2018
Unprompted review
Rated 5 out of 5 stars

I was desperate to move back home and…

I was desperate to move back home and had sold my house to a local buyer but last minute the buyer pulled out and I contacted BMH and within 10 days I had got my house was bought without any hassle, God Bless !

December 11, 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Had to sell my home due to financial difficulties and really glad I chose this company. They were really patient and understanding of my circumstances and I felt looked after at every step. Thanks again guys!

December 9, 2018
Unprompted review
Rated 5 out of 5 stars

Very happy from start to finish

Due to financial difficulties I decided to sell my house. I called BMH and within a day, agreed a price with them, I did not pay anything, they did not ask me to sign anything and BMH gave me whatever time I needed to find a rental property. Very happy from start to finish

November 30, 2018
Unprompted review
Rated 1 out of 5 stars

Awful, avoid at all costs!

Absolutely awful company. They sent memorandum of sale to my solicitors then after that did not hear from them for weeks. I called them back and they said they are no longer interested. None of this had been communicated to me or my solicitor. They pretend to be honest company and tell you about bogus other companies...in actual fact they are the bogus company. Do not waste your time on these guys. Notice how they have zero positive reviews, there is a reason for this..AVOID!!.....further from the reply sent to me, my house was not next to a builders yard, it wal half mile down the road with residential properties in between....the point is you didnt even bother telling me or my solicitor u were no longer interested...how is that in any form professional? Then on top of that u ban my review saying im not talking about right company yet 'your records' show u did attempt to buy my property...absolute joke of a company

November 28, 2018
Unprompted review
Buy Myhouse logo

Reply from Buy Myhouse

Dear Kiran,

Thank you for your review.

Yes - we were buying your property and our records show that upon inspection, we discovered your property is next door to a large commercial premises (similar to a builder's yard) which you had forgotten to mention to us. Your property possibly shares a wall with the commercial premises.

BMH has purchased hundreds of properties since its inception and we are more than happy to validate this statement with your solicitor.

Thank You
The BMH Team

Rated 1 out of 5 stars

Lowered price by £100,000 on the eve of exchanging

We were offered and accepted £325 on our house, we were sent the memorandum of sale, based on this we paid the £2000 reservation fee on our new house, then 3 weeks later received a phone call at 7pm in the evening saying they wanted to pull out unless we accepted £250, they knew our new home costs were £280. Very unprofessional company, very angry at the costs we have been left with.

November 20, 2018
Unprompted review
Buy Myhouse logo

Reply from Buy Myhouse

Dear Judie,

Thank you for your review. The above statement is incorrect.

Our records show that when you contacted us, you told us that you had already paid the £2,000 reservation fee for a new build and lost your buyer.

We made you a subject to survey offer based on your valuation of the property and you insisted that we instruct solicitors due to the pressure you were under from the new build company.

Upon a survey of your property and a third party's opinion, we felt we could not proceed with the purchase of your property and rather than wait till the next morning, we advised you the same evening.

Thank You
The BMH Team

Rated 2 out of 5 stars

Do not touch these with a barge-pole !

Do not touch these with a barge-pole !! we were given a price for our house yes it was 90% of the value anyway when it came to finalise the deal WHAT a shock the actual price offered was in fact £100.000 YES a £100.000 below the market value, it seems that this company just prays on the venerable, what a waste of time & effort we had x6 viewings to look at other property's and we had to cancel them. I just do not know how companies like these are allowed to operate. Rant over.

April 22, 2018
Unprompted review
Buy Myhouse logo

Reply from Buy Myhouse

Dear Gary,

Our records show that we have never received an enquiry from ‘Gary Williams’.

As such, you appear to have posted your review for the wrong company. Please kindly remove the review at your earliest convenience and re-post on the correct company’s website.

Thank You
The BMH Team

Rated 1 out of 5 stars

Waste of time

It is very unprofessional company. I had few conversations with them discussing the sale of my property after which they confirmed in writing that they would buy my house. Two days later I received a text message saying that they were not interested any more.

August 12, 2015
Unprompted review
Buy Myhouse logo

Reply from Buy Myhouse

Dear Joanna,

Thank you for your review. Unfortunately, due to a change in company policy, we immediately stopped purchasing properties in Scotland and Ireland. Therefore, although a sale had been agreed with us, we could no longer proceed with the purchase as the property was based in Glasgow.

Apologies for the inconvenience.

Thank You
The BMH Team

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