buybuy BABY Reviews 

AVOID AVOID. its a scam. Ordered high chair and baby stroller but hasn't turned up. They steal your money and never send items. I've changed my bank card as didnt trust them.

Do not use, this is a scam website also connected to passionlly.com. you will not receive any goods and just lose your money.

It's a scam I have ordered a pram and is not arrived yet 7 days waiting but nothing received

I ordered them all in one Minnie mouse car seat. My order keeps saying waiting to be shipped. I’ve sent emails got nothing back from anybody. I think it was scanned. I placed my order on August 11 and I am still waiting. I checked the emails got nothing back from them.

Ordered a pram on the 18th of July but not arrived and tracking just says shipped, I have sent 2 emails and no reply back how do I go about getting a refund?

Ordered on 1/7/23 got tracking number straight away which was good.
Kept track etc only to told it had been delivered 27/7/23 and signed for NOT! Not delivered to our neighbours either and buybuy baby not responding to emails or facebook messages.I was asked to check local postoffice which I did but nothing. The company is a SCAM PLEASE AVOID IT.

Ordered on 6/7/23 got tracking number straight away which was good.
Kept track etc only to told it had been delivered 29/7/23 and signed for NOT! Not delivered to our neighbours either and buybuy baby not responding to emails or facebook messages.

I placed an order on 26/6/2023 I got the tracking number I have emailed this company on numerous occasions now they are saying it was delivered and signed for on the 19/7/2023 I did not receive anything they said to ask my neighbours if they have it or contact local postal service which I did that old saying if it sounds or looks to good to be true then it is I WOULD PERSONALLY STAY AWAY FROM THIS COMPANY!

I want to start buying stuff for my babys nursery but abit sktetchy on purchasing. How likely is it that i will get my items or get scammed pls

I have ordered a pram and car seat online which has taken over a month to come and the tracking now says it has been delivered... it has not! They are absolutely useless with emails so I'm at a loss now with no items and will not be expecting a refund either! AVOID!
Update 2 years later - never received my items or a refund. Scammers.

Manager was hopeless in Morrisville parkwest village
It was going on closed down
No returns no exchange board kept in a corner. Some small scrubber 2 of them picked. With no price tag on it. It was lying in the bowl of other 1 $ items.
12.99 were items nd I payed without checking the transaction along with other items. She was so rude.they didn't do anything. I will blamed it on myself.

Buyer Beware: do not order anything from BuyBuyBaby online. We ordered a customized recliner for our nursery on Jan 1 of this year. Our baby is due in April and we thought that 4 months would be plenty of time. The original estimated ship date was Feb. 14-25.

During this time period, the order was always "processing" and "will send an email once the item ships." In mid February, I received a very vague email stating that they are having a long-standing issue and the order may ship or may get cancelled. I called Buy Buy Baby's customer service to get an update on the order and see what the chances the order would get cancelled. Both customer service reps were less than helpful and could not give me an accurate update or if the order would even be fulfilled. Both just kept saying that I may get an email with an update during the tentative ship date.

Well, it is definitely PAST the tentative ship date and I still have not updates. The order is still "processing." I just called customer service once again to get an update and was informed that the systems were down and that they could not even look up the order. I called a 5th time to check in on this chair and once again the customer service representative could not tell me if the order would even be fulfilled. They mentioned they could contact the vendor to get an update if we would like. Um..YES PLEAAASE!

In summary, if there is an item that you need, order it from somewhere else for peace of mind. You would think for the amount of money some of these products cost, you would at the very minimum be able to know if you will:
1. Even receive the item
2. If you will receive it in time for baby's arrival.

My package was delayed with no further updates via FedEx. I contacted buybuy baby customer service and explained I needed this gift for a shower and it has not arrived by the date advised when placed order. I wanted to cancel the order and start a new one. The person who assisted me was very rude and said I would have to wait. I would not recommend purchasing something if need on time.

We purchased the welcome rewards+ instore for $40. This never went through their system so although we had a receipt to prove it, they would not grant us access to the perks we paid for. Despite numerous emails, phone calls and online chats with customer services they failed to give us a refund or the membership. I’ve chased them for the last 6 weeks. Terrible customer service I will not be purchasing anything from this company again.

My wife and I purchased a glider chair on November 2022. The sales associate told us that it would take 1.5 months to get the chair and we were ok with it because my wife love how confortable the floor model was. Well it’s been 3 months and we haven’t received the chair yet. I went back to the store and they told me there is nothing they can do about it and that if I wanted a refund I had to call corporate. When I called customer service they told me I have to keep waiting, I asked for how long and they told me they didn’t know. That I could be waiting a week or a year.
This is the time I am still wanting for the chair or my money back

I placed an order 3 weeks ago for a newborn. All items had a delivered by date and all were late. The last part of the order still hasn't been delivered and no one can give me status. They also won't let me cancel that part of the order and say I have to wait until their delivered and then refuse delivery. It's not coming to me, it's going to a mother with a newborn and a 1 year old. Last thing she needs is to get in the middle of this mess. I won't order again.

Do not honor giving rewards. I guess because I was getting rewards monthly, stopped sending them. Called number on back of credit card for months. Reward system down. Now 7 months later they don't handle rewards anymore. Supervisor was even clueless. But they want payment on time!

I wouldn't even give them one star. After 2 hours in the store, what I thought was a completion for a registry, the registry never went through. They sku gun they gave me was registered under someone else's name. The Manger said she would fix the problem and I would receive an email confirmation. I never received an email. After 3 days of allowing them to fix the problem, I tried to login and it said there was no registry under the name. Called customer service, after an hour and 20 minutes later, no one not even a supervisor could fix the problem. I would have to go back into the store and start a new registry. Thanks buy buy baby for wasting 2 hours of my time! My family, friends, and self will shop for else where for baby items. I have told them all not to buy me anything from buy buy baby!

Horrible costumer service. They sent us a broken 4 in 1 crib and wouldn’t send us a replacement part.

Poor on time delivery and customer follow through
I bought a set of infant clothing intended for delivery on Christmas. It could have been delivered between 24-28 Dec, however, instead I got a late notification and it now was delayed until Jan 7; 30 days after order. I requested a cancellation and refund and was told that I could not cancel the order, had to wait to take delivery, then return the items. I have since cancelled my account with Buy Buy Baby. Not happy with them...Bye Bye Baby.