buybuy BABY Reviews 

Placed an order on 2/16/22 for three items. Two arrived without issue in a decent shipping window. The third was two days late. When finally received, I opened the box expecting glass baby bottles but received a paper towel holder? What is going on in their warehouse??? Reached out to customer service that day, 2/25/22, by chat and explained what happened. Told them I wanted to return the item I didn't order and get a refund as I didn't want to wait for them to ship the correct item (they wouldn't ship the replacement bottles until they received the paper towel holder back - really? This is your mess up and I have a gift to give to a new mother... Anyway). Tracking showed they received the paper towel holder back on 2/28/22 and I incorrectly assumed they'd do their job and issue my refund. I paid by PayPal and per their FAQ it would take three weeks to process (again, really? I've placed international orders that are fixed more quickly than that, but again, whatever). I let the weeks go by and I see no activity for a credit as of 3/16/22, two days shy of three weeks and decide to reach out again to find out the status. THEY NEVER EVEN STARTED MY REFUND! The response I got was "Let me process a refund request for you". Is this some sort of scam? - them hoping people don't notice they're not getting their refunds. Not this girl! And the reply on timeline for getting my money that they've now had for a month, you ask? 30 FREAKING DAYS! Unbelievable. Never again will I use this company.

I never received my order. Worst customer service. I will never order from here again.

Recently I had twice bad shopping experiences with BBB. The first order was a table for kids, and I only received four legs of the table. How funny it was. This time I received the wrong kid's clips, and their customer service is the worst that I have had. The lady said if I wanted to get the replacement, I had to return the incorrect item. I understood the return process, but I was worried it might be sold out soon since it was on sale. When I mentioned that, she told me that she could not control this happening. They don't care about the customer's needs and concerns at all. I will never shop with them.

I returned this order to the store for a refund with the original package and the store shipped it to the warehouse without the original package, so they returned it to me because it was shipped to the warehouse from the store without the original package, so I called buybuybaby and a nice lady apologized and asked me to return it again and she put a note on the order.
So I did returned it and the warehouse shipped it again to me.
I have a huge messed up box infront of the door.

Second thing I talked to a supervisor and he started shouting at me because I was saying that I need to return it and it’s not my mistake, so I asked for his name and he didn’t want to tell me his name and he hanged up on me.

I'm very disappointed that I saw a specific delivery date, then it shows as not even having shipped by the time it was supposed to be delivered, then having an agent tell me it actually will get here on time, and then another agent saying that it actually won't. What a messed up shopping experience!

If I could give zero stars, I would. Order a few items that had a delivery date that came and went, with the delivery date unchanged online. I called and spoke to someone who had no reception, I could hear maybe 1 out of 5 words while I sit at home with full bars so it was not my phone. Not sure why they allow customer service to answer the phone with zero reception. The worst part is that Buy Buy Baby system allows people to purchase and pay for items that are back ordered, may become back orders or may literally not have any product for. Which is insane. The purchase was for a baby shower in 2 days. I’ll never purchase here again.

1. Order items on January 21st 2022. Today us February 3rd 2022. Haven't received them. This company is very un organized, if I order 9 items, each piece comes in different boxes at different times. They have charged my card , saying it's shipped, no delivery information. The website doesn't allow cancelation at all. [ so let's get that out in the open] some of their products look soooooo cheap. Where's my product. Do.you have any united states reps???? If I could give them a 0 I would

In all my years of buying online , I have NEVER, I repeat NEVER, suffered such poor customer service. Please, do yourself a favour, avoid this online website. I am still awaiting a response to an email I sent them 5 days ago! They cancelled orders after confirming them and did not give any reason. I sent them an email because the wait time on the phone was absurd. To this day I have not received a response from customer service. In the end I cancelled EVERYTHING WITH BUYBUYBaby and ordered everything on Amazon without a hitch. Amazon may be big and powerful, but you know what…..they are where they are because their customer service and customer focus is second to none. So for me….. it’s ByeByeBaby….. hello Amazon. If you order online with BuyBuy Baby you only have 30 minutes to cxl an order. Just be very aware of that . BuyBuy baby on the other hand can cancel as they please and when they please and give NO explanation.

Worst customer service ever i have no words for how bad my experience was

My complaint is with the gift wrapping and delivery.
We had over 45 items purchased for a baby shower. All the items (except 1) that were sent to my place had no wrapping. I know that almost all if not everyone paid for gift wrapping and that didn’t happen. The items where just thrown in boxes, no bubble wrap, nothing.
One item came in a big white plastic bag, all wrinkled and covered in grease!
I personally had to wrap all the gifts before the zoom shower.
Half the fun of a present is unwrapping and the excitement of doing that.
I went into the store in Brentwood Calgary and spoke to the manager but was very disappointed.
I thought perhaps a gift card I could give to my children or money added to the diaper fund would be a nice gesture. The items are nice but very disappointed otherwise!

BuyBuy Baby has the worst customer service. Received $300 poor quality dresser and it is damaged. I have called (virtual hold for 4 hours) to just be hung up on when the call was finally returned. I used the text service and after an hour and a half was told they would give my name and number to another department to return my call. No call back and it's been a week and today I have been on webchat for over 3 hours for a representative to appear for a minute and if you do not immediately respond they end it. Chargeback to my credit card is my next step.

Worst phone support I have ever experienced. They do not understand nor can they speak proper English and they are not trained on simple tasks related to retail. I tried to transfer a gift card from one persons email to another due to the first emailed party not able to open it and no longer expecting a baby. Took over 1 hour of my time and then they tell me it can't be done- pitiful. I won't shop or give another gift card for them.

It is the worst as I write this review I’m sitting on hold for 30 mins ordered a $800 crib a month ago can’t seem to get it delivered the delivery man that came expected my 8 month pregnant daughter in law to carry the crib then left stating no one was home rescheduled the delivery and the cancel this is so crazy everyone is so nasty and the company does nothing to make things better

Spent nearly 2 hours on chat. First agent transfered me while saying she was going to assist with a password pin reset. I was then transferred to another agent. I asked to speak with a manager because at this point i had already wasted an hour and just wanted some help. Got transfered to a supervisor, I then had to repeat everything I just had to go over with the first agent and once again this took another hour. Just for a simple password reset. Not a good first time buying experience at all. I would not recommend to anyone.

The customer representative approved my return. However, all the items were returned back to me from the warehouse. All the clothing items were just put in the carton package without any plastic protection, so I don't think the warehouse staff have strictly followed the hygiene protocols. Therefore, I could NOT use these unhygienic clothes on my baby! I communicated with BuyBuy Baby’s customer service member. They claimed the staff member who approved my return made a mistake and they would re-train her as well we the warehouse workers. However, as a customer, I should not take the consequence of their mistakes. This is an extremely disappointing shopping and returning experience. Do NOT shop on BuyBuy Baby. Most unprofessional business!

I wish a zero star rating were available. I ordered some things for my neice's new baby. The 1st round was sent to the wrong address even though my neice had updated the address a week prior to my order.
the replacement order never made it out of the ware house, although they assured me the items were in stock. I finally requested a refund. Let's see how that goes. I had to follow up at least 4 times about the order before I gave up. They say it will be about a week before the credit shows up on my card. If it doesn't, I'm going to call the card company to file a complaint. They had no explanation as to why the items could not get placed on a fedex truck and shipped. Crazy. Needless to say, I will never order from them again.

I ordered a substantial baby gift directly from the BuyBuyBaby registry and was sent the wrong item. I contacted customer service and was told it would be picked up by FedEx and a replacement would be sent in return once they received the returned item. Originally they wanted me to lug the huge heavy box to a brick and mortar store to exchange it. If I wanted to do that I wouldn't have placed my order online. The item was picked up on 10/27 and was received by BuyBuyBaby on 10/28. I heard nothing so contacted customer service again. They had no information. When I got home from work I looked up the FedEx number to confirm it was received and found out they received it a week ago! For the 3rd time I contacted ButBuyBaby. They still asked the same questions even though all the information is listed several times in the continued chat. The punchline is that NO REPLACEMENT HAS BEEN AUTHORIZED YET! They've had my money AND the returned item for a week yet didn't think it'd be a good idea to send me the replacement of the correct item! Wait, what? So now they claim the replacement tracking number will be available in 24-48 hours. Seriously? After not having done anything for a week I now have to wait another 24-48 hours additional for confirmation that this is actually going to be delivered? Under these negligent circumstances it should be delivered tomorrow. Or at the very least a tracking number should be immediately available. And what are the odds that the correct item will be sent this time? I've lost complete confidence and respect for this company. Consumers have so many options these days that there's no reason for me to continue to be a loyal customer here. Buyer beware.

Absolutely ridiculous time frames for furniture. I understand it’s covid and everything is delayed but 4-5 months for a dresser is insane. Also, if it’s not their fault, that’s fine but their customer service is awful. Made promises to call back with an update numerous times and never did. Each time we called to get the status, we got different answers.

This is the 2nd time I have shopped with Buy Buy Baby and both times the items were ordered with time to spare. In both cases, the items showed days after they were promised. After the bridal shower first, then again for the baby shower. I should have gone with Amazon. I was not contacted and when tracking, by the time they updated the delivery date, it was too late to purchase another gift. I will encourage others not to register there if they want their gifts when they are promised. Extremely disappointed. Again.

Will never order anything from Bed Bath Beyond or Buy Buy Baby. I have tried four times to order a baby monitor through them and every time it has been cancelled due to my payment and all they tell me is to contact my bank. I contacted my bank the first time it happened and they assured me it was nothing on their end. I ordered again and the same thing happened. I then tried using a different card and the same thing happened. I finally tried using one more card and ordering it through Bed Bath and Beyond to see if maybe it was just Buy Buy Babies website and the same thing happened. Everytime I called they said it had been cancelled to call my bank. I never got notified of any of my orders being cancelled either. The only reason I called was because for each order it never actually shipped. The status was always “order processing.” They need to figure their stuff out.