buybuy BABY Reviews 

Be warned: estimated delivery dates are always wrong and it takes much longer for items to arrive. Once you realize that the estimated delivery date has come and gone the order can’t be canceled.

This company cancels their black Friday stroller order. How scammy can you be to draw in a crowd to end up cancelling discounted big purchase. I could have gotten the deal elsewhere. Scammy company. I filed the complaint with BBB for their Black Friday discount scam. I recommend everyone to do so.

My husband and I went to the Birmingham AL, location just for some wall decorations and I don't know who he is but the moment he saw us he ran to the back to check the cameras to see if we stole anything. The moment he came out from the back he watched us like a hawk the whole time and it was just the most uncomfortable experience and store I have ever been at. I am 8 1/2 months pregnant who waddles every step so why think I would steal something if I can not run and at a baby store at that. The moment he saw are skin color he immediately judged us. You can not tell him the whole time we were walking around just seeing if we liked something TO BUY he was right there and he didn't even make it discrete, he was literally just staring at us. The moment I found what I needed and could not take the staring anymore we went to the counter to pay and he literally was blocking entrance out just to make sure that we paid. I just have a feeling like this is not the first time he has done this and this store needs too really do something thinking about who they hire. If the store was only for white people they should just put that on the door but the make every other person of color who wants to spend money at y'all store feel like that there is no reason why y'all should even be open.

Wanted to buy a stroller from BBB America and my order got canceled THREE times for unknown reasons. Didn't get any notifications for canceling, and reached out to their customer services countless times both with chats and calls, but couldn't figure out why. We switched three different credit cards, one time on the call they told me that the billing address has to be in America, fine, we used American credit cards, which first of all, all these credit cards were perfectly fine everywhere else we used, and the order got canceled again. They said they will do a ticket for their internal team to look into this and get back to us 48-72 hours, but NOBODY is resolving the issue. Very frustrating experience, and will probably never ever shop there again. The worst experience I have ever had

This company is a headache and a half. I had cancelled orders, emails back n forth on the chat then one awesome supervisor lynn finally resolved my issue n gave me my coupon i was entitled but my computer refreshed and i lost it. Then i had the horrid of Maxx and the worst supervisor Joseph- initially Maxx refused to let me escalate then wen i did FINALLY get the supervisor he claimed he couldn’t give me the coupon that was given to me 20 MIN EARLIER. After a long run around joseph offered me $10.
Took my service elsewhere, hope it was worth it Joseph cost the company a client who would’ve spent hundreds more.

I placed an order for a crib, received a confirmation #. Later it was canceled w/ no explanation. Trying to get through their automated phone system to speak to customer service is a nightmare. Finally, I talked to someone on a foreign country and had to have their statements repeated several times because of their accent. The person told me my order was canceled because they couldn't verify my info. I asked why no one contacted me about this but no explanation. I wish I had read the reviews about Buy Buy baby before I trusted them with my order. It seems as if they don't care to make a sale. I'll never shop with them again.

Customer service is non-existent if you have an issue; phone numbers online do not work and no responses to online webforms completed. We bought the Cybex GazelleS Stroller earlier this year before our baby was born and had no issues with it. We were using the cybex car seat with it but wanted to switch to the stroller sit itself as our boy has grown out of the car seat. Unfortunately, the stroller does not recline as expected and means lots of additional work, time is needed just to pack the stroller up, put it in the vehicle or unpack when we need to use it. Takes too much space in the vehicle too as we have to separate the stroller seat from the main stroller (would not be needed if recline works as expected). All this is easily fixed by changing the stroller sit, but the stores will not change it and manufacturer cannot be contacted (no response to the only available contact); now the stroller is really unsafe - security wise especially at night given the time it takes to unload and my son has to be in a certain position throughout which is dangerous. A really terrible experience now, for something so expensive - we bought this for the comfort, yet it is now extremely uncomfortable, unsafe and unreliable due to their non-existent customer service. Buy buy baby who we bought from are unable to assist us to reach them either and would not help with the defective stroller we currently have and we have to go buy another stroller now.

I am giving BBB a 2 star review because I’ve experienced issues with them from the start. I ordered a car seat system online and was told it was on back order but should receive it within a month. After a months time and no update on the item I called to figure out the best thing to do and was told I should get an update on the item in a week. Then after a weeks time and no update I was told the item was never going to be available and to order something else. I decided to order it through Amazon who had it delivered to me in 3 days. Another issue I had was the bassinet I ordered. I didn’t know it was an item sold through BBB but considered at 3RD party item so if for any reason it needed to be returned it has to go through FedEx only. Well it did have to be returned because the design and size of the bassinet mattress is an odd measurement that zero sheets exist for it in the entire world unless I sew my own. To put the wrong size sheets on a bassinet mattress is dangerous and not ok. So I had to return it! Then in the meantime of that return happening I chose the Halo bassinet that was purchased and delivered to my home in 3 days time so I was so happy but it was delivered damaged and broken so now it has to be returned. The moral of the story is unless you go in person to buy items from BBB and you like what you’re purchasing do not buy anything from them online. The staff at the store were nice but nothing to write home about.

Terrible customer service.

I used this website to purchase a stroller and they cancelled my order within an hour of purchase and kept my money for over 8 day.

I received a gift card for this website. I tried to use and had another unsuccessful experience. My order didn’t go through but the $100 credit on my gift card was somehow used and then multiple transactions on my credit card for the pending balance of $50. No order and no money back.

Called numerous times to try and resolve this and get my $100 back and continuously get hung up on or told they will add it to my account and it never happens. This has been for four days now.

Extremely disgusting way to treat pregnant woman and have no compassion or when customer service is called they cannot help.

UPDATE: Tried private messaging on their FACEBOOK page and they finally answered!!! I was given my $40 gift card! OLD: I ordered a car seat with a promotion going on. Site stated I would get a $40 gift card if I made the purchase between certain dates. I did make the purchase within the time frame. NO gift card. That $40 gift card offer was the ONLY reason I ordered from BuyBuyBaby. I've contacted customer service via email twice with no reply and I've messaged them on their Facebook page with no reply. After reading other ugly reviews on this page, I'm not looking forward to phoning them. I am sure it will not do any good. Learned my lesson.....order from Target or Amazon or your other fave retailer!!!

Beware stay away from this credit card one star if I could give lesser I would don't get a buy buy credit card look other places terrible customer service the website u try pay ur bill online is always down and they still charge u a late fee minimum $29 with there site being down and they no it people they hire for customer service are terrible this card is a joke

I just ordered an adorable push car that should grow with child for my granddaughter for her birthday . It was not on sale I just wanted it delivered because it is a big box and I’m older can’t manage myself . It came taped up pieces thrown in box you could tell it was not from manufacturer. I pulled out a wheel out and noticed gravel dirt on it . I don’t know if all the pieces are in the box even. I paid for a new one this one now has to go back to a store which is not nearby where I live . If Buy Buy Baby store wants to return this item from someone who obviously used it then don’t put it back in new stock . Sell it open stock alert consumer it’s been opened or returned or whatever so I can choose not to buy it. I wish this was the first time this has happened to me at this store but there were couple items from my daughter’s baby registry that were delivered tampered with and definitely used also. If I wanted used merchandise I would buy something on eBay . This is my first review but I will no longer buy anything online from this store not risking it anymore . Also a commentary on consumers today just buy something and use it and return it. It’s sad .

Buybuy Baby is absolutely terrible. Their website is very glitchy and somehow keeps getting my account mixed up with husband's. It gave us rewards credits then took them away. Then when I try to call customer service about an issue, I've gotten hung up on 2 times and 2 other times the agent swore the issue was resolved then a few days later, it ended up not being resolved and I had to call again. Currently on my 43+ minute of this phone call with no end in sight. If you'd like competent customer service agents who resolve your issues, I recommend shopping elsewhere....

I have been trying to make a payment since June 25th unfortunately their servers are down they're having technical difficulties and I cannot pay it is now July 5th 2022 and they still have no answers the phone number they gave me to call is 1866-892-4393 to no avail it states at this time we are having technical difficulties call it a better or later time thank you I've called the store the Personnel cannot help us because they can't take in store payments so if I was you I would never get a credit card through bye-bye baby again so I have all my ducks in a row I'm getting ready to file with the Better Business Bureau and complain about this this is not okay this is not how you treat your customers I want to pay it off and be done with it and they can't even take my payment. oh and although they tell you their online system is workimg, If you believe that, its not! I have all my notes names and screen shots. they will not be charging me a late fee on top of my bill that I am trying to pay off. save yourself the headache read the reviews b4 you shop there/ here.
Best advertisement is done by Word of Mouth! pass it on.

Trying to get receipts from people for baby showers and things sucks… if you don’t have the receipt they charge 20% and will only give store credit. Buy from anywhere but here.. they are horrible to deal with. Spending thousands on strollers and cribs and I won’t buy a single item from this place.

So I ordered a stroller / car seat combo on 6/20, I was told shipment would be delivered on 6/24, fast forward to almost two weeks later, no update, so I’m panicking and i call only to be informed that the item would be delivered 7/26 OR MAYBE LATER??? Lol you must be kidding, that’s well over a month, I’m supposed to carry my baby out of the hospital with my teeth? If you didn’t have the item or couldn’t provide it at scheduled time, why lie ? Terrible customer service, poor communication. For peace of mind I wouldn’t recommend shopping for strollers on this site, and might I add the price of the stroller increased by 50$ after my purchase, it’s 699$ everywhere else. This was probably done to bypass anyone who uses a coupon code, so just don’t offer coupons then. Omg worst experience.

Received items with missing parts-Talked with customer service and was told they don’t have replacement parts and gave me a credit of $15 and told me to go find my own parts-they couldn’t or wouldn’t help.Shop somewhere else.This business is a joke when it comes to making their customers happy or whole.Do not shop here.

Do NOT order anything from this company…ordered a car seat for same day pickup…website said there were 4 in the store…my order was canceled because they actually had zero in the store…they then told me it could take up to a week to have the funds returned to my card, and, after two hours on the phone were completely unwilling to do anything to rectify the situation….I’ve spent thousands in this store. I’m a big supporter of brick and mortar stores, but I will NEVER set foot in BuyBuyBaby again. Stay away people- save yourself a lot of aggravation.

At 6 months pregnant I wanted to start my baby registry, I use the app to add products to my registry. Not one associate came to help or inform me of products. I ended up wanting to purchase a diaper bag and went up to the register and was accused of stealing bottles. I emptied everything on the counter infront of associates and was still accused of stealing.. I definitely felt me and my boyfriend were being targeted because of our color. I ended up leaving SUPER upset considering I was excited to shop for baby.. I will never shop there again.

If I could give this a zero rating I would. Ordering online and dealing with cooperate customer service has been beyond awful. Horrible customer service. After ordering furniture in early February you canceled the one order stating no in store pick up. Then it took a few weeks to straighten that out due to the helpful people in your Deptford, NJ location NOT COOPERATE. Then you delivered us a broken dresser on two sides and on March 3 - which has been nothing short of a nightmare trying to get someone to pick it up since you scheduled pick up with a company in North Jersey who doesn't come to south jersey WHERE I LIVE. Still waiting for the shipping company to return our phone call after 4 calls trying to figure out YOUR MESS. Not to mention I am 7.5 months pregnant and my threshold of tolerance is slim to none for trash. I am still waiting for your cooperate office to return my emails to figure this out. I decided to called the Deptford location and by the grace of God they allowed me to bring the broken item back myself since your service is absolute garbage. I deserve a credit on the shipping cost I paid to have a broken dresser delivered plus all the aggravation you have caused me for over a month ! Scumbag business and absolute trash way of dealing with customers who have paid you over $1000 worth of money and can't seem to get any answers.