buybuy BABY Reviews 

Horrible!! Customer service is actually the worst EVER! As a new mom, I was overwhelmed with all the new stuff. A month or so later I realized things I didn’t really need and they wouldn’t accept it as A return. However it took 3 months for someone to get back to me to tell me I can’t return it (Bc i did a mail in return since the store is so far). Meanwhile bed bath and beyond takes back literally anything. The employees are rude and have no customer service for a NEW mom!!! Anyways, use amazon. They return everything and PRIME. Do NOT use buy buy baby

The physical stores are awesome! They are like baby paradise,big, and you can find anything. On the other hand the online shopping experience isn’t as great if you ever need help with your order . Their costumer service representatives are quite rude, unprepared, and can hardly be understood.

The worst shopping experience I have ever had!
As we get ready to welcome our very first grandchild, I traveled 45 minutes to get to buybuy BABY where they expecting parents are registered. Nothing on their registry was displayed. No one in the store to assist. Went to the registry department where manager Jason spent almost 3 hours trying to find items and then a computer that worked to order my items online for delivery. 20% off coupon not given on most expensive item as promised. Spent one hour on the phone getting that resolved after I got home. Delivery promised by September 14th. I called September 15 after no delivery. Recording saying order was canceled for nonpayment. Spoke to Company’s customer service department saying they had no record of payment as I stand here with my receipt for $1312.28! They actually told me to bring my receipt back in to the store for a refund! Hours of phone calls later by several people calling themselves the store manager order rescheduled for delivery. Delivery never showed, I called the store manager again who tells me the items ordered for a surprise baby shower have been delivered to the parents to be ruining a complete surprise. I cried!
I was actually told, I was called to verify delivery address, a complete lie! Why would I ruin my own surprise? Management said this experience was unacceptable and apologized they would mail me a gift certificate, (No… they would ship overnight) so that I would have something to present at the baby shower. That was now two weeks ago. I have never been so disappointed!
Please save yourself the grief and do not shop at buy buy baby. Target and Burlington have amazing selections at great prices!

Didn't have to wait on hold long at all, and had a very pleasant experience. Answered all questions I had and worked with me until we figured out the problem. Issued refund, no problem. Great customer service!

It's exactly as pictured and super soft. I'm shocked at the low reviews I'm this. My son takes it everywhere... A little high on price, but my kid loves it. I will say, that he actually likes the baby shark music cubes more and they are half the price, but he takes his daddy shake everywhere with him. He even likes it more than build a Bear.

Never had problems before but this time I ordered a baby seat and jumparoo and used afterpay to process payment . It went through on afterpay but buy buy baby never processed the order . The items were still sitting in the cart . The rep just sent a tech issue ticket . No insight as to how to resolve the issue like setting an order for me and verifying payment they just said to reorder. For a subsidiary of bed bath and beyond you would think they’d fix their website, won’t be ordering online again . Now I have to wait for a refund from after pay.

Horrible company. Even worse customer service. Ordered a crib and bedroom suite. The first time the crib was damaged. We opted for buy buy baby to replace it. The second time, the shipment was again damaged. Buy buy baby would not even call me to tell me. The shipping company had to call me to tell me they tried to refuse the shipment due to it being damaged and buy buy baby wouldn’t accept their refusal. Ridiculous that they can’t figure out how to ship something without running a forklift into it. Even more ridiculous that they don’t tell their customers. I have never had a worse experience.

Worst experience ever! Cheapest quality for such a premium price. Hope you go out of business soon!

If I could give Buy Buy Baby a negative - I would.
Totally disgusted with my order. I was invited to a baby shower - ordered a gift card - on 8/17/21 - $$ came out of my account on 8/18/21 - and here it is 9/7/21 - and I have NO Gift card - The Baby Shower has come & gone - and I looked like a fool with no gift card for the shower. I put a note in it - and said I would stay on it. In checking the website for order status - it said the order had not been picked up by USPS for deliver. Seriously? It is a gift card!
Continual checks with Buy Buy Baby - I finally came across a phone number - talked to a real live person - and requested a refund - she politely told me that she would get that underway - and I should receive the refund in 3-7 business days. I am NOT holding my breath - but want to warn others. Customer Service at its worse. I will never ever order from them again.

As a CEO of a company with 1500 employees I am very impressed how bad is the service of this companie. I was trying to buy a elvie pump breast at buy buy baby for 3 days and for 3 times they have canceled my order without explain to me why. I don’t live in the US and I was buying the product to be delivered to a friend that was coming to Brazil. I put his name and address and off course my name and my address as the billing address of my card ( it’s a USA card by the way). First a person says that it was canceled because the name I put on the billing address do not have the initials of my middles name ( but the field says “last name” only). After in another chat they say that it was because I put a phone that doesn’t exist ( I don’t have a US phone and your Phone field does not fit a phone from outside USA). For the 3rd time I try to buy and they have cancelled I chat 30 min with a person that told me once it cancelled one time my email was in a black list and it would take 2-3 business day to take off. After this I even tryed to call and see if by phone it would work and then a person keep insist that my credit card was the problem. I had called HSBC before this last try and they say that none of the 3 times I bought It has been blocked by then and say that I could only buy if I pick at the store. I AM NOT IN THE USA…..So it just don’t work. They just block me and I cant buy in the web site. They could have In the first time a automatic email saying about a fraud suspicious asking me to call someone etc but no. They keep saying different explanations to me.
I would not insist if my wife that is pregnant wanted this pump Brest so much. But I will never buy anything in my life from this store. I buy from Amazon next time I am in the USA. It’s the worst service and fraud análises that I have aver see in my life. They don’t have any idea how to sell buy internet.

I paid an extra $9.95 for same day delivery and did not receive it that day. I filed a complaint but never heard anything back.

I paid $417.00 for a crib that I never received. I have filed a complaint with the BBB and have requested a cancellation of my order and a refund to no avail. The company has given me the runaround about my refund and claims they lost the crib in transit! Whatever that means! Where is my money!? Do not shop here! This is a horrible company that I believe slowly processes legitimate refunds until their quarterly statements have been submitted. Public company trash 🗑 service!!! I WANT MY MONEY NOW! BAS3808399426

The few times that I have been at the Paramus location the two girls behind the customer service counter are really rude!! Management really needs to tell them to be a little nicer to their customers. I went to pick up my online order and the girl literally just threw the bag at me like here you go! no thank you or a response to my thank you! nothing! This isn’t the first time either! I will drive to the Totowa location just because they treat people there with respect.

Worst service ever! They sent my package to NY when I’m in Ca and they said I need to wait 14 days for a replacement! Hours on the phone and no luck I’m in disbelief they are in business like this

order canceled 3 times no customer service buy buy baby can BYE BYE BABY!!! ordered same item a chicco fit 4 car seat arrived next day from amazon and cheaper!!!!

Ordered diapers & baby swing for baby shower. Was supposed to have arrived in time- it didn't! Now its been almost 4wks & still no swing. Customer service horrible as it is routed overseas. I will not be ordering any more from this site. They say I may get my reorder in 7 day, but I highly doubt it! Very frustrating!

It’s all nice and fun to go to the store and start the registry but not 24 hours later they’re sold out of essential items (ex. the crib I picked out) and they told me it was a glitch and still available THEN 2 days later they tell me they actually don’t have it and don’t know if or when they’ll get anymore. It’s super annoying that half of the things go out of stock, unavailable or discontinued before you’ve even had the chance to tell people you have a registry! I’m about to delete it and start one somewhere else. The customer service is terrible and takes forever to even get back to you.

Worst customer service I've ever had in my entire life. They messed up with a registry where mine and another persons somehow combined and I got some stuff from my registry but from the other girls friend. If I could negative stars I would. So they wanted me to wait for fed ex for 48 hours, they no called no showed. So I called Bc they wouldn't give the girl her money back. And now they want me to wait 72 hours and expect a high risk pregnancy mom to just be at their beck and call when It was their error. Unacceptable.

Do not buy from here after couple of months for baby dresser just two weeks from my due date we received our order and it was completely damaged all broken and they said we can order it but it takes another 7 to 8 weeks , without even one word of apologize.

Don't buy from this store! I've had two canceled orders for no reason and have been going in circles with their customer service. I do not recommend.