buybuy BABY Reviews 

3 times I've ordered from here and the order was canceled and then it takes weeks to get them to give it back do not order from this company online it's a scam to collect the interest off everyone's money

Order delivery has been pushed out several times. The package was’t even shipped until after the first “promised” delivery date. Now the 3rd Buy Buy Baby supplied delivery date has been missed. If you need a gift or item in a hurry, I highly recommend purchasing elsewhere.

The staff in stores are friendly enough, but the stuff they sell, for the prices, is subpar. We ordered a crib and a dresser from them. Crib had a damaged piece, so we requested they send a replacement. They sent the wrong piece, so had to wait for that replacement. And the dresser we ordered had a broken part. The stuff looks cheaply made tbh. I feel like I'd have the same luck with IKEA. Except at IKEA, we never received damaged/missing parts and it's a lot cheaper in price too.

ABSOLUTELY HORRENDOUS! How this company is still in business in beyond me. Ordered a crib, dresser and changing tray, which were either damaged or missing parts. Not one person could give me a straight answer, as there were many miscommunications even dealing with a supervisor. Employees and supervisors need training on giving accurate information to their customers!

I wish I could give no star at all that’s how terrible my experience has been. I returned an item and even with a fedex proof of delivery to show for it, this company kept telling me item had not been received. Worse part is employees who promised to look into it and get back to me never did until I reached back out. Turns out 2 weeks after item had been at their warehouses all along but someone did not notify that it was a return. Spoken to 6 employees and a supervisor and as I type this review issue has still not been resolved. No refund yet & I’m so livid I probably won’t bother reaching out to them again. No wonder they are losing business and most of the stores had to close down.

Farmington hills mi, terrible service, one associate on staff, long lines, don't go there !!!

Does not honor promises or what they say they will do for you. Was at the Braintree location one day and spent more than $100, had a coupon for $25 off a total purchase of $100 or more. Couldn’t find it while in the store but they said they’d honor it if I came back and adjust it. I found the coupon, called to confirm if I drove all the way back (40 mins) that I would have no issue m. They assured me I wouldn’t. Went out of my way to go there, spent 30 mins arguing with the manager and they wouldn’t honor what they said. What a waste of all my time and driving for no reason at all.very frustrated with this company and definitely will not be going back.

ITS TERRIBLE AND HORRIBLE SERVICE. Words can’t describe how unpleasant my time talking to the employees are. These are the MOST UNHELPFUL PEOPLE. They were all RUDE AND UNPROFESSIONAL. I talked to 4 employees, 2 were supervisors. THEY WERE THE WORST PEOPLE I’VE EVER MET. Right now I’m filled with anger and frustration due to their very bad customer service.

Supervisor 1: Janine ID#1933
Supervisor 2: Adam ID#676403

I honestly don't think that words can possibly do justice for how absolutely horrible this store is, particularly the ignorant and unprofessional customer service (wherever they sit) and the home-delivery department. Over three weeks of our life wasted dealing with these people, and this truly did not go over well with a 9-month pregnant wife. I will never walk in this store, or particularly order online from them again, and I have made my family and friends well aware. If I could give a negative number of stars I would.
Baby dresser ordered...Once the delivery date came, we were immediately informed that there would be a two-week delay right off the bat. We were patient, even though we were still forced to pay the delivery fee, which is garbage. So once the dresser arrived, it was pushed into the entryway of our little condo and left. Once we unpacked the 30lbs of dunnage, the dresser was in awful shape. I don't understand how a simple "quality check" wouldn't have caught these things. Deep scratches on top, the back side was completely broken and ripping off, and two drawers completely smashed.....
Soooo, now starts the return process. We immediately filed for a return. We were promised a response from customer service within 48 hours. 48 hours went by and we heard nothing. We called again, given the same answer, and waiting around another two days with no response. We tried again, escalating to a so-called supervisor. We were told yet again we'd receive a response in 24-48 hours, aaaaaand you guessed it, nothing. Now both my wife and I are involved.
Week 2 of this massive dresser sitting in our entryway: Buy Buy Baby still has no response. We called each day, and got the same responses "Rest assured your problem will be taken care of today," "I understand your frustration," "Oh, thanks for informing us, I'll send an urgent email right away to home-delivery." We spent roughly 5 hours on the phone, and heard these exact phrases probably over 30 times, and literally not a single thing got done. Conveniently, you customer service doesn't actually have a single thing they can do. All they can do is send emails, which makes me wonder why they are called customer service.
We then got the usual COVID bulls&*$ excuse about how nobody was available to pick the item up. Funny, because we called multiple expediting/shipping places, and COVID was not an issue to deliver or pickup, and we were informed that Buy Buy Baby never once reached out to set up a pick up. After informing BBB of this, we continued to argue with them. They were unprofessional, ignorant, and filled with empty promises. They missed every single deadline they gave us and were full of lies.
Finally, we just went to the store and picked up a new dresser ourselves. Just me, my 9-month pregnant wife, and our vehicle. Got it home and upstairs in 3 hours, yet BBB is still incapable of doing a simple task.
Lastly, going on 3 weeks now, we finally got a family lawyer involved. Funny how fast things moved after that. We told BBB that the expediting service in Columbus had plenty of openings. We did their job for them, and finally BBB was able to get a truck to our location to pick up a shattered dresser after three weeks. The irony is that the shipping company told us that they just received the request from BBB, which means that BBB sat on their hands for almost 3 weeks without trying to set up a truck. It was only once we got a lawyer involved that we got the ball rolling.
We are actually still waiting on more return calls from BBB that we were supposed to get yesterday and today, but guess what, still no calls. Also, there is no connection to the home-delivery department, therefore you can't actually speak to the losers who are in charge, but instead you get the worthless customer service.
Another thing. BBB didn't even know the dresser was still in stock. Multiple agents told us it was, and was not in stock. We had to provide screen shots for them because they were so incompetent.
Whatever you do, my recommendation is to not buy a thing from this place. Nobody there was helpful and their customer service was at the level of a 4th grader. They do not know what they are doing, and lord have mercy if you need to return something, particularly online or is furniture. No wonder why you have so many 1-stars. And guess what they offered us in return....absolutely nothing. That's what we have grown to expect from pitiful businesses as such.
Again, I highly recommend looking elsewhere for your baby needs. There is so much more of this that I can't even type, but hopefully you get the moral of the story.

ABSOLUTELY HORRIBLE SERVICE!!!!!
DO NOT order from Buy Buy Baby!!! Beware!! I ordered a crib back in mid April. I was told it would be delivered between 5/11 and 5/19. By 5/19 I hear nothing. I call Buy Buy Baby and they cannot even give me any updates on shipment. They say they can't call the shipping company they use, they can only send emails - which they did and they still never got back to me. They open a case but that does nothing. The workers there are useless and cannot find out any info on where this crib is. Lady on the phone tells me I shouldn't get upset cause I'm pregnant...really!?! - well maybe if you didn't lose my crib I wouldn't be upset!! I ended up cancelling this order and disputing the charge and re-ordering the crib through Amazon today and it is coming in 2 days! And it was cheaper!!! I want to delete my whole baby registry off their site! Worst company!!

I bought a baby gift from your registry. Actually a few things.
It was delivered to me in a gigantic box about 5 times the size of the gift. There was no packing to secure the gift from damage. They just obviously don't care!
The gift box was a mess! Dented, almost open! The decorative cardboard on the other gift was mutilated!
I have to give these gifts as a present at a baby shower! They look like I got them in the bargain bin!!! I have to try to get the boxes in shape just to wrap them in decorative wrapping paper!
I'm done with Buy Buy Baby! It is obvious that they just don't care enough to have their customer receive a decent gift for giving.
It was like some slob just threw it in the box! Well, I guess they don't care once they get their money!!! Just disgraceful!

THE ABSOLUTE WORST FREAKIN COMPANY EVER!!! Do not DO NOT order from them! Do not trust them!! If it’s Baby cache brand DO NOT BUY IT!! Please believe me when I tell you I’m saving you from getting pissed off!! It’s been a MONTH!!! And my issue is not resolved!! They need to close BUYBUY BABY and bring back Babies r us because this company SUCKS!!!!!

Worst customer service ever! Bought my daughter a breast pump which she opened to look at and didn't like it so I returned it, it was never used, she didn't even have the baby yet, and they will not take it back. If they would have looked at it, it was clearly never used. How are you suppose to know if you like it if you can't open it and look at it. I'm out $180 and all they can say is "sorry for your inconvenience " That is the last time they get money from me. I will never order from them again!

They do not keep it a secret for sendingAnonymous gifts they give the gift receiver your email so it’s not anonymous and their only thing they have to say about it is have a nice day

I hope this place crumbles and goes out of business. I’ve had nothing but nightmare experiences dealing with their employees who are either rude, unhelpful or both. Long story short, placed an order with a gift card online and then it was cancelled. Couldn’t tell me why. Then they said they would have to mail me a new gift card which would take a week. I’m sorry what? Is that how you treat the customer when you mess up? Their store employees are also the worst. Everyone has an attitude and acts like they are miserable working there. That’s why I went online to order so I wouldn’t have to deal with them and their trashy stores that smell like diapers. But of course I run into another negative experience ordering online. I will never buy any baby products from this company ever again.

I tried to order something through them from PayPal using the 4 payment plan. I thought the transaction went through, but I’ve been waiting for days for the confirmation. I tried to call the service department to see what’s going on and of course they couldn’t find my information. I would say never use but buy baby. poor customer service, poor company

The Minnie canopy toddler bed came in a day early, which was awesome! I’m so in love with it and so is my daughter, since I had a 20% off coupon it saved me about 20 bucks and it was already a good deal so I am very pleased. Thank you buy buy baby.

I ordered five items, two of which had evidence of being previously opened and one was missing parts. The shipping box was completely untampered with proving it was not the shippers or delivery that messed with the product. They clearly resell retired, damaged, and tampered with products as new and not specified as such. This is both misleading and unlawful. At least when I buy from thrift online places they price it as such and tell me it's opened or damaged first. But this place lies and sells as new at new prices. Not okay.

I received an email with a promotional deal to earn up to $150 back on a purchase over $600, I had my completion discount available still to use so purchased my stroller a bit earlier than I was planning to. The email promotion that I received showed it was from BuyBuy Baby with the Canadian flag beside it, when I clicked the link in the email it brought me to the Bed Bath & Beyond website, which makes sense since there isn't actually a BuyBuyBaby in Canada. I never received the the $150 "My Funds" and have been trying to get this resolved for weeks now, to be told over and over that this was a US only promotion. The stroller is now on sale for $150 off and they aren't willing to price match in place of the My Funds, no where in the email promotion does it say its a US only promotion and clearly looks like its for CDN consumers. I should also note that this is the same format that I have received the 20% coupons in the past which work fine on the Bed Bath & Beyond website. Long and short of it I'm out $150 which would be great to put towards my nursery chair, will be attempting to go talk to someone in store to try and resolve this, but not holding my breath, so far customer service has been useless on the phone and online.

Horrible experience! I wanted to return items with receipts and they denied me. Apparently they changed their policy during COVID. These items were given to me during COVID. The manager Hector didn’t even want to acknowledge anything. Just said no. All I wanted was store credit. Prices very high and bad customer service