buybuy BABY Reviews 

Had a horrible first experience. I bought a $300 bassinet for a coworker out of money that me and other coworkers collected. The payment was processed but the next day they canceled the order. When I called they could not give me an exact answer but that the reason was payment method. I paid with my debit card. Could be the reason however, they stated it would take 5-7 days to get my money back. Meanwhile I am on a time crunch to buy the bassinet, went ahead and ordered from Amazon at a cheaper price, out of my own money because we need it to be here by the shower, and luckily I had enough to cover. I called my bank they stated that there were no errors with the payment. I was told I would get a call back regarding why my order was canceled after they sent to a supervisor to research, its been 3 days nothing yet. Will NEVER shop here again.

Do NOT buy from them online. We've ordered several high priced items from their website because their closest store is 45+ minutes from us. Never again. Ordered a TwinZ nursing pillow with slip cover - the nursing pillow came in and the slip cover was no where to be found. I've called several times and STILL have not received it. Its been 2 months now. But the worst was ordering their 2 pack Owlet cam. Paid $219 on sale for the 2 pack and its only available on their website. Cam came in and of course they sent me the single pack. Called them and was berated that I had not called them until 2 months later and then was told that someone would call me about POSSIBLY sending out another cam in 7-10 business days. People start their baby registries early, friends and family start buying big priced items BEFORE the baby shower, parents get home and work on their nurseries as soon as they can before baby/babies arrive. By the time you realize or notice that something is missing or incorrect, ITS MONTHS LATER. Why have a 60 day return policy?! And if they're the ones that clearly make the mistake of sending the wrong product and its obvious this is an error on their part, why try and put it on the customer like somehow THEY did something wrong? I was going to wait to see if I ever received the slip cover or phone call about sending the 2nd cam but I am so disappointed in their shipping and customer service that I had to write the review now in hopes of saving someone else from this unneeded aggravation. It is stressful enough getting ready for baby while you're already busy, may be dealing with complications, doing things on your own, dealing with hormones, and oh BTW - GROWING A HUMAN! The LAST thing expecting parents should be dealing with is a crappy business. Spend your money elsewhere and save yourself the mind numbing aggravation of shopping online at BuyBuyBaby.

So I’ve ordered from buybuy baby several times over the past year or so without any issues with the items. I think where they fall seriously short is customer service when you do have an issue. I had an item come damaged and asked customer service (I was able to get right through every time I called by hitting selection for damaged item and then 0, I’ve read others sitting on hold for long periods which I did not experience). I do agree with a lot of reviewers that they are all foreign and can be hard to understand at times but this is the case for ALOT of companies. Anyway I asked them to replace the wood pieces that were damaged as this item shipped in 3 separate boxes. The wood came in a mesh packaging so it was damaged which makes sense since it was very poorly protected and customer service first said he’d just replace the wood and then changed to telling me to send it all back. I asked how I was supposed to do that with only 1 label as they all had different tracking numbers to get to me and he said print it 3 times and I was like um okay are you sure?! Lol of course went to fed ex and they were like no that’s not how it works so I had to pay $35 dollars. This is 3 heavy boxes so I wasn’t asking my husband to carry it all back while I call them a third time about this. Needless to say I called back just to check on this especially after reading terrible reviews about their return/refund process and she said the replacement would be here 3/11/21 and sure enough it’s 3/12/21 and it still hasn’t come. So I called and the rep said it’s out of stock so I was refunded. I was on the app and the item said available to ship and in stock and I told her that and she said the order would not go through. Makes no sense so I was like okay transfer me to a supervisor. Of course I had to place the order just to see ;) sure enough it went through and began processing. So the supervisor took 15 mins to “look through my order” and finally said that a replacement would be here 3-14 and has already left. Same thing the rep told me about 3/11 but he provided the tracking info and so we shall see. But The point is they all had no clue what they were talking about AT ALL. YOU HAVE TO ASK FOR A SUPERVISOR. Period. No one else can help you. 5 mins prior the lady said 100 percent I was issued a refund today. Where she got that information from I have no clue! So he cancelled my new order that I placed while on hold waiting for him thinking I was refunded today. If I don’t get the entire replaced item on 3-14 then that’s when my patience will run out and they will get 0 stars. Their regular customer service reps definitely get 0 stars but the supervisor was better and most of the items I’ve ordered haven’t been an issue but I would not do a registry with them. I wouldn’t even chance it which is too bad because there aren’t a whole lot of places left for it where you can go in and pick stuff out in store.

Horrible service! After spending thousands of dollars with our babyshower registry we decided to also order our babycrib back in 02/06/2021. We waited until 03/08/2021 and communicated with their customer support through email , we got the same reply as always not to worry that they were working to get the vendor to ship our product but that never happened. We Finally had to cancel the order. Horrible! We will never spend a dime with them! Please stay away!

DO NOT BUY, received two and both were damaged.
We only ordered this dresser because it matched the crib. It took forever to get in. When it arrived it was cracked and damaged. The customer service department was a nightmare to deal with. We finally were able to return it. A replacement was delivered about a month later. The replacement is worse than the first. The box was completely damaged. The dresser has a terrible paint job. We removed the drawers to find more cracks and damage. There was visible damage all over it. The customer service department again was a nightmare and did not offer any reasonable solution and now the dresser is back to being out of stock. We have to find a way to fix all of the damage and try and match the paint (which seems difficult because of the color). I have moved my registry to another site because of the rude customer service department. Save yourself time and money and use a different company. Very disappointed.

This is the worst place ever to order online. I ordered 2 items and paid same day delivery ( an extra 9.99 per item) but I didn't receive it on time. Customer service don't resolve anything. I'm very disappointed.

Ordering online from this company is like ordering from those Chinese company. Customer service is very lacking. And it seems getting a refund on their defective item is something that never happens. I’ve been trying to get a refund on a damaged crib that I’ve returned months ago. And it’s impossible. Every time I called I’m being told that a ticket was put in and that it will take a few days to process the refund. Still waiting. I’m also waiting for them to deliver other items that was ordered for me, that I should have gotten since January 😡

this place is a joke. i ordered a package on feb 5th. they said that it would be delieved by the 13th.... its still on its way and its 3/5/2021. they refused to give me my refund. I WILL NEVER ORDER FROM THEM AGAIN!!!!!!!!!

Worst customer service ever, forget about getting your "my funds" they repeatedly lied to me about sending me emails and getting my "My Funds".

I have spoken with customer service over the last 2 days for 1 hour each time, spoke with Reg, another man, and lastly Rachel...

Worst customer experience in my life. Stay away from this company at all costs.

On February 8, 2021 i ordered 2 items that never came... on February 16,2021 I requested a refund... I didn't receive my refund until March 3,2021,until I called to speak to a supervisor... let's keep in mind I called alot of time before I actually spoke to a supervisor... this is definitely a turn off and I won't shop online at this store again!

DO NOT EVER EVER EVER order anything or make your registry at Buy Buy Baby! They cancelled my orders multiple times. All times they say it’s the bank! But the orders were on 3 different cards and one was a $150 of “My Funds” they gave me for the inconvenience so I didn’t even use a credit or debit card. The banks said they never canceled any orders and that’s not how it works. This is an internal problem with the store. They owe me close to $200 for orders they canceled! I have spent over $2500 already and my friends have spent at least $1000! Do yourself a favor and just don’t shop at Buy Buy Baby or register there!!!!! They have taken what should be a joyful experience and ruined it! I’m superstitious and finally felt safe enough to buy some stuff for my baby and now I’m stressed out and feeling afraid this is a “bad sign”. I’ve never been so upset in my life!

Everything received from them is damaged and they take no responsibility for any of it, they just tell you to go directly to the manufacturer. I was warned about their prices and customer service, they are horrible. I will never "buy,buy" from them again. The only buy they will get from me is a GOOD BYE. Yours truly, a concerned father

I ordered on line from buybuy baby and was very pleased how easy and on time my order came from the registry! Would definitely recommend

I bought a very beautiful Trend Lab Crib Bedding Set from buy buy baby as a gift for my friend. The quality is excellent and the colors are very beautiful.
I highly recommend this store.

Cheers,
Samia Said Alshaer

This store has the worst customer service. A friend of mine ordered something on my registry since December 5, 2020 and I got no notification from them that what she ordered is out of stock until I had to check everything I have gotten and not gotten. January 03, 2021. I called them about the package they gave me a fake tracking number for fedex that it has been shipped. I called fedex, they told me the tracking number do not exist. Then I called buybuy baby customer service back to complain at first the customer service lady was arguing with me until she was able to confirm the stuff was out of stock. She told me herself that they will send me a gift card for the order to my house, confirmed my address and everything but on feb 10, 2021 I noticed I have not received the gift card. I called buybuy baby customer service back. The lady was unable to track anything then later she did and told me they already refunded the money back into my friend PayPal account. I was pissed because I got no update or anything from them and why will you tell me you will send me a gift card for the refund and then transfer the money back to my friend account. Just too much stress. I REGRET USING THEIR REGISTRY.

Worst customer service I’ve ever experienced. I was messaging the online customer service rep, and they would take 20 minutes (at the least) to respond back. So taking almost 2 hours to figure out where my package was, and why it was 3 weeks late. Turns out, it hadn’t even left the facility.
I had bought a Black Friday deal that was supposed to come with a 30 dollar gift card, and since my package hadn’t left the facility, I wouldn’t get the gift card since the “promotion had expired”.
So I asked if there’s anyway I could get it, cause that’s one of the reasons I ordered the product. The Rep explained they could load that amount into the funds on my account. I only got 5 dollars out of the 30 I was promised.

Such a hassle.
I will never order from their online site again.

Their online customer service is absolutely terrible I contacted them about an exchange because the store doesn’t have the size carrier I need waited forever for a response they called me by the wrong name didn’t answer my question just sent a link for a refund I asked if there were other options and no response but a link for a survey so I tried again they opened with thank you for contacting Beth bath and beyond I say I’m trying to reach buy buy baby and they say ok I can help with that like seriously I get an answer but my only option is to return it which could take weeks I ask if I can return it in store and no answer this is insane

My first purchase with baby furniture was good and I would definitely purchase furniture again from them. I had purchased a baby set and one of the dressers color did not match the crib, due to the manufacturer. Customer service was very accommodating, from salesperson, to manager and immediately made an exchange and reshipped the item. I highly recommend
Buy Buy Baby Deptford, NJ store!

Thank you

This company uses deceptive marketing techniques. I was given a $100 in-store fund per their promotion with an accompanying email stating it is valid through December 2021. When I checked the account in Jan. 2021, it states that the fund had expired and it is due to their 30 day auto expiration after auto-loading into the account per customer service.
This is clear deception to the consumer and should not be tolerated by a company owned by Bed Bath and Beyond.

So far I am loving everything that I have purchased! This is my first time buying from BuyBuy Baby and I can honestly say I will shop again ! I love the quality of all 3 of my products. They got shipped to me fast . I’m pleased. 😃 For a first time customer I’m happy. I also got a thank you gift from baby trend 😊