Purchased a costume Robe, mask, & accessory included. Received costume. Only the robe was present. Called cust service 5 star first time. Said missing items would be sent out. Just a second robe ar... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was able to find all the items I needed here, when I was unable to find them anywhere else. Their prices are incredibly reasonable and I didn’t have to wait forever it to arrive.
I was more than pleased with my costume. It fits perfectly and looks just like it does in the picture. I'll definitely buy another costume in the future. Thanks 👍
I placed my order on Oct 22nd using expedited shipping because it stated it would arrive by Oct 28th. I needed the package for the 31st so I happily placed my order as that was more than enough time.... See more
Company details
Information provided by various external sources
BuyCostumes.com is the web’s most popular store for Halloween costumes, accessories and props as well as party supplies and decorations. Visit our Halloween costume and party supply store today. Shop online or call us at 800-459-2969
Contact info
United States
- www.buycostumes.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Package arrival time
Costume didn't arrive on time even though it stated it would be here by the 29th of October
Need received item
“Guaranteed” Delivery Arrives Days Late
I placed my order on Oct 22nd using expedited shipping because it stated it would arrive by Oct 28th. I needed the package for the 31st so I happily placed my order as that was more than enough time. My order arrived today on Nov 1st. It is apparent BuyCostume falsifies delivery dates in order to entice customers into placing orders. I will go back to using Amazon Prime as it never fails.
Idk why it's asking me to write a…
Idk why it's asking me to write a review when I still didn't receive the product.. I paid extra for shipping to get my costume in time for Halloween. It was supposed to be delivered 5 days ago and still no sign of it. I sent 2 emails to customer service and it said I would get a response within 24 hours. It's been 2 days and no response. Won't order from this site again.
No Halloween Costume This Year
The site is fine, but I paid for expedited shipping and was given a quoted delivery date which was 3 days ahead of a Halloween.
Well we’re passed it and I still don’t have my costume and the parcel service they are partnered with is absolutely terrible.
I’m sure the suit is fine, but there are plenty of companies out there who will get you your goods when they say they will.
Disappointed in service
When I placed my order the confirmed delivery date was Thursday, October 28th. It's now November 1st & I STILL have yet to receive my package. If I paid for express delivery why am I getting the same cheap shipping service you ship out the rest of your orders with? Beyond pissed.
A decoration product was sent instead…
A decoration product was sent instead of the costume I ordered. Company did ship out correct costume, but did not arrive in time for costume day at school and did not arrive before Halloween. It has still not arrived. I would like a refund, since I had to purchase another costume for my son.
I paid for expedited shipping 2-3 days…
I paid for expedited shipping 2-3 days on October 24, and I have yet to receive the costume .
Never received my package
Never received my package! I even paid extra to have it delivered before Halloween and still haven’t received it.
Horrible horrible horrible
Horrible horrible horrible! I ordered a costume 3 weeks before Halloween got only half of the costume a week before Halloween when I FINALLY got ahold of someone they let me know the boots for the costume were out of stock and I would receive a refund in 3-5 business days!! Information would have been great to know prior I had a really big Halloween party and ended up not going I couldn’t find another costume ANYWHERE!! it’s been almost two weeks and I haven’t received the refund
I would actually give 0 stars but it is…
I would actually give 0 stars but it is not an option. I was told 3 different times from 3 different representatives that my order would arrive to me on Thursday, October 28th at the very latest. It was NEEDED for Friday morning, October 29th. I STILL do not have it and today is Monday, November 1st. I paid for expedited shipping.
I will be returning the items and will need a return postage paid label.
The costume never arrived!
The costume, which I paid for expedited shipping, never arrived! If it ever gets here, it's going back unopened and marked undeliverable!
My costume never arrived and my refund…
My costume never arrived and my refund is going to take 3 weeks.
Not good at all
Not good at all! They were super late never came in time and some of the red were off the shoes.
Never received the costume and now it's…
Never received the costume and now it's past Halloween. Need a refund
Despite paying for 2 day shipment order…
Despite paying for 2 day shipment order is still not shipped. I d like a refund.
Paid extra for expedited shipping and…
Paid extra for expedited shipping and still haven't received my order.
Never received merchandise
Never received merchandise. Horrible experience and I paid for the items to be shipped expedited
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.




