BuyCostumes.com Reviews 

1,389
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Purchased a costume Robe, mask, & accessory included. Received costume. Only the robe was present. Called cust service 5 star first time. Said missing items would be sent out. Just a second robe ar... See more

Rated 5 out of 5 stars

I was able to find all the items I needed here, when I was unable to find them anywhere else. Their prices are incredibly reasonable and I didn’t have to wait forever it to arrive.

Rated 5 out of 5 stars

I was more than pleased with my costume. It fits perfectly and looks just like it does in the picture. I'll definitely buy another costume in the future. Thanks 👍

Rated 1 out of 5 stars

I placed my order on Oct 22nd using expedited shipping because it stated it would arrive by Oct 28th. I needed the package for the 31st so I happily placed my order as that was more than enough time.... See more

Company details

  1. Costume Store

Information provided by various external sources

BuyCostumes.com is the web’s most popular store for Halloween costumes, accessories and props as well as party supplies and decorations. Visit our Halloween costume and party supply store today. Shop online or call us at 800-459-2969


Contact info

3.2

Average

TrustScore 3 out of 5

1K reviews

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3.2

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(1,389)

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Rated 1 out of 5 stars

“Guaranteed” Delivery Arrives Days Late

I placed my order on Oct 22nd using expedited shipping because it stated it would arrive by Oct 28th. I needed the package for the 31st so I happily placed my order as that was more than enough time. My order arrived today on Nov 1st. It is apparent BuyCostume falsifies delivery dates in order to entice customers into placing orders. I will go back to using Amazon Prime as it never fails.

November 1, 2021
Rated 1 out of 5 stars

Idk why it's asking me to write a…

Idk why it's asking me to write a review when I still didn't receive the product.. I paid extra for shipping to get my costume in time for Halloween. It was supposed to be delivered 5 days ago and still no sign of it. I sent 2 emails to customer service and it said I would get a response within 24 hours. It's been 2 days and no response. Won't order from this site again.

November 1, 2021
Rated 1 out of 5 stars

No Halloween Costume This Year

The site is fine, but I paid for expedited shipping and was given a quoted delivery date which was 3 days ahead of a Halloween.

Well we’re passed it and I still don’t have my costume and the parcel service they are partnered with is absolutely terrible.

I’m sure the suit is fine, but there are plenty of companies out there who will get you your goods when they say they will.

November 1, 2021
Rated 1 out of 5 stars

Disappointed in service

When I placed my order the confirmed delivery date was Thursday, October 28th. It's now November 1st & I STILL have yet to receive my package. If I paid for express delivery why am I getting the same cheap shipping service you ship out the rest of your orders with? Beyond pissed.

November 1, 2021
Rated 1 out of 5 stars

A decoration product was sent instead…

A decoration product was sent instead of the costume I ordered. Company did ship out correct costume, but did not arrive in time for costume day at school and did not arrive before Halloween. It has still not arrived. I would like a refund, since I had to purchase another costume for my son.

November 1, 2021
Rated 1 out of 5 stars

Horrible horrible horrible

Horrible horrible horrible! I ordered a costume 3 weeks before Halloween got only half of the costume a week before Halloween when I FINALLY got ahold of someone they let me know the boots for the costume were out of stock and I would receive a refund in 3-5 business days!! Information would have been great to know prior I had a really big Halloween party and ended up not going I couldn’t find another costume ANYWHERE!! it’s been almost two weeks and I haven’t received the refund

November 1, 2021
Rated 1 out of 5 stars

I would actually give 0 stars but it is…

I would actually give 0 stars but it is not an option. I was told 3 different times from 3 different representatives that my order would arrive to me on Thursday, October 28th at the very latest. It was NEEDED for Friday morning, October 29th. I STILL do not have it and today is Monday, November 1st. I paid for expedited shipping.
I will be returning the items and will need a return postage paid label.

November 1, 2021

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