Ordered on line and followed up with telephone call to confirm I was sending schematic to support cutting instructions to Brooke who is always very helpful. Order was delivered very quickly and everyt... See more
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Everything is good about this company: v quick response to emails, answers the phone for real with helpful service, rapid turnaround of accurately cut metal (for me some modest orders of galvanised s... See more
Company replied
Great items at a great price. I think delivery is a little steep though given the size and weight, but customer service is excellent. Would use again and recommend.
Company replied
I ordered some weathering steel for use as cladding for my home build office. BMO have kept in touch without being pushy since my initial enquiry and provided some useful information on the product.... See more
Company replied
Company details
Information provided by various external sources
From crafting to cladding, we supply sheet metal to artists, architects, auto repairers & more. We love metal and the amazing things people make with it.
Contact info
Unit 26-29, Shelley Road, Newburn Industrial Estate, NE15 9RT, Newcastle upon Tyne, United States
- 01912 646464
- sales@buymetalonline.co.uk
- www.buymetalonline.co.uk
4.8
Excellent
2K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Metal arrived quite badly scratched.
April 4, 2025
Reply from Buy Metal Online
Hi Ashley,
Thank you for taking the time to leave us a review as we value all feedback as we are always looking to improve our service. I'm sorry to see your order arrived scratched feedback has been passed to our warehouse team. If you would like a replacement please contact our sales team who can arrange this for you.
The BMO Team
Reply from Buy Metal Online
Hi Anthony,
Thank you so much for the 5* review, we really appreciate your positive feedback! :)
The BMO Team
Poor care with delivery
The delivery time was good although there was limited information on your website about it. Although the delivery itself was awful, my steel was bent, scratched and damaged and the packing was torn form being dragged, the steel was also dumped on an angle and no message was given about anytime of when delivery would be or that it even happened entirely. There was even a fragile sticker that had been ripped off and thrown into a ball when it was torn off from dragging it
March 7, 2025
Reply from Buy Metal Online
Hi Kingsley,
Thank you for taking the time to leave us a review. I’m sorry to hear that you had a bad experience with our third-party courier. We rely on outsourced couriers to ensure we can deliver across the UK. Your feedback is valuable to us, and we will work with our courier partners to improve their service.
When damages do happen we always offer a solution, we can offer a replacement or offer a delivery refund.
The BMO Team
I collected the item from the…
I collected the item from the warehouse. All staff were pleasant and helpful.
March 6, 2025
Reply from Buy Metal Online
Hi Brian,
Thank you so much for the 5* review, we really appreciate your positive feedback.
The BMO Team
Bent and Scratched
was initially pleased as they had exactly what we needed,
BUT - we bought an 80x40 inch plate to put on the wall of our son's room, he lives and works abroad and collects magnets from all the countries he visits.
We wanted this in place for his birthday.
The metal took 7 days to arrive, when it did it was bent on 2 corners, as it was poorly wrapped with no corner coverings, or protection. It was also heavily scaratched.
it was not 80 x 40 but 79 x 391/4,
my husband had already put batons on the wall and it didnt fit to so they had to be modified.
so overall whilst the item was ok and not a bad price,
although delivery was £15,the finer details were poor
March 6, 2025
Reply from Buy Metal Online
Good Morning Margaret,
Thank you so much for taking the time to share your experience with us through your review. We truly value all feedback, as it plays a crucial role in our ongoing efforts to improve the quality of our service.
I am sincerely sorry to hear that your order arrived damaged. We understand how frustrating that can be, and we're committed to making it right. In situations like this, we do offer a hassle-free replacement for damaged items, provided they are reported to us. Additionally, we will ensure that extra packaging is utilised so that we can minimise the risk of similar issues arising in the future during transit. We are pleased your order reached you in our 3-5 working day lead time.
If you would like to proceed with a replacement for your damaged order, please do not hesitate to reach out to our sales team at sales@buymetalonline.co.uk. They will be more than happy to organise this for you at your convenience.
The BMO team
Great service
Apart from the guillotine breaking down and delaying delivery they are friendly reliable and very helpful will be using them again definitely
February 27, 2025
Reply from Buy Metal Online
Hi Gary,
Thank you so much for the 5* review, we really appreciate your patience while our guillotine was down. We look forward to working with you again.
The BMO Team
really great service thanks
February 26, 2025
Reply from Buy Metal Online
Hi Ben,
Thank you for taking the time to leave us a 5* review. We are extremely grateful for your positive feedback :)
The BMO Team
Reply from Buy Metal Online
Hi Michael,
Thank you for taking the time to leave us a 5* review. We are extremely grateful for your positive feedback :)
The BMO Team
Shredder panel repair successful.
The sheet metal was cut to my requirements and fitted perfectly. The price seemed a bit high for such a small piece of metal.
February 13, 2025
Reply from Buy Metal Online
Hi Mr Bell,
Thank you for the feedback we appreciate this as we are always looking to improve our service!
The BMO Team
Excellent service
Excellent service, exactly what I wanted.
Speedy delivery and value for money
February 12, 2025
Reply from Buy Metal Online
Hi Mary,
Thank you for taking the time to leave us a 5* review. We are extremely grateful for your positive feedback :)
The BMO Team
Would definitely recommend
Would definitely recommend. Our new kitchen splashback looks great!
Great customer service, dealt with our questions very quickly and the product was delivered very quickly.
February 5, 2025
Reply from Buy Metal Online
Hi Helen,
Thank you for taking the time to leave us a 5* review. We are extremely grateful for your positive feedback :)
The BMO Team
Care on delivery
We are a voluntary company and only work two mornings a week,our thanks to the driver for bothering to give me a call to check on where to deliver
January 31, 2025
Reply from Buy Metal Online
Thank you for taking the time to leave us a 5* review. We are extremely grateful for your feedback.
The BMO Team
Good service
Good service. Good price. Limited cutting options - would have liked radius corners
January 23, 2025
Reply from Buy Metal Online
Thank you for taking the time to leave us a 4* review we really appreciate it.
The BMO Team
All good.............
January 17, 2025
Reply from Buy Metal Online
Thank you for taking the time to leave us a 4* review we really appreciate it, we would love to know what we can do to get a 5* in the future.
The BMO Team
Super easy to order
Super easy to order, fast delivery, totally professional service many thanks ,will buy again
January 16, 2025
Reply from Buy Metal Online
Hi Steven,
Thank you for taking the time to leave us a 5* review. We are extremely grateful for your feedback.
The BMO Team
Simplicity of ordering
January 15, 2025
Reply from Buy Metal Online
Hi Roy,
Thank you for taking the time to leave us a 5* review. We are extremely grateful for your feedback.
The BMO Team
Reply from Buy Metal Online
Hi Daniel,
Thank you for taking the time to leave us a 5* review. We are extremely grateful for your feedback.
The BMO Team
Great Team
They were very proactive in making sure my order was correct, were speedy in their response to resolve an issue (at my end, not theirs!). The items arrived really quickly, were well packaged and I was able to track the delivery with the courier service they use. Highly recommend and will definitely be using them again.
January 9, 2025
Reply from Buy Metal Online
Hi Lisa,
Thank you for taking the time to leave us a 5* review, this is really appreciated! The team value your feedback and look forward working with you again.
Kind Regards,
The BMO Team
Easy to order
Easy to order, good price.cut to the size I requested. Many thanks. See you next time.
January 7, 2025
Reply from Buy Metal Online
Thank you for taking the time to leave us a 5* review Gerald! We look forward working with you again.
Kind Regards
The BMO Team
Reply from Buy Metal Online
Thank you for taking the time to leave us a 5* review Chris! We really appreciate your feedback.
Kind Regards
The BMO Team
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