We are first time owners of a Hermann tortoise and visited Buzzard Reptiles with a whole lot of questions relating to his upkeep and welfare. Wookie and his team were amazing. They were so patient and... See more
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See what reviewers are saying
I shopped online and I love that you can choose from 100's of individual pieces of wood/branches/cork etc. The communication from the store was great & the delivery was quick, everything arrived in g... See more
Many thanks to those at Buzzard repltiles, i ordered an aquarium that was packaged brilliantly. i had ordered the same aquarium from a well-known online retailer but they failed to show any attention... See more
Have purchased live food from buzzard reptile once or twice and never ever again..I would strongly advise against these people as they do not take any care when orderering live INSECTS ..I spent 20 mi... See more
Company details
Written by the company
Based in Leighton Buzzard, Buzzard Reptile offers a wide range of products, both online and instore, giving all you need to keep your exotic pets happy and healthy. From Livefood to live plants, water bowls to specialist plant lighting, we have it all at Buzzard Reptile!
Contact info
Unit 2 Rowan Corner, Cherrycourt Way, LU7 4UH, Leighton Buzzard, United Kingdom
- 07741725640
- info@buzzardreptile.co.uk
- www.buzzardreptile.co.uk
4.5
Excellent
332 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Super fast delivery
Super fast delivery. Well packaged and pleasure to do business with them
January 27, 2025
Really good selection
I recently purchased live food for my Bearded Dragon and they have a good selection of food at a really good price highly recommended this company
January 27, 2025
Order was perfect asked to double bag…
Order was perfect asked to double bag as going all way up north to Liverpool. One of best places for your reptile needs,and silkworms great shop.
January 27, 2025
Very good
Contacted me personally after checking the parcel to be sent out and sent on next day tracked delivery
January 27, 2025
Great company
Great company, were happy to fix my order even though it was my own fault. The heat pack for the plants is a great idea for the price. I ordered plants last week that royal mail said would be delivered on saturday but were delayed due to the storm. Got the plants today(monday) and all were in perfect condition. Highly recommended.
January 27, 2025
Unprompted review
Excellent service as usual very happy
December 31, 2024
Excellent items
December 27, 2024
Just everything i order from you guys…
Just everything i order from you guys you always have it in stock live food it's good quality 👌 post is always quick and arrives great if you have a problem with any items and they stop working you guys always sort the problem out quick with no problems
November 26, 2024
Brilliant as always
Great selection of products and fast delivery! My go to shop :)
December 2, 2024
Prompt service goods exactly as…
Prompt service goods exactly as described would go back again for other reptile requirement’s
November 29, 2024
Good prompt service .
November 28, 2024
Bought some Dubia Roaches and a…
Bought some Dubia Roaches and a Funarium. Unfortunately I Got sent dead Dubia roaches. 90% of them are dead. Contacted the seller via PayPal and haven't received a single response.
Won't be using them again.
In response to their reply.
No response has been received on PayPal.
There is an option to respond to customers before cases are escalated. I did not escalate the case. They did without even bothering to respond to me.
Their "live arrival Guarantee" is clearly NOT as obvious as they'd like to think. Nor is this checkbox anywhere to be found. Perhaps they're unaware of how their website works on mobile?
Their attitude in their response and their actions speaks volumes over how this company operates. Especially over Dubia Roaches that arrived (and were probably packed) dead at a cost of a measely £3... Shocking.
Another edit:
The Funarium came with a crack in the side, but was still functional. However, with this repeated attitude from the seller, I'd like to inform you that I would like to execute my right to make a full return, as you sent damaged goods. Thank you.
November 28, 2024
Reply from Buzzard Reptile
We responded to the case you raised on PayPal on the day it was raised, the response is with PayPals team for them to review the information provided. If an issue is raised with us directly, we can discuss and resolve, however if we are bypassed and PayPal is contacted instead, this takes the matter out of our hands.
Its worth mentioning that our Live Arrival Guarantee is very clear on the website, including the box that you can not proceed without ticking to confirm that you have read these conditions and, if choosing not to adhere to them, are happy to procced without that guarantee.
In response to edited response:
PayPal requested we provide information, we have provided information. There is little more to be said.
In regards to the Live Arrival Guarantee, we are quite aware of how our website operates. It is physically impossible to complete your order without ticking the box that states (In bold type):
Please tick this box to confirm the following information has been read and understood, even if your order does not contain live food.
Ordered live products? Has the tracked shipping option been selected & (if temps below 8c) has a Heat Pack been added? If not, are you happy to proceed without our Live Arrival Guarantee?
It was a very good service and prompt…
It was a very good service and prompt delivery. The only fault is the instructions to put together could of been more clearer
November 28, 2024
Reply from Buzzard Reptile
Thank you for your review, we will pass your comments on to the manufacturer
Very happy with my order
Very happy with my order. Very fast delivery, highly recommend.
November 27, 2024
Reply from Buzzard Reptile
Great to hear, thank you for your review
The perfect culture of springtails…
The perfect culture of springtails turned up fast and thriving. Couldn’t be happier with what I received. The addition of dead leaves made them easy to transition into my terrariums.
November 26, 2024
Reply from Buzzard Reptile
Thank you for your review, we are very glad you are happy with your order
They are a great family run business
They are a great family run business, I can't fault them fast delivery to Highlands. reliable and will use many more time gonna be ordering again soon
November 26, 2024
Reply from Buzzard Reptile
Thank you so much!
I ordered plant seeds and a plant
I ordered plant seeds and a plant. When delivery arrived it was completely the wrong plant. It took a few days of chasing for them to respond to me about my query and I was refunded for the plant but this then made the seeds order extremely expensive as the postage is very expensive. Why did they just not say before shipping the order that the plant wasn’t available and I would have cancelled the order fully.
November 19, 2024
Unprompted review
Reply from Buzzard Reptile
Hi Celia. I'm afraid our customer service team does not work weekends, hence the few days it took before we responded to your email this morning.
As we said in our email, we apologise that an error was made and that the wrong plant was shipped. Due to this error and no longer having the ordered plant available, we refunded the plant in full, giving you the incorrect plant for free. Under the circumstances, I feel this was an appropriate, reasonable and fair response to the situation.
Had we have realised that the plant picked for your order was incorrect at the time of packing, we would have swapped it for the correct one at the time and would have had no need to contact, cancel the order or to give you a plant for free. Unfortunately however, we are only human and mistakes happen.
It is worth noting that the shipping cost on the order was £4.99, which I don't think can be classed as 'very expensive'.
Super speedy service
Super speedy service goods packaged well enough and arrived as should quicker than expected.
October 30, 2024
Reply from Buzzard Reptile
Thank you very much for your review, we are glad you are happy with your order :)
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