Excellent customer experience. I bought a returned espresso machine with as stated minor scratches and stains. The product arrived in actually near perfect condition as If purchased new, and better th... See more
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I bought a combo keyboard and touch pad for my iPad. It arrived in a day but there was other issues with it than stated on the site. I contacted BVA, send pictures to show the problem and after 1 day... See more
Horrible and stressful non-service. I finally lost close to 3000 euros on a purchase of a Porsche which turns out to break down after 10 minutes driving. Also the paperwork was not in order (they clai... See more
I purchased a Japanese sword but received something quite different from the advertised item. I sent several emails but no reaction except for a first useless standard reply. How can you be so popu... See more
Company details
Information provided by various external sources
Als grootste veilinghuis van Europa valt er bij BVA Auctions altijd wat te bieden. In opdracht van diverse partijen veilen we onder andere bedrijfsgoederen, vastgoed en nieuwe producten. Dat zijn niet alleen faillissementsveilingen, maar ook veilingen vanuit overstock. Elke maand plaatsen we op onze site meer dan 140.000 producten, ook wel ‘kavels’ in veilingtermen. Wij doen elke dag ons best om jou te verrassen met bijzondere producten tegen een lage prijs. Via onze Contact & Vragen pagina kunt u uw vraag of klacht aan ons communiceren: https://support.bva-auctions.com/hc/nl.
Contact info
Kryptonweg 8, 3812 RZ, Amersfoort, Netherlands
- https://support.bva-auctions.com/hc/nl
- https://support.bva-auctions.com/hc/nl
- www.bva-auctions.com
3.0
Average
8K reviews
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Auctions bought on alibaba.com -sold…
Auctions bought on alibaba.com -sold here. Cheap things not worth it
October 13, 2020
I see so many complaints and zero legal…
I see so many complaints and zero legal actions, if everyone here opened a Facebook page or a whatapp group and would together sign a petition and open a legal case then probably this Business will be shut down and all scams will stop as I did the same thing I bid for a smart and it was gone just like that but looking at the price it went for and adding the commission cost I think this was in the end an expensive car for what it was so better buy cars in a normal website with normal people and guarantees and you see what you buy and test drive it before you pay .. I think actions from consumers should be taken in groups ..
August 18, 2020
Unprompted review
Awful site and service
I wish I can give 0 stars :(. Awful site and service. Overpriced and not clearly specified merchandise going for ridiculously high prices. Unclear bidding rules and fee amounts. No buyer protection whatsoever. This should not be allowed to operate under the consumer protection act.
Outrageous auction fees - from 17 to 19.3 % of the final item price. Even eBay does not charge more than 9 % and they charge it a the sellers end ! BVA Auctions can sing the song about selling items below price, but the truth is - their merchandise is old and most of the time not in production anymore! Prices are well above RRP (Recommended Retail Price) at the time of manufacturing and even items that are currently in sold - say at amazon.nl are having higher prices here. They claim to be cheap, but this is and remains UTTER and ABSOLUTE LIE !
A pure scam if you ask me!
May 27, 2020
Unprompted review
Reply from BVA Auctions
Dear Mr. Grigorov Vassilev,
If the first minimum subsequent bid (after the opening bid), including auction fees and VAT, exceeds the current market value, please let us know. Then we will look into this further. The customers who participate in the bidding determine the final price, we have no influence on this. An auction increases transparency and shows the correct market value of a product. If it turns out that there are hardly any or no bids, that says something about the opening bid or the additional auction costs and we will anticipate this.
If you have any questions about any guarantees or the bidding process, I would be happy to help you clarify this. You can ask us questions via the live chat on the site, by phone or even via Facebook Messenger.
Kind regards,
Maurits-BVA Auctions
Beste meneer Grigorov Vassilev,
Als het eerste minimum volgend bod (na het openingsbod), inclusief veilingkosten en BTW op meer uitkomt dan de huidige marktwaarde, horen wij dat graag. Dan zoeken wij dit verder uit. De klanten die meebieden bepalen de uiteindelijke prijs, hier hebben wij geen invloed op. Een veiling verhoogt de transparantie en toont de juiste marktwaarde van een product. Als zou blijken dat er nauwelijks tot niet wordt geboden, zegt dat iets over het openingsbod of over de bijkomende veilingkosten en zullen wij hierop anticiperen.
Mocht u vragen hebben over eventuele garanties of het biedproces dan wil ik u graag verder helpen om dit te verduidelijken. U kunt ons vragen stellen via de live chat op de site, via de telefoon of zelfs via Facebook Messenger.
Met vriendelijke groet,
Maurits-BVA Auctions
Reply from BVA Auctions
Beste Rob,
Wat vervelend dat u dit zo ervaart. Ik wil u vragen om contact met ons op te nemen zodat u deze aantijging verder kunt onderbouwen. Als er problemen of klachten zijn staat onze klantenservice klaar om u te helpen.
Met vriendelijke groet,
Maurits-BVA Auctions
Reply from BVA Auctions
Dear sir,
How sad to hear that you think that way about BVA. Unfortunately, your review does not allow me to find any previously reported complaints. The customer service is available for everyone to provide a solution for any complaints and problems. You can call us (033 46 000 70), mail us (klantenservice@bva-auctions.com) and contact us via the live chat.
I would be happy to hear from you if I can do anything for you.
Kind regards,
Maurits-BVA Auction
Don’t trust them
Don’t trust them! They sell worthless stuff, intentionally misleading the clients on their website. Refusing taking the products back under their guarantee. It is simply a fraud.
UPDATE: They lie below, all the loots I got have water damage and this is what I answered, they are simply avoiding responsibility.
May 22, 2020
Unprompted review
Reply from BVA Auctions
Dear client,
Using the reference number, I read the mail exchange between you and my colleagues about the stamps. Unfortunately, after several mails, we have not yet heard about which lot your complaint concerns. My colleagues have asked three times for an overview of the damaged lots but have never received it.
What regularly recurs in your mails is that you claim that BVA does not hold itself responsible. This accusation is contradictory, as we would probably have been able to resolve your complaint if you had provided us with the correct information.
Of course, I would like to give you the opportunity to do so. In anticipation of this, I will remain.
Yours sincerely,
Maurits-BVA Auctions
Beste klant,
Aan de hand van het referentienummer heb ik de mailwisseling gelezen tussen u en mijn collega's over de postzegels. Helaas hebben wij na verschillende mails nog niet vernomen over welk kavel uw klacht gaat. Mijn collega's heb driemaal gevraagd om een overzicht van de beschadigde kavels maar deze nooit gekregen.
Wat in uw mails met regelmaat terugkomt is dat u beweert dat BVA zich niet verantwoordelijkheid houdt. Die beschuldiging spreek hierbij tegen, daar wij uw klacht waarschijnlijk al hadden kunnen oplossen als u ons had voorzien van de juiste informatie.
Uiteraard wil ik u graag de kans geven om dit alsnog te doen. In afwachting hierop zal ik verblijven.
Met vriendelijke groet,
Maurits-BVA Auctions
Incomplete transaction
Incomplete transaction. We have not received the FSC Certificate, which is required as confirmation of the legality of wood. The case will be referred to court.
May 18, 2020
Unprompted review
Reply from BVA Auctions
Dear,
Thank you for your review. I'm sorry this happened. I hope it all works out in the end.
Quirine-BVA auctions
I did not receive the lot I've paid
I have bid on and won several smaller lots (small money) and one big lot (more expensive). I have paid for them. At my surprise, on pick up day, the supplier told me that the expensive good was no longer on stock.
I have discussed also with BVA and they did not even want to analyse the problem and they hurry to give me my money back. Given the fact that the most expensive good was missing, I have requested BVA to not pick up the smaller goods and receive a refund for the entire value of the invoice. BVA responded that I'm a "business customer" and that I have to pick up the smaller lots.
When I have asked a refund for the transport also, BVA told me that if I pick up the smaller goods they can not refund for the transport because the transport was also for these items too. They did not take into account the fact that in this situation the cost of the transport is three times higher than the actual goods received
In my opinion, BVA is playing with its customers - if you win a lot at a very low price (that does not suit them) they will lie and say there is no stock and put it back for auction or sell it in order to achieve a better price.
This is not the first time when this happens. In previous situation I have been refunded with a smaller price than the one paid for the lots that were "out of stock" and could not be picked up. BVA did not refund the auction fee although the products did not reached destination and was not the client's fault.
It's unprofessionnally and customers are taking a huge risk when buying from BVA!
April 22, 2020
Unprompted review
Reply from BVA Auctions
Dear Mr. / Mrs. Ganea,
How annoying to read that this is how it happened. Both BVA and our clients do their utmost to ensure that all lots are available during the collection days.
Unfortunately it can happen that one or more lots are not available for various reasons, we find this very annoying of course.
Hopefully you understand the situation.
Kind regards,
Maurits-BVA Auctions
During an offer my account was blocked
During an offer my account was blocked, I tried to solve the problem via e-mail and then in chat, but without results ... in the meantime the auction was closed and I missed the opportunity to make further offers; I've made various offers for this good in pasts days without any problem, but in the few hours before the end of auction something went wrong, support chat told me they "..will forward your message to the relevant department which will be of further assistance to you." but nobody conctacted me. Hope sincerely was a unusual technical error.. Best regards
In relation to Your reply I must insist that I have not received any email or phone call from You, other than those of acceptance of my offers and those of exceeding my offer; and also I contacted You before the auction expires to solve the problem, if this is not a confirmation of the willingness to continue in the auction.. I would not know what else you expect from the bidders.
March 17, 2020
Unprompted review
Reply from BVA Auctions
Dear Mr. / Mrs. Dani,
Thank you for your review and what annoying to read that this situation has occurred. It is possible that you will be contacted by phone and e-mail while bidding on the more expensive lots. We seek this contact with bidders to prevent people from, for example, unconsciously bidding.
If we do not get in touch with bidders, we can block the account to prevent abuse. I apologize that this method of working has now worked to your disadvantage.
Kind regards,
Maurits- BVA Auctions
Bad conduct
I bid on some game headset last Sunday and won so I was sent an invoice to pay which I did. Two days later the parcel was at my end which was a good thing 👍🏾. But later on I realised my account has been used to bid on a bed which I knew nothing about, I feel that’s unprofessional and it gives the the company a bad reputation.
February 27, 2020
Unprompted review
Reply from BVA Auctions
Dear Mr. / Mrs. Eben,
Thank you for your review and how annoying to hear that someone else has bid on a lot with your account. That is absolutely not the intention. To prevent further abuse of your account I have blocked the account. So no more bids can be placed. I am also going to send you an e-mail about this.
Kind regards,
Maurits- BVA Auctions
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Beste meneer/mevrouw Eben,
Bedankt voor uw recensie en wat vervelend om te horen dat iemand anders met uw account geboden heeft op een kavel. Dat is absoluut niet de bedoeling. Om verder misbruik van uw account te voorkomen heb ik het account geblokkeerd. Er kunnen dus geen biedingen meer uitgebracht worden. Ik ga u ook een e-mail sturen hierover.
Met vriendelijke groet,
Maurits - BVA Auctions
Different product received
The product I received is not the product advertised. It is an older model of the same brand. Furthermore, it has not one but two broken parts, so it's not working. It would be literally the same if they would send me an old car tire instead. More than 10 days passed since they promised that someone will contact me soon after I sent video proof and explained the situation.
February 8, 2020
Unprompted review
Reply from BVA Auctions
Dear mr Mitrovski,
I see my colleague did contact you to resolve the situation. As far as I can tell you are within your rights to return this product and will make sure you are sent instructions for how to do this.
My apologies for the inconvenience.
With reagrds,
Jean- BVA Auctions
Communication slow
Communication slow. I am currently waiting two weeks to transport goods, wheels from Belgium to the Netherlands and I still do not have an answer when it will be done so I can order my trucker. disaster
January 30, 2020
Unprompted review
Reply from BVA Auctions
Dear Mr. Chovanec,
Thank you for your review and what annoying to hear that the communication is not fast enough. Based on your email address, I see that this case has fortunately been resolved. Hope to see you back at our auction!
Kind regards,
Maurits-BVA Auctions
Lack of info in the product details
the way how you show the products is tirying because you scroll down and see th same products again and again.
Also I feel that the worth price that you mention is not true. With XL for example the product results to be higher here than in other websites.
It is a risk to buy here in conclusion. Sometimes also not great description or not enough photos or details of the product
January 30, 2020
Unprompted review
Reply from BVA Auctions
Dear Mr. Rodriguez,
Thank you for your review, we are very sorry to read about your browsing experience. We are always working to optimize your experience and would love some feedback as to how this could be improved.
We do try to give accurate information but are dependant upon definitions that we receive from our sellers. In this, it is vital that you always check product availability and pricing yourself.
Because we like enthusiastic bidders but would hate for you to miss a possible better deal.
With regards,
Jean-BVA Auctions
Okay auctions website
Good transaction getting a bit expensive but the most annoying part is the website search and language function need to be improved
January 29, 2020
Unprompted review
Reply from BVA Auctions
Dear Ben,
Thank you for the review. I am glad that you are satisfied with the transactions. We are, of course, always looking to improve our services. So if you have any suggestions for the language function you are always welcome to share them.
With regards,
Jean - BVA-Auctions
Unfriendly staff
January 28, 2020
Unprompted review
Reply from BVA Auctions
Dear Mr. De Almeida,
Thank you for your review and what a shame to hear that you had a bad experience with our staff, first of all my apologies. Your e-mail address does not allow me to find any previously reported complaints. The customer service is there for everyone to provide a solution for any complaints and problems. You can call us (033 46 000 70), mail us (klantenservice@bva-auctions.com) and contact us via the live chat. Have a nice day!
Kind regards,
Maurits-BVA Auctions
Perfecte communicatie
January 24, 2020
Unprompted review
Reply from BVA Auctions
Beste Jacqueline,
Hartelijk dank voor uw 5-sterren beoordeling! Heel fijn om te zien dat u zo tevreden bent met BVA en onze communicatie. Graag tot ziens in onze toekomstige veilingen!
Met vriendelijke groet,
Maurits-BVA Auctions
Poor quality
Poor quality, poor service. Mostly defective items. Not really competitive prices. Not really an auction.
January 23, 2020
Unprompted review
Reply from BVA Auctions
Dear Mr. O'Brien,
Hereby no feedback but an excuse message from BVA. It is annoying that you have had several negative experiences. What you describe should of course not happen. My sincere apologies for the inconvenience! Because no data has been left behind I cannot see what this is about.
If there is anything else I can do for you you can call (033 46 000 70), start a live chat, fill in a contact form or send an e-mail to klantenservice@bva-auctions.com.
Kind regards,
Maurits-BVA Auctions
I didn't received the stuff....I pay…
I didn't received the stuff....I pay 23€ and nothing and they whant to pay more too bad
January 21, 2020
Unprompted review
Reply from BVA Auctions
Dear Mr. Doru Jozsa,
Thanks for your review. In your purchase history I see three lots of which you only paid for one. The paid lot had to be picked up in Amsterdam on January 13th.
When you don't pick up your lot there will not always be a second pick up. In this case the lot originates from a bankruptcy auction. In these auctions, the location must usually be delivered empty, which means that uncollected lots will be removed.
If you have any questions about this you can contact us, our customer service is available every working day.
Kind regards,
Maurits-BVA Auctions
-------------------------------------------------------------------------------------------------------------------------
Beste meneer Doru Jozsa,
Bedankt voor uw review. In uw aankoopgeschiedenis zie ik drie kavels terug waarvan u er maar één betaald heeft. De betaalde kavel moest opgehaald worden in Amsterdam op 13 januari.
Wanneer u uw kavel niet ophaalt vindt er niet altijd een tweede ophaalmogelijkheid plaats. In dit geval is de kavel afkomstig uit een faillissementsveiling. Bij deze veilingen moet de locatie normaal gesproken leeg opgeleverd worden waardoor niet opgehaalde kavels verwijderd worden.
Als u hier nog vragen over heeft dan kunt u contact met ons opnemen, onze klantenservice staat elke doordeweekse dag voor u klaar.
Met vriendelijke groet,
Maurits-BVA Auctions
I purchased products for a total amount…
I purchased products for a total amount of 600€ a year ago. It turned out that they don't have them in stock.
I haven't received a refund until today.
I wrote ebout 50 e-mails to them and they are lying all the time that they will give me my money back tomorrow. It has been a year and I have neither the products nor the money.
It's such a big company and they are so unserious and make such frauds!
I warn everyone not to buy anything in this company.
I must report them to the Police.
December 14, 2019
Unprompted review
Reply from BVA Auctions
Dear Mister Reichenbach,
Thank you for your message.
How unfortunate that your lot's couldn't be delivered.
I can see that you have been in contact with my colleagues multiple times about the refunds.
I can also see that they have informed you multiple times about the fact that the refunds have been transferred to your accounts.
Invoice 68612840 and 68610305 have been paid to your PayPal account. and the other lots to you own bankaccount.
I just double checked this with our financial department, and they have guaranteed me that the payments have been made. This has been done in May and July 2018.
There is nothing else I can do for you in this.
Please contact your own bank and PayPal to inform about these payments.
^Daniëlle
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