BWM Windows  Reviews 

151
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A great personalised service - understood our requirements and planned around them. Great after service as well. Thank you.

Rated 5 out of 5 stars

Good price, good product. Nice friendly people to deal with. Excellent fitters who took care over the job and managed to retain original woodwork architrave around new windows. Recommended.

Company replied

Rated 5 out of 5 stars

The work was to replace windows and doors at Bethesda Chapel Dinas Powys. BWM were helpful, professional and friendly from our initial contact with Kevin through to the survey and installation tea... See more

Rated 5 out of 5 stars

BWM recently supplied and fitted an aluminium framed Raynaers sliding door at our home. Really pleased with the experience from quote, survey through to installation. BWM use their own fitters instead... See more

Company replied

Company details

  1. Door Shop

Information provided by various external sources

South Wales family run double-glazing manufacturers and installers since 1991, providing expert services to home owners, the commercial sector and architects.


Contact info

4.9

Excellent

TrustScore 5 out of 5

151 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(151)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class Product and Service. Look No Further!

BMW Windows and Doors fitted a replacement front door for me today. I’m very happy with the product, fitting and customer service I have received from BMW. They deserve everyone of their excellent reviews on Trustpilot and I would not hesitate to use them again for future home improvements. Thank you to all the BMW Team.

December 8, 2020
Unprompted review
Rated 5 out of 5 stars

BWM were professional throughout

BWM were professional throughout. Rhiannon was very helpful, showing me around the showroom and answering questions while following Covid guidelines for our safety. I also spoke to her on the phone on other occasions and she continued to be very professional and helpful. The surveyors and fitters did an excellent job. It was not the most straightforward of jobs, due to an existing awkwardly-situated meter cupboard, water pipes etc. and yet the fitters got around all the obstacles, leaving everything looking neat and tidy. The door feels much more solid and secure than the previous door and looks very smart. I would not hesitate to recommend BWM.

November 20, 2020
Rated 5 out of 5 stars

Very happy with BWM

Very happy with BWM. EXCELLENT customer service. Windows are exactly as I wanted . Would highly recommend

November 9, 2020
BWM Windows  logo

Reply from BWM Windows

Thank you Anwen for your review and recommendation, we really appreciate it. We are so glad your windows are exactly how you wanted them!

Please let us know if there is anything else we can help you with.

Many thanks,

Rhiannon

Rated 5 out of 5 stars

Fabulous company

Where do I start. An absolutely fabulous company.
A seamless journey from start to finish. Kevin who visited first . No pressure at all. Very knowledgeable and professional. Gave us a very reasonable quote. We had windows throughout, French doors and a roof put on the conservatory.
Only negative thing was COVID delayed the start date. I was having a new kitchen the week after but the windows had to be rearranged untill after the kitchen was done. I needn’t of worried.
They workmen were extremely professional.
High standard of work. No mess at all. No damage to paintwork or tiles. Professional finish.
As for the roof. Very pleased with it. The workmen worked very hard on it all week in very wet weather.
I’m extremely pleased with the work I can highly recommend this company.
Finally a big thank you to Louise in the office who communicated with me throughout the experience. Nothing was to much trouble. She even contacted me on her days off.
BWM Windows thank you so much. 💙💙💙💙💙

November 4, 2020
BWM Windows  logo

Reply from BWM Windows

Hi Sam,

Thank you for taking the time to write us such a wonderful review, we are so glad you are pleased with our products and services, I will be sure to pass on your feedback to the BWM team 💙

Please let us know if there is anything else we can help you with.

Many thanks,

Rhiannon

Rated 5 out of 5 stars

Great service and great product

Great service and great product - thanks guys!

November 4, 2020
BWM Windows  logo

Reply from BWM Windows

Hi Craig,

Thank you for your review and custom, we are glad you are happy with your new bifold-ing door, we think it looks great!

Many thanks,

Rhiannon

Rated 5 out of 5 stars

Really great team

Really great team. Cant thank them enough!

October 29, 2020
BWM Windows  logo

Reply from BWM Windows

Hi Ben & Natalie,

Thank you for your feedback, I will be sure to pass it on to the BWM team.

Many thanks,

Rhiannon

Rated 5 out of 5 stars

Excellent service

Excellent service, fitting and general helpfulness. This was from both the office based staff and the fitting team.

October 19, 2020
BWM Windows  logo

Reply from BWM Windows

Hi Dr Dickson,

Thank you for taking the time to write us a review, I will be sure to pass on your lovely feedback to the office and fitting team.

Many thanks,

Rhiannon

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Dealt with an issue we had efficiently and very quickly. This is the 2nd time we have used BWM and would recommend to anyone. Excellent company to work with and amazing looking windows...again! Thank you :-)

October 15, 2020
BWM Windows  logo

Reply from BWM Windows

Hi Mr&Mrs Coles,

Thank you for your lovely review, we really appreciate your recommendation and repeated custom. we are glad you are happy with your casement and sliding sash windows, we think they look amazing too! :-)

Many thanks,

Rhiannon

Rated 5 out of 5 stars

Sliding Doors

BWM recently supplied and fitted an aluminium framed Raynaers sliding door at our home. Really pleased with the experience from quote, survey through to installation. BWM use their own fitters instead of subbing the work out which makes a real difference in terms of the quality and care taken. We had a minor issue with one of the handles supplied which BWM fixed very quickly for us. The service and end result were a key factor in choosing BWM to replace the windows at our home as our next project.

October 13, 2020
Unprompted review
BWM Windows  logo

Reply from BWM Windows

Hi Matt,

We are glad you are pleased with your new aluminium sliding doors and that the minor issue with your door handle was corrected quickly.

We do choose to employ our own fitters, that way we have full control over the quality standards. Thank you ever so much for your review and your continued custom.

Many thanks,
Rhiannon


Rated 5 out of 5 stars

Great team effort

Great team effort, from viewing the doors from a selection in the showroom, to the measuring by the surveyor and then the actual installation. Everyone very courteous, very professional. Good communication throughout to let us know what was happening with our order. And finally really pleased with the doors when fitted. Thank you everyone.

October 6, 2020
Unprompted review
BWM Windows  logo

Reply from BWM Windows

Thank you for your kind words Mr Ahmed, we are so glad you are pleased with your new Stable and Ludlow Solidors, we think they look great!

Please let me know if there is anything else I can help you with,

Many thanks,

Rhiannon

Rated 5 out of 5 stars

Very pleased with installation of…

Very pleased with installation of windows and doors very pleased with all the fitters that visited our house would definately recommend your company to my family and friends excellent service from start of appointment with salesman to
communication with installation manager and how quickly and efficently everything was installed and made to look fabulous
Thank you very much BWM Windows

October 5, 2020
Unprompted review
BWM Windows  logo

Reply from BWM Windows

Hi Pam,

We really appreciate your feedback, we are so glad you are happy with your windows and doors, we think they look fabulous too!

Please let us know if there is anything else we can help you with.

Many thanks,

Rhiannon

Rated 5 out of 5 stars

We found BWM to be very professional…

We found BWM to be very professional and helpful from initial contact to survey to the fitting of our bi-fold doors. The product is excellent and I would recommend them to our friends and family.

September 30, 2020
Unprompted review
BWM Windows  logo

Reply from BWM Windows

Thank you Mr Price for your wonderful review, we are glad to hear you are happy with your new bifold-ing doors and we really appreciate your recommendation.

Please let us know if there is anything else we can help you with.

Many thanks,

Rhiannon

Rated 1 out of 5 stars

I am extremely disappointed with BWM

I am extremely disappointed with BWM. I have a 5 bedroom house and had all my windows and doors from BWM 24 years ago when we built our house. I have had them all renewed by them except 3 , I am having my bathroom replaced and just wanted to replace the bathroom window. BWM will not consider doing the job as it’s not over £500 if this is how they treat their loyal customers who has recommend them to many friends and family and spent thousands of pounds with them in the past they are not the company I thought they were. One very disappointed customer , if I didn’t live a couple of miles from the factory I could understand the £500 limit .

September 29, 2020
Unprompted review
BWM Windows  logo

Reply from BWM Windows

Hi Sally,

We’re sorry to read that you are unsatisfied with our company pricing structure in regards to your recent enquiry to replace a single window.

Please understand that our pricing is fair, competitive and industry standard when choosing a reputable local business. We do hold a minimum order charge of £595 and this is to ensure we can provide the level of service required to complete all works to the highest standards, without compromising our company situation as we are a honest family run business and the minimum order charge is essential to ensure we make profit on even the small installations such as a single window which requires as much work (administrational, surveying, fitting, guaranteeing etc) as a full house of windows.

As a valued existing customer, we offered a discount on this price to which you were still unsatisfied, and we can only apologies for this but cannot justify any other price offer. We are aware that you have chosen to complete the work with a different company based on a price match and we wish you well and hope your installation and service experience is of the best standard.

Many thanks

Victoria
Director

Rated 5 out of 5 stars

Love our door and window

Great service let the place really clean and tidy. Love the door and window. So thank you to the men who worked putting them in

September 15, 2020
Unprompted review
BWM Windows  logo

Reply from BWM Windows

Thank you Maria & David for your fantastic review. We are glad to hear you love your new door and window. I will be sure to pass on your feedback to our fitters.

Please let us know if there is anything else we can help you with.

Many thanks,

Rhiannon

Rated 5 out of 5 stars

Really pleased with the standard of service and communication

Really pleased with the standard of service and communication from BWM Windows. We would certainly recommend to our friends and family.

September 15, 2020
Unprompted review
BWM Windows  logo

Reply from BWM Windows

Thank you Mark for taking the time to write us such a fantastic review, we are glad to hear you are happy with our services and we really appreciate your recommendation.

Please let us know if there is anything else we can help you with.

Many thanks,

Rhiannon

Rated 5 out of 5 stars

First class service from start to…

First class service from start to finish - thank you to the whole team at BWM.

September 10, 2020
Unprompted review
BWM Windows  logo

Reply from BWM Windows

Thank you Angie for taking the time to write us such a lovely review. I will be sure to pass on your feedback to the whole BWM team.

Please let us know if there is anything else we can help you with.

Many thanks,

Rhiannon

Rated 5 out of 5 stars

Love the new bifold doors

Good service, the fitter spotted a small scratch inside the glazing and organised a replacement glass unit which was fitted a couple of weeks later. I was impressed by that.

September 1, 2020
Unprompted review
BWM Windows  logo

Reply from BWM Windows

Thank you for taking the time to write us such a lovely review Martyn, we are glad to hear you are happy with your new bifold-ing doors.

Please let us know if there is anything else we can help you with.

Many thanks,

Rhiannon

Rated 5 out of 5 stars

The fitters arrived on time and were…

The fitters arrived on time and were very professional and got on with the job in hand, they continued through heavy rainfall to complete the installation of my front door. Excellent work. One fitter explained how to lock the door etc, while his colleague cleared away the mess.

August 25, 2020
Unprompted review
BWM Windows  logo

Reply from BWM Windows

Thank you Jane for your fantastic review, we really appreciate it.
I will be sure to pass on your feedback to our fitters.

Please let us know if there is anything else we can help you with.

Many thanks,

Rhiannon

Rated 5 out of 5 stars

First class service

Found BWM online and from first contact they were great - took time to listen and understand problem, came out quickly (an in Covid times with proper precautions) and made and fitted product - uPVC sash quickly and with minimum fuss, organising scaffolders etc. Product is excellent and price was good. I have lots more rotting windows and will definitely come back to BWM.

August 25, 2020
Unprompted review
BWM Windows  logo

Reply from BWM Windows

Thank you ever so much for taking the time to write us such a wonderful review. We are glad to hear you are happy with our services.

Please let us know if there is anything else we can help you with.

Many thanks,

Rhiannon

Rated 5 out of 5 stars

Satisfied customer again

Second installation by BWM 2 doors and bay window, bungalow complete doors, windows and conservatory roof, I would recommend BWM to anyone looking for replacement/ new installation, can’t fault overall service from team (sales to fitters), snagging problem service as good as installation, highly recommend

August 18, 2020
Unprompted review
BWM Windows  logo

Reply from BWM Windows

Thank you for your returning custom Clive, we are glad you are happy with our services and we appreciate your recommendation.

Please let us know if there is anything else we can help you with.

Many thanks,

Rhiannon

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look