www.cabreramedina.com/EN Reviews 

10,350
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the clear and inclusive pricing, noting everything is covered without hidden fees. Many highlight the excellent, efficient, and hassle-free service from pick-up to drop-off. Reviewers frequently commend the professional, friendly, and reliable staff. The cars are often described as being in excellent, clean, and well-maintained condition, with a good selection of new vehicles. However, some customers also noted occasional issues with vehicle condition, such as mechanical problems, poor cleanliness, or physical damage. A few other people also felt that staff could sometimes be impolite or unhelpful, and experienced delays with cars not being ready or available upon arrival.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its efficiency and ease. Customers... See more

Staff

Users describe positive interactions with staff, often highlighting their politeness, friendliness, and... See more

Product

Reviewers highlight positive aspects of product, often praising the excellent condition and cleanliness of... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent condition of the cars, often... See more

Price

Consumers find price to be positive, consistently reporting competitive and reasonable rates with no hidden... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Camera Medina are (perhaps) the original canary islands hire firm. Been in business ages. Their relaxed yet professional approach is refreshing. Their price is all in (no extras/fees at the desk). Sta... See more

Rated 5 out of 5 stars

I always use Cabrera Medina/Cicar when I visit canarias and can recommend it! Good and reliable service, friendly and helpful staff. Fast car pickup and delivery without hassle. ps. I forgot my wall... See more

Rated 5 out of 5 stars

We always book Cabrera Medina when going to any of the Canaria Isles. Probably not the cheapest but the cars are good and absolutely no hassle. No up selling, charged the price agreed online before ar... See more

Rated 5 out of 5 stars

My car rental experience with Cabrera Medina in Lanzarote was excellent. The car was comfortable, modern, economical, in perfect condition, very clean inside and out..the car was delivered near my ho... See more


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.7

All reviews

(10,350)

176 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seamless Car hire

The car was delivered on time and returned without any problems. An additional driver was added without any problems.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

I have used these guys for the last 10…

I have used these guys for the last 10 or so years. Always great service, even when things aren't quite right with the car they sort it without any problems.
Pick up and drop off is really simple and reserving the car is also easy. I haven't used anyone else because these guys deliver the service every time.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

I have been using Cabrera Medina for…

I have been using Cabrera Medina for over 15 years when I go to Lanzarote.
Every car we receive is spotlessly clean, and all the staff we meet are helpful and polite.
There prices are also very competitive.
I would highly recommend this company for your car hire needs
Dave

May 19, 2025
Unprompted review
Rated 1 out of 5 stars

Shower of robbing scumbags.

Shower of robbing scumbags.

Hired a car in May 2025. Car got a puncture on the second day, and no spare. Only a puncture repair kit. The tyre was well worn and not repairable.

Was charged €150 for the tyre. Almost the cost of the car for the week. Daylight robbery. Sent someone from the airport to pick us up and go back to get another car. Wasted a whole afternoon.

The staff were rude, arrogant and very unhelpful.

I wrote to customer service to complain. Over a week later I got a reply......in Spanish. Basically it said, tough, the tyre is not covered.

The cars were filthy. On starting the second car, the dashboard lit up like a Christmas tree with all sorts of faults including a service which was several thousand miles overdue.

Avoid these rude, arrogant thieves like the plague.

I'll go back to using Avis as I did first time around. Wouldn't touch this lot again with a barge pole.

Sidenote. Whilst at the airport office, there was another gentleman there. He was extremely angry and shouting at the staff. Unfortunately, I don't speak Spanish so I do not know what he was saying but he was definitely well and truly hacked off.

Would not recommend and definitely say. AVOID. AVOID. AVOID.

May 4, 2025
Unprompted review
Rated 5 out of 5 stars

Recommended!

We had a great experience. The booking process was quick and easy, the staff was friendly and professional, and the car was new, clean, and in excellent condition. Prices were fair, and there were no hidden fees. I highly recommend this service for anyone in need of a rental car.
A big plus - there was no waiting line for them, which made the airport pickup quick and easy.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have used Cabrera Medina for the past 5 years . We usually visit Lanzarote twice a year and always book a car for 2/3 days . Booking online is easy and efficient . My car is usually parked near my accommodation and the office is a 5 min walk to pick /drop the keys . The staff at Puerto Del carmen (old town) are always friendly, helpful and professional. The cars themselves are always clean , comfortable and most of all reliable.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

I enjoyed my experience

My experience with the car was good and the company done well to deliver the car to the hotel for me. But I noticed when I got into the car there was a oil warning light on the dash telling me the car had to much oil I reported this to the office and they told me the oil would burn off in my experience working with cars this is not good for the engine.

May 22, 2025
Unprompted review

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