Caferouge Reviews 

130
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

The poached eggs we all received were hard boiled. Mushrooms were lukewarm. Check your eggs before you eat! The waiter did not ask if everything was ok. We couldn’t complain because we communi... See more

Rated 3 out of 5 stars

Booked with a buyagift voucher+ 1 extra person at Cheshire Oaks. Friendly staff but very slow service.Starters good, main courses fine but pudding could have been warmer.Disappointment with the bill-... See more

Rated 1 out of 5 stars

Grumpy waiter, salad with Sirlion steak non existent, no veg or salad with chicken and fries, menu pricing misleading, Sirlion £5 more on set menu, but written in exceeding small writing which non of... See more

Rated 2 out of 5 stars

Disappointing visit to Maidstone restaurant on Friday lunchtime. The restaurant wasn't overly busy but we had to wait over thirty five minutes for our main course, which was a very ordinary cooked ste... See more

Company details

  1. Restaurant
  2. Cafe

Information provided by various external sources

Café Rouge - Bar, Restaurant and Café


Contact info

1.9

Poor

TrustScore 2 out of 5

130 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(130)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

cafe rouge St Pauls London

The staff looked harassed, we were not greeted at all and had to interrupt them to ask for a table, I don't know why we bothered asking as the place was nearly empty. We were served by pretty much every member of staff in the place. My mum ordered omelette with chips which was indicated on the menu to be gluten free, but as she is very sensitive she double checked with the waiter and it was lucky she did as we were informed that the chips are not gluten free. When a waiter approached our table with our meal my mum remarked that she hoped that that wasn't ours, it was. I laughed out loud as the meal looked so poor and pitiful. The '3 free range egg omelette' was a tiny 3 millimetre thick thing served with a tea cup sized stainless steel bowl of leaves, my food was pretty bad, I've eaten at a cafe rouge before and although I don't think it's fabulous I thought the food I've had there previously quite nice. I had cheese on toast, the cheese mixture thick and gloopy with flour, served with a small stainless steel cup of fries pretty much like you'd get from mcdonalds, I also wasn't offered anything in the way of dressings and had to go and hunt down some mayo. We complained and to be fair the young man who we spoke to was most gracious and got a deduction on our bill. My advice would be to avoid at all costs, and at a stupidly overpriced £9.00ish a dish... go to mcdonalds!

August 8, 2017
Unprompted review
Rated 5 out of 5 stars

Used cafe rouge Greenwich today

Used cafe rouge Greenwich today, party of four
Had a very nice Lunch meal and desert
Great friendly and most helpful Service, Food was Excellent
service was Excellent
would use them again, Highly Recommended

August 6, 2017
Unprompted review
Rated 1 out of 5 stars

Low quality, poor value for money and a confrontational manger

Visiting the Café Rouge restaurant in Norwich with a couple of friends, my partner and I ordered minute steaks each. We asked or them rare and were not satisfied with how they had been cooked, so we sent them back. The next set of steaks arrived cold so we sent these back as well. The manager came to talk to us and suggested it was not possible to cook the stakes the way we desired them; I have since done this at home with a similar cut of meat. At one point one of our friends was left alone; she told us that the chef and manger stared at her in a menacing fashion.

I settled for a salad which I thought was reasonable but not particularly good value considering the quality and portion size. They had also run out of avocados. On the positive side, we weren’t charged for drinks and the waitresses were helpful. Overall, I found it to be a conformational experience which was poor value for money. Due to my belief the manger’s attitude towards us is systemic of Café Rouge’s approach to customer service I will not be visiting this chain again.

August 1, 2017
Unprompted review
Rated 3 out of 5 stars

Not bad but rather medicore

Quite a disappointing meal as it was very busy and the service was not great, as well as a very long delay. The dish was acceptable but nothing special. It seems they did not anticipate the demand they were experiencing, despite being in a prime location. Would consider returning if options were limited but otherwise would seek to find somewhere new.

April 19, 2016
Unprompted review
Rated 3 out of 5 stars

I wish I could give it 5 stars

I like Café rouge and we often visit the Highgate Branch, which is still a really nice place inside, and we used to enjoy the food. My main concern is the service is often slow and erratic, the new staff not so friendly and always seem grumpy. The new steak menu is not as good as the old one, and more expensive. The deserts are also a bit disappointing now, the crème Brule is always cold, and the hot melted fudge is always hard and cold. Standards have definitely slipped which is a really pity.

April 14, 2016
Unprompted review
Rated 4 out of 5 stars

nice atmosphere

visited cafe rouge in milton keynes, very helpful staff and the resturant had a nice atmosphere, felt very relaxed and enjoyed the meal. have recommended to others.

March 25, 2014
Unprompted review
Rated 4 out of 5 stars

Nice lunch

I had a realy nice lunch here with friends and found the food delicious and not overly pricey. A nice atmosphere would certainly return again.

August 15, 2012
Unprompted review
Rated 1 out of 5 stars

Cafe Rouge Review

If you're thinking about going here just don't bother. Awful from start to finish. Cafe rouge Norwich, two drinks to start very expensive for what they were, waitress rude from start to finish, placed order from a limited menu. 45 mins later 'very sorry but we've forgotten to put your order through'. Absolute timewasters. Left the restaurant disappointed, shocked and hungry. Asked if we could have our drinks free for the mistake, the waitress said no and blamed the chefs. A disgrace. will continue to tell friends and family how bad Cafe Rouge is

June 17, 2012
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look