Cairds Reviews 

569
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and dedication, making property processes smooth and stress-free. Many highlight the excellent service and proactive approach, with agents often going above and beyond to ensure successful outcomes. Exceptional responsiveness and clear communication are frequently mentioned, significantly reducing stress. Customers appreciate the helpful advice and support provided from initial valuations to completion, ensuring efficient progress. Specific agents across various branch locations are also well-regarded for their outstanding assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Customers had positive experiences with service, with many reviewers describing it as professional,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting clear communication,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting clear and responsive... See more

Location

Users describe positive interactions with location, with many reviewers expressing satisfaction with finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gavin Newton at the Ashtead office of Cairds Estate Agents has impressed us with his knowledge, enthusiasm and energy to take on helping us sell our property. He is easy to get hold of and very appro... See more

Rated 5 out of 5 stars

We have had an exceptional experience working with Cairds, specifically with Luke Levy. He is by far the best Estate Agent we have ever worked with. You can rely on him to keep solicitors moving forwa... See more

Rated 5 out of 5 stars

Buying our new home with Gavin from the Ashtead branch was such a positive experience. He was friendly, professional, and always quick to respond, making the whole process smooth and stress-free. We r... See more

Rated 5 out of 5 stars

Well after giving my last 2 properties to other agents I then switched to Cairds Ashtead - Gavin work hard through a tricky market and sold them both for a combined figure north of 3 million. The comm... See more


Company details

  1. Real Estate Agents

Written by the company

Cairds is the go-to local agency for selling or letting properties in Epsom and Ashtead, known for their expert knowledge and five star service. Free valuation visit cairdsval.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

569 reviews

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4.9

All reviews

(569)

197 reviews in the last 12 months

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Rated 5 out of 5 stars

Cairds has great staff!

Thank you, Lola, for all your support and dedication. Your willingness to respond to emails and assist outside of working hours is truly appreciated. Your effort, commitment, and reliability do not go unnoticed, and I am very grateful for everything you do.

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

Well done to George

Well done to George, Lola and Georgette for helping me with settling in the new property! Really appreciate their help!

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

We have had an exceptional experience…

We have had an exceptional experience working with Cairds, specifically with Luke Levy. He is by far the best Estate Agent we have ever worked with. You can rely on him to keep solicitors moving forwards, keeping you updated and he has been extremely responsive throughout the entire process. We had our offer accepted and contracts exchanged within 4 weeks and his pace played a huge part in this.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

A very positive experience with Cairds Estate agents in Epsom

From the moment Gary Trower came out to value our late Aunts Epsom property we knew we had chosen the right estate agent to sell it. He was so kind and helpful and Lorraine French has been exceedingly patient and incredibly professional through, what was, a far from straightforward selling process. We would like to thank all at Cairds and would highly recommend them to others.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Cairds.

Cairds Estate Agents has been fantastic throughout my property search. Their team is exceptionally welcoming, knowledgeable, patient, and supportive, making the entire process smooth and stress-free. I receive daily updates on new properties that match my requirements, which has been incredibly helpful. Lola from the Lettings Department deserves a special mention for her warm, friendly, and professional approach—she regularly checks in with me and is always happy to help. I highly recommend Cairds Estate Agents to anyone looking for a reliable and attentive estate agent.

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

Christian has been an incredible help…

Christian has been an incredible help throughout our moving journey. He's always brought great energy to every viewing, has been consistently reliable, and has made the whole process much smoother with his excellent communication and support.

June 8, 2026
Unprompted review
Rated 1 out of 5 stars

Do they care you’re grieving?

I advised Cairds that my husband had passed away & that I would be vacating the rental property. Months later I get an email regarding a property inspection. I contacted Cairds by phone. Very pleasant. Explained, again, that my husband was DEAD and that I did not appreciate this correspondence. I was assured the computer would be updated to reflect the current situation. I was surprised to receive an email a week later (today) asking US to choose a day for a property inspection. Come on, Cairds, do what you’re supposed to do when someone dies and stop upsetting the widow!

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

A huge thank you to Jo and Gavin at Cairds for helping us through our purchase. They were incredibly responsive, proactive and always easy to deal with. They certainly kept us on our toes with their chasing - but always in a friendly and respectful way, and it was clear they were working hard to keep everything moving forward. Their persistence and dedication helped push the transaction along, and we really appreciated their efforts throughout. We wouldn't hesitate to use Cairds again in the future and would highly recommend them.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience dealing with…

I had a great experience dealing with Christian. They were friendly, professional, and kept me informed throughout the process. Communication was prompt and clear, and they were always happy to answer any questions. Thank you for making the experience smooth and straightforward.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to the Cairds team for amazing staff

Lola is incredibly kind-hearted and has been very reassuring throughout my property search. She regularly keeps me updated on new properties coming to the market and is always accommodating when I request viewings at short notice. Lola is a fantastic addition to the team, and I truly appreciate all the guidance and support she has provided along the way.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and approachable

Oscar was friendly and approachable. He went out of his way to allow us access to the property when we needed it for measuring up. He understood our needs for a social independent living scenario and did lots of research to make sure we had the right place. Thank you.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Chris was amazing

Chris was amazing. We had our house online with another local agent who didn’t give us the best experience as well as minimal viewings. He had reached out advising us to come with Cairds and within a week we had 10+ viewings and multiple offers helping us pick out the right family to live in our property. The service has been excellent all the way through and i would recommend Chris and his personal touch to any landlord who is struggling with other agents in the area.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Recommendation for Oscar Lythgoe

I would like to thank & recommend Oscar Lythgoe at Epsom.
I was a buyer, & felt Oscar handled the difficult balance of conflicting interest between buyer & seller with honesty & charm. And the main thing is - we got there!
He also had a sixth sense for calling me during the quiet/edgy period when solicitors are doing their thing, just as I was thinking "must call Oscar, find out what's going on".
And I would always hear from the solicitors within hours after he said he would "chase things up".
So it's 5 stars from me - communication, information, dedication & friendliness.
Thank you, Oscar!

May 28, 2026
Unprompted review

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