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Cake Craft Company Reviews 

1,912
•
TrustScore 4.5 out of 5

4.4

Cake Decorating Equipment Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, noting items are well-made, attractive, and exactly as described, enhancing their baking projects. The ordering process is frequently highlighted as simple and efficient, with many appreciating the wide selection and good value. Reviewers also commend the fast and reliable delivery service, often receiving their orders quickly and with clear communication throughout. However, some customers also noted issues with delivery, including parcels being lost, significantly delayed, or arriving damaged by couriers. A few other people also felt that products occasionally arrived broken, were missing from orders, or were past their best-before date.

What people talk about most

Product

Users describe positive interactions with product, frequently highlighting the great quality, variety, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising fast and prompt delivery, with... See more

Quality

People report positive experiences with quality, with many reviewers praising products as striking, sturdy,... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Service

Reviewers mention positive feedback about service, often describing it as excellent, fantastic, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good shopping experience, but the shop ran out of stock of one of the items that I purchased, even though it seemed to be available when I placed the order. Customer service was prompt to address the... See more

Rated 4 out of 5 stars

Slower than usual delivery. Package left roadside of the gate in the pouring rain. Luckily cake boards not damaged. This is usually my go to company but this delivery has put me off slightly

Company replied

Rated 5 out of 5 stars

Ordering from Cake Craft Company was so simple to do. The website is very easy to navigate. There is an extensive choice of products to select from, whichever needs you have, good quality at very affo... See more

Rated 5 out of 5 stars

Great customer service and great products sold by this company. One of the cake boxes I ordered arrived damaged (by fault of the courier, not Cake Craft Company), but they were very kind and quick to... See more

Company details

  1. Cake Decorating Equipment Shop
  2. Bakery Equipment
  3. Baking Supply Store
  4. Craft Store
  5. Hobby Store
  6. Kitchen Supply Store

Written by the company

Famously Lower Prices Cake Craft Company offers great prices on your cake decorating supplies, sugarcraft essentials & packaging. FREE delivery on orders over £45

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,912)

177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Variety of items for cake Decorating

I ordered different nozzles , piping bags, gel food colouring etc for decorating buttercream floral cupcakes. The piping nozzles pipe like a dream. All goods came within the week of ordering and i was kept informed. Will definately order again

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Single Cake boxes

I bought some cake boxes with lids and purple food colouring for a birthday party I was hosting, and I loved my order! The square cake boxes were a perfect size for guests to take a slice of cake home without having the squish or change the shape of the cake.
The design of the cake boxes were cute too!
Very affordable.
The only thing to critique is that some of the kids did not fit/click well with the boxes, so would fall off. Id have to add some tape to secure the boxes.

I will definitely be purchasing again for future parties

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Haven't used as of yet, but looks great

I have yet to try the egg moulds but going by the product it looks and feels quite decent. Definitely not flimsy or cheap tack.
I have been wanting to make my own Easter eggs for some years and it's been extremely difficult to find a good mould product, but these so far have stood out far better than the rest I have bought.
Thank you

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Damaged cake tin

Cake tin arrived dented (box was damaged in transit). Contacted customer service who immediately supplied a return label and the replacement cake tin arrived two days later. Superb customer service. Will definitely use Cake Craft again!

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great range, smooth ordering, and fast delivery

I’ve had a really positive experience with CakeCraftCompany.com. The website is straightforward and easy to navigate, which makes finding what I need quick and stress‑free. They offer a good selection of items, with plenty of choice for different projects, and the prices feel reasonably good value for money.
My order arrived quickly and the delivery was efficient, with clear communication throughout so I always knew what stage it was at. Overall, a reliable service that I’ll happily use again.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing

Absolutely Amazing. So happy with my finished cake. Waited a long time to be able to make my family's birthday cakes and now I can thanks to FROST FORM 👏🙌🏻🫶

January 3, 2026
Unprompted review
Rated 4 out of 5 stars

Good allround experience

My delivery arrived quickly and ontime with tracking updates, securely packed and in good condition.

I am pleased with my purchase which is of good quality and reasonably priced.

December 19, 2025
Unprompted review

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