Caliroots Reviews 1,026

TrustScore 3 out of 5

3.2

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Rated 2 out of 5 stars

This down rating may be for a unique scenario but it messed up a present so I wanted to share... I purchased a Polo Ralph Lauren fleece hoodie for a very good price via their website. The colour look... See more

Company replied

Rated 4 out of 5 stars

Bought a ralph lauren jacket, arrived in a week so not too bad, looks and feels amazing tbh for a great discount. Only reason its not full stars is I ordered one before thinking it was black but it tu... See more

Company replied

Rated 1 out of 5 stars

⛔️⚠️Absolutely abysmal. Ordered a polo sport vest for £170 and got sent a random jacket. Incredibly disappointed as I have been saving up for the vest for a while. Have emailed them and awaiting... See more

Company replied

Rated 1 out of 5 stars

Item took forever to arrive then received notification I had been partially refunded 3 weeks later - no explanation as to why. Had to call up and chase them, to which they said the item had been dama... See more

Company replied

Company details

  1. Shoe Store
  2. Fashion Accessories Store

Written by the company

We power international ecommerce From Shopping to Shipping


Contact info

3.2

Average

TrustScore 3 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Fast reliable service

The ease at which i was able to find my item & purchase it. Then the item was delivered in super fast time it was incredible i had it in a matter of days so thank you

November 29, 2022
Unprompted review
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Reply from Caliroots

Great to hear that you are happy with your order. Everything from the delivery, product to the price. Many thanks for your high rating, and you are always welcome back! //Anton

Rated 5 out of 5 stars

These guys are brilliant…

These guys have so many brilliant products and sizes that were not available in the UK. It blew my mind that the price for what I wanted was better and then it even arrived next day… from Sweden!

I was gutted when the boots didn’t fit but the customer service has been exceptional. The best I’ve experienced. They replied to emails swiftly (now rare even being able to chat on email with many main retailers these days).

Return postage was provided already in the box. They offered to refund the money I’d spent on shipping as well as the boots.

Wow. Very happy to take time out to write a review for these guys and will be looking to see what else I may get from them and highly recommend them. Thank you x

December 6, 2022
Unprompted review
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Reply from Caliroots

Hello Luke , I'm so glad to read you feedback, Thank you very much for sharing such an excellent experience. Sarah from Footway

Rated 5 out of 5 stars

Great service

Great service ! they do what they say they will on their website. Secure purchase, timely delivery, free returns, fast responce from customer service and timely refund. highly recommend this web site.

November 24, 2022
Unprompted review
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Reply from Caliroots

Thank you very much Fred! Thats great to hear🤩 Have a nice day and welcome back!💜 /Sara

Rated 5 out of 5 stars

Had an issue with a delivery

Had an issue with a delivery, response from the customer support team was quick, easy and very helpful. Issue was resolved. Superb customer service.

November 29, 2022
Unprompted review
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Reply from Caliroots

Thank you very much for this review! Thats lovely to hear!😍 Welcome back!💜 /Sara

Rated 5 out of 5 stars

Great selection of designers (many that…

Great selection of designers (many that you won’t find on the high street) at competitive prices.

November 20, 2022
Unprompted review
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Reply from Caliroots

Many thanks for your great review and for the 5 stars. You are always welcome back :) //Anton

Rated 5 out of 5 stars

Love my hoodie

Love my hoodie. Bought a Ralph Lauren hoodie because it was on sale and it’s perfect. Thank you!

November 18, 2022
Unprompted review
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Reply from Caliroots

Many thanks for the 5 stars, Vicky! We are super happy that you are satisfied with your order :) /Anton

Rated 5 out of 5 stars

pleasures crocs

had a hard time finding pleasures crocs until my friend reminded me of cali should have been my first port of call but you live and learn.

November 9, 2022
Unprompted review
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Reply from Caliroots

OH so glad to hear that Peter, happy to have you on bord with us thank you for sharing/ Farah from Footway

Rated 5 out of 5 stars

Oakley Holbrook- Caliroots Purchase

Ordered a pair of Oakley Holbrook Matte Sepia 24k Iridium From The Urban Jungle Collection Range 50% off order shipped UPS fair shipping cost good communication tracking number supplied picked it up from the the UPS collection point very happy with my purchase look forward to next time

October 13, 2022
Unprompted review
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Reply from Caliroots

Hi Eddie,
So glad to read about your experience. Thank you for sharing it with us 🙌 / Farah from Footwaay

Rated 5 out of 5 stars

Pretty much my go-to online store

Pretty much my go-to online store. Despite being based in Sweden and the Brexit it sh**show the delivery is super-quick via UPS straight to a drop off point. Highly recommend. Much more reliable than the UK stores like Size? or Mr Porter that are absolutely useless when something goes wrong.

October 20, 2022
Unprompted review
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Reply from Caliroots

Thank you for this review and 5 stars🤩 Welcome back!💜 /Sara

Rated 5 out of 5 stars

Nice service and items

Very quick customer service, delivery and also good prices as the quality. The items are original, will buy again soon.

October 27, 2022
Unprompted review
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Reply from Caliroots

Thank you for your lovely feedback,Erika!Great to hear that we are doing a good job! Take care,Flor/Team Footway

Rated 5 out of 5 stars

Great service

The jacket I ordered was exactly what I wanted for my son , a great price , great updates from Callie pots and delivered a few days later …. Fab 😊

October 7, 2022
Unprompted review
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Reply from Caliroots

So glad to hear that Janette, Hopefully you son is already enjoying the jacket 🤩 , thank you for sharing / Farah from Footway

Rated 3 out of 5 stars

International Shipping

I hope they ship here in the Philippines like the other European country.

October 5, 2022
Unprompted review
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Reply from Caliroots

Hello Joel!
thank you for your feedback!
Right now we only ship to European countries, maybe one day we can ship to Philippines as well. Nice to know that you found us!
Have a great day! :) -Eli

Rated 2 out of 5 stars

I was sent the wrong size of trainers…

I was sent the wrong size of trainers and had to walk far away to pick them up! UPS sent my package to a shop instead of leaving it with my building's concierge! Not friendly service!

September 28, 2022
Unprompted review
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Reply from Caliroots

Hello Oscar,
that's of course sad to hear, that you got the wrong size.
You can of course return it with our included return label, or contact us at Storesupport-GB@footway.com for help. 😊
And yes, we only offer delivery to a UPS collection point, in case you choose UPS for delivery. You can of course choose DHL Express home delivery for your next order. 😊

Have a great day and don't hesitate to contact us!
/Tobias

Rated 5 out of 5 stars

Good service

Decent price, quality product, sensible delivery.

September 28, 2022
Unprompted review
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Reply from Caliroots

Thank you for the 5 stars!🤩 /Sara

Rated 5 out of 5 stars

Great customer service!

Great customer service!

Recently purchased a pair of shoes from caliroots. Later i received a promotion code, as i signed up for e-mail subscription. I've already purchased the shoes, which i found unfortunate, as I did not initially apply any Promotion Code.

I called customer service, and asked them if I could apply my promotion code, to already purchased item.

No problem at all! I though i had to cancel my order and repurchase.

Caliroots just refunded 15% to my credit-card, which happened within minutes!

Every pair of future shoes will be purchased from Caliroots!

Fast delivery, good customer service, great experience!

September 19, 2022
Unprompted review
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Reply from Caliroots

Thank you for your great feedback!

Happy to hear all went well with your shopping experience and that you are happy with our services and products!

We will be glad to help you with your future purchases and hope you will have a great day! :) -Eli

Rated 5 out of 5 stars

Amazing customer service

Salomon simply don’t have any stock of their popular shoes, so I searched and found that Caliroots had exactly what I wanted. I bought 2 pairs of different sizes, kept the pair that fitted me best and returned the other pair. Caliroots delivered the shoes promptly, sent a free return label so I was able to return the unwanted pair at no cost, and was refunded almost immediately. Their customer service people were wonderful and the overall experience was excellent. I will definitely be checking their website first when looking for products.

September 8, 2022
Unprompted review
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Reply from Caliroots

Hello there,
So please to hear that. Thank you for sharing this with us. 🙌 Sarah from Footway

Rated 5 out of 5 stars

5 ***** service always

I have been using caliroots for many a number of years to order sneakers and clothes and apart form the brief time the caliroots website was down. I have never had an issue with orders / deliveries or returns, I always recommend the site to pals who have not heard etc.....top spot

September 6, 2022
Unprompted review
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Reply from Caliroots

Thats lovey to hear! We are glad that you are happy with everything😍 Thank you very much for this amazing review! /Sara

Rated 5 out of 5 stars

Returned item

Bought a jacket at half price, had to return it, because of size issues.

Shipping + quality of the product was excellent, and the money was returned shortly after I mailed the jacket to Caliroots.

Excellent service as always.

September 6, 2022
Unprompted review
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Reply from Caliroots

Hello Kristian ,
Very glad to hear about your experience,Thank you for the excellente feedback. Lilly from Footway

Rated 5 out of 5 stars

My first order

My first order with this company was smooth and professional. I'm please with them so far!

August 26, 2022
Unprompted review
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Reply from Caliroots

Thank you for your feedback! Best wishes,Flor //Team Footway

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