Caliroots Reviews 1,026

TrustScore 3 out of 5

3.2

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Rated 2 out of 5 stars

This down rating may be for a unique scenario but it messed up a present so I wanted to share... I purchased a Polo Ralph Lauren fleece hoodie for a very good price via their website. The colour look... See more

Company replied

Rated 4 out of 5 stars

Bought a ralph lauren jacket, arrived in a week so not too bad, looks and feels amazing tbh for a great discount. Only reason its not full stars is I ordered one before thinking it was black but it tu... See more

Company replied

Rated 1 out of 5 stars

⛔️⚠️Absolutely abysmal. Ordered a polo sport vest for £170 and got sent a random jacket. Incredibly disappointed as I have been saving up for the vest for a while. Have emailed them and awaiting... See more

Company replied

Rated 1 out of 5 stars

Item took forever to arrive then received notification I had been partially refunded 3 weeks later - no explanation as to why. Had to call up and chase them, to which they said the item had been dama... See more

Company replied

Company details

  1. Shoe Store
  2. Fashion Accessories Store

Written by the company

We power international ecommerce From Shopping to Shipping


Contact info

3.2

Average

TrustScore 3 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Delivery is crap

Very bad service. Read the reviews before order where 50% of parcels ended up at the wrong place and thought we would be lucky. We were not. It got posted 300miles from where we live and it seemed they couldn’t redirect. Ended up getting a relative to collect and will just wait for it. Bad that they haven’t sorted the issue in their website that picks shipping based on billing address not actual place you request it’s sent.

August 23, 2022
Unprompted review
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Reply from Caliroots

I am very sorry to hear :( We can redeliver the package, please contact our costumer service and we will help you in the best way we can!😊 /Sara💜

Rated 1 out of 5 stars

I am very annoyed with this company

I am very annoyed with this company. Ordered a backpack back in end of July. Didn't get the item so contacted them n was told there was some problem with posten and it got lost. So almost after 3 weeks I was refunded the money without even a simple apology. Very shameful. Never ever buying anything from them again.

August 17, 2022
Unprompted review
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Reply from Caliroots

I am very sorry about the inconvenience :( If you have any more questions, please contact our costumer support💜 /Sara

Rated 5 out of 5 stars

Good quality Japanese street wear

I bought me a shirt from the japanese brand neighborhood- cool peace! Can't tell how it feels cause I still got it in sealed bag. But in general they offer high quality peaces with heavy cotton and solid prints on it. Plus I got that shirt for a good price- happy!

August 3, 2022
Unprompted review
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Reply from Caliroots

Hey Philipp! :)

Thank you so much for your review,

Have a great day /Paula

Rated 1 out of 5 stars

Very badly managed company

This is obviously a very badly managed company who are not competent enough to ship a parcel without screwing it up. Seriously just steer clear of this company if you'd like to save your time.

August 1, 2022
Unprompted review
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Reply from Caliroots

Hi there Jo,
Sorry to hear you've had trouble with our shipping partners. Please contact our customer service for a compensation for the trouble caused.
-Jasmina

Rated 5 out of 5 stars

5 stars buy

5 stars buy, fast shipping!

July 26, 2022
Unprompted review
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Reply from Caliroots

Hi Daniel! Thank you for your feedback :) Have a great week!
-Jasmina

Rated 5 out of 5 stars

Perfect service

Ordered in the weekend, delivered on tuesday afternoon in Belgium. Can't ask for anything more.

July 26, 2022
Unprompted review
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Reply from Caliroots

Thanks for the review :)

Greetings from Sweden,
Nikolas

Rated 5 out of 5 stars

I was a bit sceptical given a lot of…

I was a bit sceptical given a lot of negative reviews on Caliroots, it has been several years since I ordered something from this site, but I was pleasantly surprised, no issues at all. My order was at my door in small town in Slovakia in several days, no issue with transportation, quality, size or anything at all, would definitely recommend.

July 22, 2022
Unprompted review
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Reply from Caliroots

Hi Richard! Thank you for your feedback :)
Have a great day!
-Jasmina

Rated 1 out of 5 stars

Awful returns

Item was too small. Very little instruction re returns so label printed and sent via UPS. Item has just been returned as invoice (4 of which are in the box) wasn’t stuck to the outside of the box. Nowhere obvious does it say one of the invoices must be stuck to the box.

July 18, 2022
Unprompted review
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Reply from Caliroots

Hi
Thank you for your feedback, please contact our customer service so we can help you with your return :) /Emma

Rated 5 out of 5 stars

Great sellers

Great sellers . Qiuck shipping and love my gabbici top !!!,

July 11, 2022
Unprompted review
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Reply from Caliroots

Hi Glenn
I'm glad to hear that you are happy with the product and shipping. Have a great summer!/ Miriam

Rated 1 out of 5 stars

STEER CLEAR!

Item was sent to an address 3 hours away from me. No customer support. I’m now £50 down.

STEER CLEAR!

July 5, 2022
Unprompted review
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Reply from Caliroots

Hi there!
You can either contact us by phone: 0800 098 8300 or email us at Storesupport-GB@footway.com and we will help you with this issue :)
-Henrika

Rated 5 out of 5 stars

Caliroots are great to deal with

Caliroots are great to deal with. Definitely I’ll be shopping here again. No probs.

June 27, 2022
Unprompted review
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Reply from Caliroots

Thank you for your feedback!🌷

Rated 5 out of 5 stars

Nike ACG Primaloft pants.

Nike ACG Primaloft pants.
1st purchase from Caliroots. Everything g went smooth, communication was good.
I'll definitely be using them again.

May 25, 2022
Unprompted review
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Reply from Caliroots

Thats great to hear! Thank you!🤩 /Sara

Rated 5 out of 5 stars

Great website with great prices

Great website to buy clothing brands like carhartt, Nike etc. Only took 2 days to get it delivered from Sweden to UK via DHL. Highly recommended!

May 12, 2022
Unprompted review
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Reply from Caliroots

🤩Very glad to hear your experience Jason. Thank you for sharing it with us.
Farah from Footway

Rated 5 out of 5 stars

perfect

perfect ! 5*****

April 29, 2022
Unprompted review
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Reply from Caliroots

Hey! :)

Thank you for your review and for 5⭐,

Have a great weekend /Paula :)

Rated 4 out of 5 stars

Poor delivery service by their courier

The item was ordered on the 7th April but didnt arrived for pick up till the 19th (Order 1300358235). It would have been ok if there was no delivery fee. But the item did came in good condition although not in a protective box considering it is an item that can easily get squashed and deformed during transport. The after sales team handled it well by refunding the shipping as goodwill gesture. They have also taken note of my feedback regarding packing collectible items. Overall I think it is a very decent site with courteous staff that responds back immediately for queries.

April 21, 2022
Unprompted review
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Reply from Caliroots

So sorry to hear that you didn't receive the parcel in good conditions. Please contact us at: Storesupport-UK@footway.com to help you better. I wish you a great day! :) -Eli

Thank you for contacting our support team :) Glad we could be of help.
-Jasmina

Rated 5 out of 5 stars

My 2nd experience

My 2nd experience, same as the first, great

April 8, 2022
Unprompted review
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Reply from Caliroots

Excellent ! Glad to hear that, Thank you for sharing. Sara from Footway

Rated 1 out of 5 stars

Didn't come to where it was supposed to

my parcel was meant to come to a local collection point but has been changed to over 2 hours away and offers no closer location, very upset

February 14, 2022
Unprompted review
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Reply from Caliroots

Hi Benjy!Sorry to hear that!Please contact us by email at storesupport-gb@footway.com with your order number and we will be happy to help you!

Rated 5 out of 5 stars

Best pair of shorts ever !

Best pair of shorts ever !
The length and colour was just what I was looking for in a pair of denim shorts and the quality, immaculate. I ordered a w34 which is my usual size and they fit perfectly.

February 3, 2022
Unprompted review
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Reply from Caliroots

We're so happy to hear that 😍
Thanks for the 5 stars.
// Sara

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