This down rating may be for a unique scenario but it messed up a present so I wanted to share... I purchased a Polo Ralph Lauren fleece hoodie for a very good price via their website. The colour look... See more
Company replied
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See what reviewers are saying
Bought a ralph lauren jacket, arrived in a week so not too bad, looks and feels amazing tbh for a great discount. Only reason its not full stars is I ordered one before thinking it was black but it tu... See more
Company replied
⛔️⚠️Absolutely abysmal. Ordered a polo sport vest for £170 and got sent a random jacket. Incredibly disappointed as I have been saving up for the vest for a while. Have emailed them and awaiting... See more
Company replied
Item took forever to arrive then received notification I had been partially refunded 3 weeks later - no explanation as to why. Had to call up and chase them, to which they said the item had been dama... See more
Company replied
Company details
Written by the company
We power international ecommerce From Shopping to Shipping
Contact info
3.2
Average
1K reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
product was normal carhartt quality
product was normal carhartt quality, very happy .. delivery cost was higher than i would normally want to pay and took a little longer than i would expect for that cost....but item was in sale so all good. info and updates were good.
February 2, 2022
Unprompted review
Reply from Caliroots
Thank you for your feedback,
And we are happy to hear you like the product!
All our best
Fabian from Caliroots
Truly excellent service
Truly excellent service. Price was 2/3 that compared with best UK prices, VERY fast delivery (ordered Sunday 22.00, delivered Tuesday 10.00), supplier paid custom and VAT charges, perfect fit, superwarm parka.
February 1, 2022
Unprompted review
Reply from Caliroots
Hey Mike! :)
Thank you so much for your honest review,
Best regards Paula :)
They sent my parcel to a UPS pickup…
They sent my parcel to a UPS pickup point even though I payed for home delivery. So awful. First and last time ever buying from them STAY AWAY!!!
January 24, 2022
Unprompted review
Reply from Caliroots
Hi Tom,
So sorry to hear that! But all of our UPS deliveries goes to UPS Access points, we only got home delivery with DHL Express. Both of theese are options on our checkout page. Please contact our customer service if you have any questions.
Best regards! / Paul, Caliroots
WOW.
WOW.
Impulse brought item Thursday 00:26
DHL Delivered item Friday 11:14 (from Sweden!)
Was expecting to wait until after the weekend, but super-fast and came with a 'Pre-Paid DHL Returns Label' if needed.
January 21, 2022
Unprompted review
Reply from Caliroots
Hi,
That's just wonderful to hear. Many thanks for the review🥰
All the best,
Sara
Shipping time not as agreed
January 20, 2022
Unprompted review
Reply from Caliroots
Hi Dannon,
I'm so sorry to hear that. If there is something we can do for you, please contact our customer service 💜
All the best,
Sara
Mr Almaz
Excellent full leather Polo Ralph Lauren
Sneakers-Low Top La White - EU 42. The size is exact. Very fast shipment.
I'm happy and recommend to buy.
January 17, 2022
Unprompted review
Reply from Caliroots
Hi,
Thank you so much for your feedback and the kind words! We are happy to have you with us :)
All our best
Fabian from Caliroots
These guys Do a very good Job
Very nice Shop. Good prices and very fast Shipping, from Sweden to Germany within 3 Days, this is perfect. The communication with these guys is perfect. Thx anytime again.
January 16, 2022
Unprompted review
Reply from Caliroots
Hi Fabian!
Thank you for your lovely feedback, it makes us very happy to hear! :)
Have a great day!
/ Emma E
Clarks originals for a great price
Clarks originals for a great price. Quick delivery to local pick up point to keep cost down. Would recommend!
January 16, 2022
Unprompted review
Reply from Caliroots
Hi Paul!
Thank you for the 5 stars and your great feedback! :)
I hope you have a wonderful day!
/ Emma E
Reply from Caliroots
Hey Jonas! :)
Thank you for your honest rewiev.
Have a great day :) /Paula
And true to word - I have been refunded £14.99- many thanks
Delivered within 24 hours (DHL £14.99) which is fine however jacket didn’t fit so had to order a size down (another £14.99) so ended up paying £30 on delivery☹️
January 14, 2022
Unprompted review
Reply from Caliroots
Hello! Of course you should not pay for the delivery charge twice! Just email us and we will help you with that😄 /Sara B
superb service
superb service. honestly, item arrived inside 36hours. flawless
January 12, 2022
Unprompted review
Reply from Caliroots
Thank you so much for your kind words,
Good to have you with us :)
Have a great day, Fabian from Caliroots
Order arrived super quick
Order arrived super quick, only after 2 days. Very happy, quick customer service response.
January 10, 2022
Unprompted review
Reply from Caliroots
Thanks for the great review Matt, glad to read this experience.
Warm greetings,
Nikolas
Reply from Caliroots
Hi Saulius! We are so happy to hear, thank you! :)
Best wishes
Jeanett
Great service,quick delivery👍
January 9, 2022
Unprompted review
Reply from Caliroots
Thanks for this review, of course it's great when it goes fast and smooth :)
Have a great day!
/Jasmin Footway
Great price and service
Ordered on boxing Day and the shoes arrived in 3 days! Great price. Great service.
January 8, 2022
Unprompted review
Reply from Caliroots
Dear Simon,
Thank you for your review of our service. We're glad to hear it. :D
Best regards
Bella
Good quality beret, rip off delivery.
Good quality beret, if slightly on the small size.
The delivery however was a complete rip off! For more than it would have cost to send in the mail my parcel was left with a newsagent half a mile away. Of course it could have been delivered to my door in the normal way - for three times the normal charge!
January 8, 2022
Unprompted review
Reply from Caliroots
Hi,
Thankyou for your feedback! We apologize for your experience around the delivery but hope the items live up to your expectations.
Have a nice day!
Derya from Footway
Levi Jackson worker denim not true to size
I Bought an xl Levi Jackson worker denim shirt.
I received an xl, but the fit was so large and basically an xxxl.
I Bought another model levi from same seller. It was an xl but fits perfectly.
So don't know why the size disparity on the same brand
January 7, 2022
Unprompted review
Reply from Caliroots
Thank you for informing us about it! Could be a mistake in manufacturing. We will look into it :)
Great service and products
January 7, 2022
Unprompted review
Reply from Caliroots
Thank you Andy,
It brings us so much joy reading your comment. Take care,
/Grace, Caliroots
Super c’était excellent !
January 6, 2022
Unprompted review
Reply from Caliroots
Comme c'est bon que tu sois heureux ! Merci: D /Sara B
Sent the item back after finally…
Sent the item back after finally getting a response from customer service only for the parcel to come back to me as delivery couldn't be made in Sweden.. I have tried and tried to contact customer service but no response in two weeks
January 5, 2022
Unprompted review
Reply from Caliroots
Hello, Sorry to hear that your return has com back to you. Contact our customer service so that we could help you with the return. Thank you / Farah
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