Caliroots Reviews 1,026

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

This down rating may be for a unique scenario but it messed up a present so I wanted to share... I purchased a Polo Ralph Lauren fleece hoodie for a very good price via their website. The colour look... See more

Company replied

Rated 4 out of 5 stars

Bought a ralph lauren jacket, arrived in a week so not too bad, looks and feels amazing tbh for a great discount. Only reason its not full stars is I ordered one before thinking it was black but it tu... See more

Company replied

Rated 1 out of 5 stars

⛔️⚠️Absolutely abysmal. Ordered a polo sport vest for £170 and got sent a random jacket. Incredibly disappointed as I have been saving up for the vest for a while. Have emailed them and awaiting... See more

Company replied

Rated 1 out of 5 stars

Item took forever to arrive then received notification I had been partially refunded 3 weeks later - no explanation as to why. Had to call up and chase them, to which they said the item had been dama... See more

Company replied

Company details

  1. Shoe Store
  2. Fashion Accessories Store

Written by the company

We power international ecommerce From Shopping to Shipping


Contact info

3.2

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Item sent to wrong UPS drop off point…

Item sent to wrong UPS drop off point from ther one I requested and I am unable to get my goods as so far away which out me paying £20 in taxi fare , and when i call the outlet they are shut even though it says they should be open. How frustrating and rubbish is this.So fed up not using them again.

December 31, 2021
Unprompted review
Caliroots logo

Reply from Caliroots

Hi Jennifer,
We are sorry to read about your poor experience with UPS. Please contact our customer service, and we will gladly help you either by sending out a new parcel with home delivery or refund your order.
Best regards
Fabian from Caliroots

Rated 5 out of 5 stars

Ordered on the Monday from UK

Ordered on the Monday from UK, it arrived on the Friday! Awesome service, really happy with my order and will order again from you guys.

December 31, 2021
Unprompted review
Caliroots logo

Reply from Caliroots

Hi,
That's great to hear. Thank you😍
Best wishes,
Sara

Rated 5 out of 5 stars

I read few bad reviewsand first time…

I read few bad reviewsand first time used Caliroots. Impeccable. Immediate confirmation of order Xmas Eve. Confirmation of shipment DHL Express Stephens day. And arrived at my home here in Ireland today. Exactly on time. Ralph Lauren Polo Hoodie, perfect fitting and half the price it is on Zalando at moment. Honestly guys you have a new loyal customer. Well done

December 29, 2021
Unprompted review
Caliroots logo

Reply from Caliroots

Dear Martin,
That's just wonderful to hear🥰 Many thanks for sharing.
Warmest regards,
Sara

Rated 5 out of 5 stars

Fast and reliable

Fast and reliable, the shipment came from Sweden to Italy in about 4 days, Just in Time for Christmas. Nice synergy with DHL.

December 28, 2021
Unprompted review
Caliroots logo

Reply from Caliroots

Hi Andrea, thank you so much for the review🥰 // Sara

Rated 5 out of 5 stars

Ordered one item but it was a little…

Ordered one item but it was a little too big. Re ordered a new size and returned the original. Label already supplied and refund was processed quickly. Both items arrived promptly with excellent tracking.

December 28, 2021
Unprompted review
Caliroots logo

Reply from Caliroots

Dear Emma, we're so glad to hear😍 Thank you for the review.
Best wishes,
Sara

Rated 5 out of 5 stars

Great service.

December 23, 2021
Unprompted review
Caliroots logo

Reply from Caliroots

Hello Ric,
Thank you so much for your feedback. Have a great christmas and a happy new year :)
Best regards / Paul, Caliroots

Rated 5 out of 5 stars

Great product

Great product. No problem with ordering or delivery.

December 22, 2021
Unprompted review
Caliroots logo

Reply from Caliroots

Hi Frances, that's just great to hear. Thank you ever so much for the review😍
Best wishes,
Sara

Rated 5 out of 5 stars

AMAZING customer service!

I used Caliroots to order Christmas presents for my boyfriend. Unfortunately, UPS lost my package. Caliroots did everything they could to help track it down, evening contacting UPS themselves to move the investigation along. Unfortunately the package was never found. Caliroots refunded me for my order. Sara from Caliroots was super kind, helpful, and attentive throughout the mildly stressful ordeal. I could not recommend their customer service more highly :) Support this store!

December 17, 2021
Unprompted review
Caliroots logo

Reply from Caliroots

Thank you so much for your kind words,
From everyone here at Caliroots a very merry Christmas and a happy new year :)

Rated 1 out of 5 stars

Free returns. Not!

To add the Returns are not free they charge postage and take it out of your refund

December 16, 2021
Unprompted review
Caliroots logo

Reply from Caliroots

Hello Kieren!That is not right! Please contact us by email at storesupport-gb@footway.com and we will be happy to help you!

Rated 2 out of 5 stars

Good products, awful delivery

Granted there's a decent selection of items but having to spend £6.99 on delivery for an order over £100 is ridiculous - plus it's delivered to some local shop and not your house, and it's now been delayed.

Certainly won't be shopping here again if I can find what I want elsewhere, unless a reasonable delivery service is provided - ideally free, and at least to the door. And no, I won't ever pay upwards of £10 for 1-3 day priority shipping!

December 2, 2021
Unprompted review
Caliroots logo

Reply from Caliroots

Thank you for the feedback!

We always learn from the best: our customers. We're truly sorry that your experience with the delivery was bad. Hopefully we'll see more order from you in the future

/Grace Caliroots

Rated 5 out of 5 stars

Ordered a mans Ralph Lauren jacket…

Ordered a mans Ralph Lauren jacket which is a different colour to a one i previously bought in UK. Item arrived within 24hrs and was identical in every aspect to the one i already owned (apart from colour). Inside delivery box was an addressed return label just in case. Very simple and easy transaction and the clothing is the real deal.

December 1, 2021
Unprompted review
Caliroots logo

Reply from Caliroots

Simple, Super and Stylish - you name it ;)

Thank you for the comment, you get 5 out of 5 stars for being a wonderful customer!

/Grace Caliroots

Rated 1 out of 5 stars

I clearly requested a return of the…

I clearly requested a return of the product.
You do not provide customer service.

October 26, 2021
Unprompted review
Caliroots logo

Reply from Caliroots

Hi there, Sorry to hear about your experience! did you contact our customer service to get further help with your request ? we will be happy to help you. Hope hearing frfom you soon / Lilia🙏

Rated 5 out of 5 stars

5 stars !!

Okay so far , ordered my clothes online , was very happy with the price !! And couldn’t find these items else where !!

The delivery was cheap considering it came from abroad ! And my items had arrived in like 1.5 days .. oh and there was a 10% discount !! So thank you !

October 15, 2021
Unprompted review
Caliroots logo

Reply from Caliroots

Thank you James for your feedback.
Have a good day :)

Rated 4 out of 5 stars

pretty good

i'm satisfied

October 2, 2021
Unprompted review
Caliroots logo

Reply from Caliroots

Thank you so much for your feedback! Have a great day :)
/Daniel, Caliroots

Rated 2 out of 5 stars

too expensive to return goods

A lot of good brands, the navigation and search functions are clunky but initially I was impressed. They were quick to reply when I had a query too. The reason for such a low is score is that they charge £15 for delivery - which you don't get back when your clothing doesn't fit as described.
Not nearly enough detail on size and fit for you to be losing that kind of money every time something isn't right.

September 24, 2021
Unprompted review
Caliroots logo

Reply from Caliroots

Hello Ross, Very sorry to read you. Just contact our costumer service and we will be happy to help you further . Thank you for the feedback / Farah

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look