Caliroots Reviews 1,026

TrustScore 3 out of 5

3.2

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Rated 2 out of 5 stars

This down rating may be for a unique scenario but it messed up a present so I wanted to share... I purchased a Polo Ralph Lauren fleece hoodie for a very good price via their website. The colour look... See more

Company replied

Rated 4 out of 5 stars

Bought a ralph lauren jacket, arrived in a week so not too bad, looks and feels amazing tbh for a great discount. Only reason its not full stars is I ordered one before thinking it was black but it tu... See more

Company replied

Rated 1 out of 5 stars

⛔️⚠️Absolutely abysmal. Ordered a polo sport vest for £170 and got sent a random jacket. Incredibly disappointed as I have been saving up for the vest for a while. Have emailed them and awaiting... See more

Company replied

Rated 1 out of 5 stars

Item took forever to arrive then received notification I had been partially refunded 3 weeks later - no explanation as to why. Had to call up and chase them, to which they said the item had been dama... See more

Company replied

Company details

  1. Shoe Store
  2. Fashion Accessories Store

Written by the company

We power international ecommerce From Shopping to Shipping


Contact info

3.2

Average

TrustScore 3 out of 5

1K reviews

5-star
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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Caliroots was my go-to website for…

Caliroots was my go-to website for streetwear, but after Footway the website is just awful. Please Footway, fix the website so we can be friends again. It's not rocket science.

September 18, 2021
Unprompted review
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Reply from Caliroots

Hi, thank you for your feedback. I will take your feedback further and hope to see you in the future :)
Wish you a wonderful sunday.
Zara, Footway

Rated 5 out of 5 stars

In 24 hours I had my jacket in…

In 24 hours I had my jacket in Portugal. Very good price! I highly recommend

September 9, 2021
Unprompted review
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Reply from Caliroots


Hello Reis!Happy to hear that! Thanks for your feedback! //Flor

Rated 2 out of 5 stars

Sorry guys but Footway ruined one for…

Sorry guys but Footway ruined one of the best sneaker shops in Europe. I’m living in Greece, I got 3 shoes from Cali and now I can’t even order because they don’t shipping here. Embarrassing

August 28, 2021
Unprompted review
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Reply from Caliroots

Hey!
Thanks for your feedback, we ship to many countries but unfortunately not to Greece right now :( But we hope we can send there soon! Regards Emma

Rated 5 out of 5 stars

Quick delivery and no problem with…

Quick delivery and no problem with returning en refund. The product wasn't the right color and right fit so I had to return in. After two days I received an email my money was returned (without the shipping costs).

August 18, 2021
Unprompted review
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Reply from Caliroots

Hello Laurens!Happy to hear that! Thanks for your feedback! //Flor

Rated 5 out of 5 stars

Helpful

Helpful, and efficient, definitely use them again.

July 14, 2021
Unprompted review
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Reply from Caliroots

Thanks for your kind words :)

Rated 2 out of 5 stars

new website is just impossible to use

new website is just impossible to use.
i'm only giving it 2 stars instead of 1 because i used to shop there a lot and never had any serious problems, prices were also really good sometimes.
now it's impossible to navigate and i don't even really want to visit it.
all those reviews regarding their new design should be telling them something but it seems like they don't really like money that much and don't mind losing a bunch of potential clients. well, best of luck to them

July 2, 2021
Unprompted review
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Reply from Caliroots

Hi Michael!

Thanks for your feedback! We are working on the website and sometimes it does not turn out as we wish. Your opinion is really important to us! I hope you can give us another chans in the future!

Rated 1 out of 5 stars

Such a shame

Footway ruined caliroots.

June 26, 2021
Unprompted review
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Reply from Caliroots

Hey! How sad that you feel like this :( We hope you give us another chance later! We wish you a nice summer! Regards Emma

Rated 3 out of 5 stars

The new website makes me wonder if I…

The new website makes me wonder if I can trust the authenticity of the product. I don’t know if I bought the real brand or fake

June 19, 2021
Unprompted review
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Reply from Caliroots

Hi there!
I'm sorry you feel that way.
I can assure you that all our products are 100% genuine :)

Best regards, Julia from Footway

Rated 2 out of 5 stars

Clumsy website and paying

The website is very hard to use and every interface feels clumsy. Sadly the website is much harder to use than before the new website interfaces. Also paying feels very sketchy and even though I chose the free delivery option, after paying it said that I was billed 2.90 euros for delivery. Very clumsy website overall.

June 17, 2021
Unprompted review
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Reply from Caliroots

Thanks for your feedback! We will work to make it better! Your opinion is important for us!

Rated 1 out of 5 stars

It was one of my favourite shop

It was one of my favourite shop. I shopped from Caliroots since 2008, and it had a really good daily news letters, and very good user experience. But since the "update" (rather downgrade) I don't want to buy anything from here. Sorry guys, but this was the most incomprehensible and worst step what yo could do.

May 2, 2021
Unprompted review
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Reply from Caliroots

Hello Adam!Sorry to hear that! Thanks for your feedback,it's important for us to know what you think about our webpage!We will try to make it better //Flor

Rated 1 out of 5 stars

Yes now the webpage is so bad.

Yes now the webpage is so bad.
Why change it and make it worst.
I am telling you are losing sales on this one.

April 22, 2021
Unprompted review
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Reply from Caliroots

Hi Eric,
So sorry to hear that! We know that the site isn't optimized right now, but we are working on it. Have a nice day!

Rated 1 out of 5 stars

I bought my last 5 or 6 sneakers from…

I bought my last 5 or 6 sneakers from this site. But since it change, the user experience is very bad.
I cannot comprehend why they broke it.
Usability 1 out of 5.
User experience 1 out of 5.
No english also.
I don't recommend it!

April 16, 2021
Unprompted review
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Reply from Caliroots

Hi there!
I'm so sorry to hear that you feel that way :/
Please contact our customer service and we will see what we can do to help you to have a better experience next time!
If you contact us on myfriends@footway.co.uk we'll answer you in English :)
Zara, Footway

Rated 1 out of 5 stars

One of the best sites before sold out…

One of the best sites before sold out to footway. Now you cant find anything from there, product names are wrong, "brands" button is gone, filters are difficult to use and most of time they are not working. Me and many my friends who used to spend big in CR will put our money to elsewhere. There is not a single one positive thing in that new site. Only horrible not working layout what is impossible to explore...but thats what you deserve when you sell out. Not gonna miss you.

April 7, 2021
Unprompted review
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Reply from Caliroots

Hey! Thank you for writing to us. How sad that you feel so for the new website. We hope you will give us another chance later and then like the page better :) Have a great day! /Emma

Rated 5 out of 5 stars

Cali roots on western has great flower…

Cali roots on western has great flower and awesome deals! seth and lilly were awesome help and very insightful and had great customer service cali roots fire tree!

December 28, 2020
Unprompted review
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Reply from Caliroots

Hello Kyle!Happy to hear that! Thanks for your feedback! //Flor

Rated 1 out of 5 stars

I do not recommend ordering from this…

I do not recommend ordering from this company . Their customer service lacks professional approach & their return policy is a real pain ... they make you do it at your own expense .

Do yourself a favor and shop elsewhere!

September 7, 2020
Unprompted review

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