camping-online Ltd Reviews 

1,275
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers had a great experience with this company. Customers frequently mention that the online ordering process is remarkably smooth and simple, products arrive exceptionally fast, and prices remain very competitive compared to other sellers. Consumers are consistently pleased with the exceptionally high quality of the items received and the prompt communication provided throughout the entire purchase journey. However, some people mentioned encountering frustrating issues such as missing parts inside the shipping package or incorrect items being delivered. Others noted occasional delivery delays caused by external courier services or experienced difficulties when trying to process a return for unsuitable goods.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting items are fantastic, well made, and exactly... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Clients share positive opinions on order, frequently highlighting the easy online process and fast delivery... See more

Service

Customers consistently note positive experiences with service, highlighting quick responses, friendly staff,... See more

Price

Users describe positive satisfaction with price, highlighting competitive rates and great value across a wide... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication was initially a little poor, no response to email and no answer to telephone. However, eventually got through and was updated. Received a call back the following day to confirm part was... See more

Rated 5 out of 5 stars

Excellent Company. Great prices on a wide range of products. When we had an issue with something we ordered (no one’s fault), Customer Service was exemplary! They dealt with the problem quickly & effi... See more

Rated 5 out of 5 stars

Fantastic price, and super fast delivery - truly.... We ordered the Griddle Hot Plate BBQ on a Wednesday lunchtime, and it was delivered (on a pallet) the following morning !! Before 9am :-) Outst... See more

Rated 5 out of 5 stars

I specifically wanted to buy a Quest Ragley Pro Relax chair and did a google search. camping-online were a competitive price. Placed my order on Wednesday 27th May, quick confirmation of order and... See more


Company details

  1. Camping Store

Information provided by various external sources

Buy Quality Camping Equipment to Make Your Caravan Holiday a Success The best way to ensure your camping or caravan holiday is a success is to make sure you buy high quality camping and caravan equipment during your preparations. Camping Online specialise in supplying such equipment at the lowest possible prices. We carry a wide range of stock to help you get all your needs from one source. Equipment in stock range from basic essentials such as Sleeping Bags, Tents, Rucksacks, Airbeds, Caravan Awnings, Stoves, Igloo Coolers,Trestle Tables, Popup Gazebos, Groundsheets, Campingaz, Sunngas, Pansets, Lanterns to Portable Toilets. Branded Camping Accessories Though we specialise in selling camping and caravan accessories at low cost, we will not compromise on quality. We stock equipment and accessories from some of the best known brand names in the industry including brands like Gelert, Coleman, Campingaz, Highlander, Igloo, Pyramid, Bubbakegs, Sunncamp, Sunngas Thetford. We help your money go further by delivering orders over £150 free of charge.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(1,275)

104 reviews in the last 12 months

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Rated 1 out of 5 stars

First time camping with my new sun camp…

First time camping with my new sun camp single beds first night leg snaps on my 14 year old son do not buy these beds
After the reply from online camping Kevin I’m surprised everything hasn’t been returned his attitude stinks
You didn’t just ask me to return the item if you look back in your comments it clearly accuses me of not locking the legs in that’s what has caused the legs to snap but on the day of purchase I bought 3 camp beds and a mattress the mattress is brilliant but 2 of the 3 beds have snapped legs and you had a go at me for bad comments when clearly I was just warning other people to be careful of this when purchasing and as for a bad attitude well
Not only are you saying I didn’t put the beds up right you are verbally abusing my 14 your old son who is about 8 stone wet through ok we will leave it at that I have screen shots of all this I will now send to trading standards

May 9, 2025
camping-online Ltd logo

Reply from camping-online Ltd

instead of a bad feedback why didnt you conmtact us and return the faulty camp bed i suspect this wasnt locked in correctly for that to happen
kevin
i asked you to return the camp bed thats all its your attitude thats wrong here

these are very strong campbeds never in all the years of selling these camp beds have i had anyone complain and damaged one so must be your kids are to heavy and exceeded the weight limit of 20 stone

Rated 5 out of 5 stars

Positive experience.

Easy to use website. Price very competitive and no extra shipping costs which meant that, for the item I ordered, it was less than other retailers were offering it for.
I contacted the seller on the day I ordered it, which was a Sunday, to ask how long before I got it, he replied it would be posted Monday therefore should receive it Tuesday. At 10.30am on Tuesday it was delivered. Very well done.
I would use Camping Online again especially as I checked with Companies House that they were a bona-fide company.

May 9, 2025
Rated 5 out of 5 stars

Ordered the grill over the bank hol.

Ordered the grill over the bank hol, knowing it was a bank hol I didn't expect it to arrive till at least Friday 9th, but got a great surprise when it was delivered Wednesday 7th at midday, that to me is great service thank you.

May 2, 2025
Rated 5 out of 5 stars

Good service,competitive…

Good service,competitive price,delivered on time using strong packaging. Communication was brilliant. Not used the product as yet so cannot comment on the actual product

April 27, 2025
Rated 1 out of 5 stars
camping-online Ltd logo

Reply from camping-online Ltd

you ordered the universal upright poles we sent the universal upright poles the starcamp , kampa, sunncamp versions we all sell are exactly the same just different package there is no difference in the poles as all supplied by the same factory in china if not happy then simply return but we sent exactly as you requested

also were was i rude in my reply to you i simply awnsered your question

Rated 1 out of 5 stars

Extra awning pole not fit for purpose …

Be aware people if you have a problem the customer service is awful and very rude .

The response from supplier below has no context.

They originally said to return the item to which i asked for return label which didn't happen , they then said would send again but didn't happen, delay tactic i think as only have a period of time to resolve, when i contacted a third time this is the type of response i have been receiving but at no point have they contacted me or discussed the issues with me to anticipate issue, Not sure if this is a standard letter/response, that in itself would suggest they have a bigger issue with the poles to create a standard letter or just a response from somebody with not much empathy or customer response skills .

As above be worned before ordering

April 20, 2025
Unprompted review
camping-online Ltd logo

Reply from camping-online Ltd

aluminium pole kit used in high winds and bent a pole this is not a manufacturers defect but customer misuse and not secured correctly all tent poles are not covered by any manufacturer for storm damage also this person extremly rude

Rated 1 out of 5 stars

Purchased 16AMP connector from this…

Purchased 16AMP connector from this company. Have fitted loads of these over the years but never seen such poor connectors. Had to buy a decent one from a decent company only a few quid more. So save your money and go elsewhere.

April 16, 2025
Unprompted review
camping-online Ltd logo

Reply from camping-online Ltd

this is the most popular 16amp plug for caravanners from pennine leisure we dont manufacture like all other sellers we buy and sell you opened a return through ebay and was refunded after we noticed this was tampered with and never left us in that condition so blame yourself not us

Rated 1 out of 5 stars

Avoid this company like the plague

Received our “new” porch awning covered in mud showing it had clearly been used previously (perhaps a returned item) purchased via Amazon. Obviously company claiming this is not true and making me out to be a liar. Was going to return it to camping-online Ltd for refund but have seen a previous negative review saying they were not refunded although returned a faulty item. Will have to cut my losses as don’t want to be £250 out of pocket but would not recommend this company to anyone!

April 4, 2025
Unprompted review

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