Wayne Anderson our engineer has been amazing spent time helping us get set up nothing was too much trouble , he was very polite made sure everything was working including our phones, he left everythi... See more
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Engineer just called. Replaced router up and running within 10 minutes. Really polite very professional. Thanks . Really appreciate help with this issue. Great service.
Company replied
We.purchased a used static and was given Camping Connect details as the precious owner highly rated them, the static van is in a poor signal area so could not use our mobiles etc, once connected whic... See more
Company replied
Adam who installed our Internet in our caravan was polite and respectful through out. Adam phoned us to say he was 15 minutes away. He arrived introduced him self and explained every thing that he was... See more
Company replied
Company details
Written by the company
With over 550 sites in the UK, Camping Connect is a premier WiFi provider, offering integrated solutions such as guest WiFi, broadband and Smart Park services for the leisure industry. We deliver superfast, reliable, and secure WiFi systems tailored to the unique needs of the leisure industry, including caravan parks, holiday parks, resorts, touring, glamping and camping parks. No matter how big, small or remote your park is - we have a WiFi solution for you! We have a commitment to customer satisfaction, providing 24/7 cloud-based monitoring, family-friendly content filters, and a dedicated 24/7 support team. Camping Connect ensures that guests and holiday home-owners can enjoy a seamless online experience while park owners enjoy peace of mind.
Contact info
Unit A, Kestrel Way, Garngoch Industrial Estate, Penllergaer, SA4 9WN, Swansea, United Kingdom
- 01792277230
- help@campingconnect.co.uk
- www.campingconnect.co.uk
4.7
Excellent
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very good service from start to finish
Communication mostly good, only one chase up need on installation date re time of arrival.
When Wayne arrived, he was so polite, helpful, tidy and although he had an extremely busy day, he still took the time to answer my questions and explain set up etc.
Happy with quality of internet service up to date.
July 21, 2025
Unprompted review
Reply from Camping Connect
Hi Elizabeth,
Thank you for the kind words about Wayne! I will make him aware of you review.
Many thanks,
Camping Connect
Great fitter and arrived on time
After a confusing start - communication issues with our site and caravan owners, the installation was done professionally and with a friendly manner.
Very apologetic about the first attempt but this really wasn't necessary.
July 14, 2025
Unprompted review
Reply from Camping Connect
Thank you for your honest and thoughtful review. We’re really pleased to hear that the installation was carried out professionally and with a friendly approach, despite the initial communication hiccups.
We truly appreciate your patience during the early stages and are glad everything was resolved to your satisfaction. Your understanding means a lot, and we’re happy we could get everything up and running smoothly in the end.
If there’s anything else you need or any questions going forward, we’re always here to help.
The Camping Connect Team
Had internet installed this morning…
Had internet installed this morning early days yet regards equipment, signal etc but as far as installation goes : first class 👍Wayne was neat tidy and so helpful with how things went ,patient and polite in helping us through setting up the system he’s a credit to the company and wouldn’t hesitate to recommend him to anyone. Thanks Camping connect and Wayne in particular S&C Fountain. Skegness
July 15, 2025
Unprompted review
Reply from Camping Connect
Thank you so much for taking the time to leave such a thoughtful review! We're delighted to hear that the installation went smoothly and that you had a great experience with Wayne. He truly takes pride in his work, and it's fantastic to know his professionalism, patience, and helpfulness made a positive impression.
We’ll be sure to pass on your kind words to Wayne—he’ll be thrilled to hear them!
If you need anything as you continue to use the service, don’t hesitate to get in touch.
Thanks again for choosing Camping Connect, and enjoy your new connection in Skegness!
The Camping Connect Team
Wow just amazing customer service…
Wow just amazing customer service nothing was to much trouble no mess left.Wayne was an absolute diamond would 110% recommend this company and will be passing details on to anyone I know that needs this thanks again 🙂
July 8, 2025
Unprompted review
Reply from Camping Connect
Thank you so much for the fantastic review! We're really glad to hear you were happy with the service and that Wayne took great care of everything for you. We always aim to leave things spotless and hassle-free, so it's great to know that came across. Your recommendation means a lot to us—thanks again for your support!
Had WiFi fitted today
Had WiFi fitted today
Wayne was fantastic he explained everything nothing was to much trouble
He gave respect to property very polite man
He even helped me set my devices up
July 7, 2025
Unprompted review
Reply from Camping Connect
Thank you so much for your lovely review! We're really pleased to hear that Wayne provided such great service and took the time to explain everything clearly. It's important to us that every customer feels supported, so we're glad he was able to help get your devices set up too. We’ll be sure to pass on your kind words to him—thanks again for choosing us!
Happy customer
Second time we have used Camping Connect, this time we had a small problem which, when we phoned support, Yeshan was lovely, he was patient and solved my problem, a big thank you to him Jenny Jones
June 11, 2025
Unprompted review
Reply from Camping Connect
Hi Jennifer,
Thank you for the 5-star review and for the kind words about Yeshan, I will inform him of your review.
Many thanks,
Camping Connect
Poor service
Poor service, no connection. Charged me twice for the internet and still can’t access the internet.
Customer service don’t answer their phone so a complete waste of time and money
June 21, 2025
Unprompted review
Reply from Camping Connect
Hi Steven,
Sorry to hear that you had a poor experience with the service.
I can see that you did speak with a member of the support team yesterday and I tried to call you back yesterday to troubleshoot your issue but there was no answer.
I have sent you a text after I couldn't reach you, therefore let us know via that text when you free for a callback and we will give you a call.
Many thanks,
Camping Connect
Kyle engineer …
Kyle our engineer today has been very helpful extremely professional nothing too much trouble, very happy with the service
June 17, 2025
Unprompted review
Reply from Camping Connect
Hi there,
Thank you for the 5-star review and for the kinds words about Kyle. I will let him of your review.
Many thanks,
Camping Connect
Very polite, helpful proffessional engineerer
Wayne Anderson our engineer has been amazing spent time helping us get set up nothing was too much trouble , he was very polite made sure everything was working including our phones, he left everything clean tidy even took his shoes off before entering our premises , he deserves a pay rise!!! Would give 10+ stars if I could ....Helen
June 12, 2025
Unprompted review
Reply from Camping Connect
Hi Helen,
Thank you for leaving the 5-star review and the kind words about Wayne. I will inform him of your review.
Many thanks,
Camping Connect
Good when it works but do not rely on…
Good when it works but do not rely on it.
No out of hours help service to sort WiFi/router problems out makes it a very poor service unless you are living in your pitch full time.
June 5, 2025
Unprompted review
Reply from Camping Connect
Hi Gordon,
Our support team are available 7 days a week, 8 am to 8 pm, if you have an issue with the service.
I can see that since you left this review, you have contacted our support team, and we have advised you on the next steps.
Many thanks,
Camping Connect
Paid for top package and it’s not fit…
Paid for top package and it’s not fit for purpose. Try and watch a catchup on ITVX etc and signal continuously dropping that’s if you can get a signal in first place. I won’t be paying £34 a month much longer at this rate
June 1, 2025
Unprompted review
Reply from Camping Connect
Hi Paul,
I am sorry to hear that you are having issues with the service.
I can see that after you left this review, our support team investigated your reported issue, got in contact with you and advised you on the next steps.
If you are still having issues, please contact our support team.
Many thanks,
Camping Connect
At Hendra Newquay Touring area and don’t bother it’s useless
Trying to use this at Hendra in Newquay on the Touring area. It’s utterly useless, full signal one minute, then disconnects and eventually reconnects sometimes or need to manually disconnect /reconnect. This is on 3 different devices. Also locking to MAC address is useless these days as most devices will rotate random addresses. Will try and find an alternate for our next visit as this is next to useless but somehow you have full 4g max bars on all the borders just outside of the holiday park which drops to 1 or 0 bars as soon as you come onsite, it’s almost as if they have 4g signal blockers in place to ensure you have to pay for WiFi.
May 27, 2025
Unprompted review
Reply from Camping Connect
Hi Mike,
I am sorry to hear that you had issues with the service at Hendra Holiday Park. I can see that shortly after you left this review, you contacted our support team, and the next day, you confirmed that the issue was resolved.
We do not implement any kind of "4G blockers" on any of our sites, which we provide WiFi to.
If you were still having a problem, please contact our support team.
Many thanks,
Camping Connect
Arrived to connect at time wkaren e were…
Arrived to connect at time we were given.Very friendly and efficient no mess very pleased
May 26, 2025
Unprompted review
Reply from Camping Connect
Hi Karen,
Thank you for the 5-star review!
Many thanks,
Camping Connect
No internet in our holiday home.
We arrived at our holiday home to find the internet not working I contacted the site manager who arranged for someone to inspect the problem, Adam from Camping Connect who was working on site came to our lodge and solved the issue he was very polite and informative and went out of his way to solve the problem.
May 21, 2025
Unprompted review
Reply from Camping Connect
Hi Tony,
Thank you for the kind words about Adam! I will be sure to pass your comment over to him.
Many thanks,
Camping Connect
I could never get a good WiFi…
I could never get a good WiFi connection at my caravan which was very frustrating and deterred from my holiday home experience. After having camping connect installed I now have full coverage, it’s as good as my home internet 😊. Installation and instructions are so easy, it’s all been an excellent experience
May 17, 2025
Unprompted review
Reply from Camping Connect
Hi Pev,
Thank you for the positive comments about the service and for leaving us a 5-star review!
Many thanks,
Camping Connect
Reply from Camping Connect
Hi Andy,
Thanks for the 5-star review!
Many thanks,
Camping Connect
Adam was a very helpful technician very…
Adam was a very helpful technician very pleased with the service I received today thank you very much
May 15, 2025
Unprompted review
Reply from Camping Connect
Hi Faulkner,
Thank you for leaving us the 5-star review and for the positive comments about Adam. I will make him aware of your review.
Many thanks,
Camping Connect
Internet connection
Excellent service good clean work, treated the van as if his own. Mark Greenhall very professional
Thanks
May 15, 2025
Unprompted review
Reply from Camping Connect
Hi there,
Thank you for the positive comment about Mark G. I will pass your comment over to him.
Many thanks,
Camping Connect
Engineer was polite
Engineer was polite . Informative and helpful a very professional attitude
May 14, 2025
Unprompted review
Reply from Camping Connect
Hi Les,
Thank you for the kind words and for leaving us a 5-star review!
Many thanks,
Camping Connect
Adam was brilliant he went through all…
Adam was brilliant he went through all with us to make sure that we understood properly thank you Adam
May 2, 2025
Unprompted review
Reply from Camping Connect
Hi Paul,
Thank you for the 5-star review and positive comments about Adam. I will make him aware of your review.
Many thanks,
Camping Connect
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