Camping Connect Reviews 

199
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Steve the Camping Connect Engineer installed WiFi to our static caravan, he was very polite and friendly and worked very efficiently. He also had to add another Access Point to our site, making adjus... See more

Rated 5 out of 5 stars

Wayne Anderson our engineer has been amazing spent time helping us get set up nothing was too much trouble , he was very polite made sure everything was working including our phones, he left everythi... See more

Company replied

Rated 5 out of 5 stars

We.purchased a used static and was given Camping Connect details as the precious owner highly rated them, the static van is in a poor signal area so could not use our mobiles etc, once connected whic... See more

Company replied

Rated 5 out of 5 stars

Adam who installed our Internet in our caravan was polite and respectful through out. Adam phoned us to say he was 15 minutes away. He arrived introduced him self and explained every thing that he was... See more

Company replied

Company details

  1. Internet Service Provider

Written by the company

With over 550 sites in the UK, Camping Connect is a premier WiFi provider, offering integrated solutions such as guest WiFi, broadband and Smart Park services for the leisure industry. We deliver superfast, reliable, and secure WiFi systems tailored to the unique needs of the leisure industry, including caravan parks, holiday parks, resorts, touring, glamping and camping parks. No matter how big, small or remote your park is - we have a WiFi solution for you! We have a commitment to customer satisfaction, providing 24/7 cloud-based monitoring, family-friendly content filters, and a dedicated 24/7 support team. Camping Connect ensures that guests and holiday home-owners can enjoy a seamless online experience while park owners enjoy peace of mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

199 reviews

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4.7

All reviews

(199)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Adam was brilliant he went through all…

Adam was brilliant he went through all with us to make sure that we understood properly thank you Adam

May 2, 2025
Unprompted review
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Reply from Camping Connect

Hi Paul,

Thank you for the 5-star review and positive comments about Adam. I will make him aware of your review.

Many thanks,
Camping Connect

Rated 1 out of 5 stars

Absolutely shocking attitude

Absolutely shocking attitude. We were met with aggressive language by the Managing Director Rhodri who threatened to pull our internet off instantly just because we had the cheek to state that our service wasn't working.

We found that as long as we didn't complain, they were fine. As soon as we dared to complaint Rhodri was a different person altogether. Almost like chalk and cheese.

Wished we had recorded the telephone conversation as it clearly doesn't paint him in a positive light.

May 1, 2025
Unprompted review
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Reply from Camping Connect

Hi Mr Gurn,

We’re sorry to hear this feedback, though we do not recognise the version of events described.

We take all service concerns seriously and always aim to resolve them quickly and professionally. Our team operates with courtesy and fairness, including in challenging situations, and we keep full records of all communications and service activity.

If the reviewer would like to confirm the specific complaint or if a response is pending, please do get in touch via our normal channels support@campingconnect.co.uk — we’d be happy to revisit the details and ensure they’re properly addressed.

Many thanks,
Camping Connect

Rated 5 out of 5 stars

Stephen fitted my caravan WiFi…

Stephen fitted my caravan WiFi yesterday in atrocious weather. A very considerate engineer and extremely professional. He is an attribute to camping connect. Thank you for everything.

April 15, 2025
Unprompted review
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Reply from Camping Connect

Hi Andrew,
Thank you for the kind words about Stephen and for the 5-star review!
I will be sure to let Stephen know.
Many thanks,
Camping Connect

Rated 5 out of 5 stars

Great Job!

James fitted our wi fi in our caravan this morning. He is such a considerate fitter asking us where we would like the router sited and black or white cable.
No long wires looks extremely neat both inside and out.
Offered to set up our TV which was very helpful.
He actually fitted our wi fi in our previous caravan so it was nice to catch up with him once again.
So a big thank you to James, cracking job!

April 11, 2025
Unprompted review
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Reply from Camping Connect

Hi Steve,

Thank you for the 5-star review! We will pass your positive comments over to James.

Many thanks,
Camping Connect

Rated 5 out of 5 stars

Fantastic service!!!

Adam who installed our Internet in our caravan was polite and respectful through out. Adam phoned us to say he was 15 minutes away. He arrived introduced him self and explained every thing that he was doing. Nothing was to much trouble and he was happy to answer any questions. Would highly recommend Camping Connect.

April 4, 2025
Unprompted review
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Reply from Camping Connect

Hi Danny,

Thank you for the positive comments, and we will inform Adam of your 5-star review.

Many thanks,
Camping Connect

Rated 5 out of 5 stars

Well I had a call from the man who was…

Well I had a call from the man who was coming to fit the WiFi saying he would be with us in 5 mins and he was
He was very pleasant left my curtains and tie backs just as they were when he came in went through it with my husband and i helped us connect our phones as we getting on a bit and not very savvy thank u again

April 3, 2025
Unprompted review
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Reply from Camping Connect

Hi Mr Moody,

Thank you for leaving us the 5-star review!

Many thanks,
Camping Connect

Rated 5 out of 5 stars

Many thanks Mark

Hi had a visit for my wifi fitting by Mark so helpful chatty and friendly im extremely pleased with the fitting and service provided by Mark top job many thanks 😊

April 2, 2025
Unprompted review
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Reply from Camping Connect

Hi Simon,

Thank you for the glowing 5-star review! We will let Mark know about your positive comment.

Many thanks,
Camping Connect

Rated 5 out of 5 stars

Very nice young man Adam came to fit…

Very nice young man Adam came to fit broadband didn't take long but did a great job it works as good as home internet
Definitely recommend good value for money

March 27, 2025
Unprompted review
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Reply from Camping Connect

Hi Donna,

Thank you for the 5-star review and for the kind words said about Adam. We will let him know.

Many thanks,
Camping Connect

Rated 5 out of 5 stars

I would like to thank Mark Greenall

I would like to thank Mark Greenall, Adam and the rest of the installation team for all their hard work over the past few weeks. I hope our customers enjoy the new WiFi

March 17, 2025
Unprompted review
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Reply from Camping Connect

Thanks so much for the kind words! Mark, Adam, and the whole installation team really appreciate the shout-out. It’s been a pleasure working on this, and we’re excited to hear you’re happy with how everything turned out. Hope your customers enjoy the new WiFi! Let us know if you need anything.

Rated 5 out of 5 stars

First impressions from a new customer

We are a new install today…
From initial contact to installation communication was excellent. Your installation engineer on site was excellent, courteous and carried out a very tidy install, I wish all skilled staff were as good
Fist impressions are, a very neat router, very easy connection of multiply devices, phone, tablet, tv, speaker. All working well. I’ll follow up when all the family are connected and multiply devices streaming.
Well done Camping Connect.

March 20, 2025
Unprompted review
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Reply from Camping Connect

We’re thrilled to hear that the communication from start to finish was smooth and that our installation engineer made a great impression with his professionalism and tidy work. It’s great to know that everything is up and running well with your devices. We’re looking forward to hearing how things go once all your family members are connected and streaming. Thanks again for choosing Camping Connect, and don’t hesitate to reach out if you need anything!

Rated 5 out of 5 stars

In Van WiFi installation

James came to install my in van WiFi. He was polite, professional & completed the job, tested the WiFi & everything is perfect. Can't thank him enough, we have an excellent signal in all rooms.

March 18, 2025
Unprompted review
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Reply from Camping Connect

We’re so glad to hear that James provided great service and that the WiFi is working perfectly throughout your van. It's wonderful to know you’re enjoying a strong signal in all rooms. We’ll be sure to pass along your thanks to James. If you need anything else, don’t hesitate to reach out!

Rated 5 out of 5 stars

Daniel was supporting and got the issue sorted straight away.

I was down at the Charity Caravan in Skegness as I was setting everything up for the new season and the WIFI would not connect, Daniel contacted me by phone after I sent an email and he talked me through how to connect all the leads back up and he was very supportive and it worked which means the children and families visiting will be able to connect to the Internet which is very important as some children are in a routine and need computer tablets. Thank you for the support.

March 17, 2025
Unprompted review
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Reply from Camping Connect

We’re really glad to hear that Daniel was able to help you get everything set up and that the WiFi is now working perfectly. It’s great to know that the children and families will be able to stay connected, especially when it’s so important for their routines. We truly appreciate you taking the time to share your experience, and we’re always here to offer support whenever you need it. Thanks again!

Rated 5 out of 5 stars

Excellent Service

Adam rang a few minutes before his arrival as a courtesy. He arrived on time, was quick, efficient, knowledgeable and helpful throughout his visit. He was also friendly and polite. An absolute delight. We can't recommend him highly enough.

March 7, 2025
Unprompted review
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Reply from Camping Connect

Hi Colin,

Thanks for the 5-star review! Adam has been informed of your positive comments.

Many thanks,
Camping Connect

Rated 5 out of 5 stars

Wifi fitted to my static caravan.

Stephen came to fit our wifi on our static. He was very polite and removed his shoes and hoovered up when he was finished.
He was very quick and it looks great, the cable was run down inside the downspout and it is super tidy. 10/10 for doing a brilliant job.

March 4, 2025
Unprompted review
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Reply from Camping Connect

Hi Alan,

Thank you for taking the time to leave us a 5-star review! I have informed Stephen of your positive review.

Many thanks,
Camping Connect

Rated 1 out of 5 stars

Took £30 on our first day at site

Took £30 on our first day at site, tried calling, went to voicemail telling us they will call back within 3 hrs.... no call back.
Tried calling the second day, on hold for 20mins waiting to speak to someone.... kept connecting then put back on hold....left message.
Waste of time and money... we go in two days and we are unable to use the facilities that we brought.... just need our money back.....£30 for no service is a lot to loose

March 3, 2025
Unprompted review
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Reply from Camping Connect

Hi Jane,

I believe that we may have resolved this issue with you a few days ago. If this is not the case, then please get in contact with our support team by contacting us via one of the methods found here: https://support.campingconnect.co.uk/contact-us/ and we will raise this with the team.

Many thanks,
Camping Connect

Rated 5 out of 5 stars

A perfect gentleman took shoes off a…

A perfect gentleman took shoes off a very good installation by adam all up and running thank you very much adam

March 4, 2025
Unprompted review
Camping Connect logo

Reply from Camping Connect

Hi there,

Thank you for the 5-star review! Your comments have been passed onto Adam.

Many thanks,
Camping Connect

Rated 5 out of 5 stars

Very happy with my experience today

The advisor I spoke to today was so helpful and resolved the issue I was having connecting to my caravan sites WiFi.

Thank you

March 2, 2025
Unprompted review
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Reply from Camping Connect

Hi Alison,

Thank you for leaving us a 5-star review, your comments have been passed onto the team.

Many thanks,
Camping Connect

Rated 5 out of 5 stars

James

Had James down today to sort out our WiFi,what a very helpful and pleasant man he was. And hopefully its all sorted now 🤞

February 13, 2025
Unprompted review
Camping Connect logo

Reply from Camping Connect

Hi Mandy,

Thank you for the 5-star review and for letting us know that you were happy with our engineer James. I have passed the nice comments over to him.

If you have any further issues, then please get in contact with our support team.

Many thanks,
Camping Connect

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