I just ordered a refill on a prescription previously filled with CDD. The process was pretty smooth, except they asked for all the documents previously submitted, including ID, prescription, and a ca... See more
Company replied
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Review summary
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Reviews shaping this summary
I’ve been dealing with CDD for quite a few years. And in all of that time I have never had a bad experience with them. The staff has always been very courteous and helpful. I highly recommend them to... See more
Company replied
I have been getting my cat's medication for some time through this company. I have dealt with both the chatbot and live agents. The prices are fair and the shipping is long but an acceptable trade o... See more
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Customer service is a dying art. This representative reminded me of when customer service meant you were heard, supported, informed and helped all at once - but here I was, receiving one of the best a... See more
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Company details
- Online Pharmacy
- Drug Store
- Online Prescription Medication Vendor
- Pharmaceutical Company
- Pharmacy
- Veterinary Pharmacy
About Canada Drugs Direct
Written by the company
Canada Drugs Direct is a highly rated & certified Canadian pharmacy Online. Save on your prescription, OTC & pet meds using Canada Drugs Online Pharmacy.
Why Choose Canada Drugs Direct?
Canada Drugs Direct is a certified online Canadian pharmacy providing U.S. residents access to high quality medications at an affordable price. Since 2016, we have helped Americans access their much-needed medication safely, conveniently, and affordably. Buy your medications online and start saving!
Canada Drugs Direct
Written by the company
Price Match Guaranteed
Affordable Canadian Pharmacy Online
We guarantee the lowest price on all of our prescription products. If you find your medications cheaper at any other recognized licensed mail order pharmacy, we will not only match their price, we will beat it by 25% of the difference. It is our 125% price match guarantee!
Contact info
Suite 520 , 800-15355 24th Avenue , V4A2H9, Surrey, Canada
- 1-888-904-8467
- info@canadadrugsdirect.com
- www.canadadrugsdirect.com
4.3
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Generally easy to use
Generally easy to use, and when I ran into a problem, the online chat worked well.
January 29, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the review. We're happy to know that all discrepancies were resolved via our online chat platform. We appreciate your business and hope to serve you again.
The service was fast and efficient
The service was fast and efficient. Anne solved a somewhat complex problem.
January 28, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. Anne was happy to assist you with answering your questions and inquiries. We appreciate your business and hope to serve you again.
Great customer support when asking for…
Great customer support when asking for pricing
January 28, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Always helpful and easy to work with.
November 22, 2025
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
They fill in all my gaps of knowledge…
They fill in all my gaps of knowledge and walk me through the process for new meds and refills, and they reroute medications for me from different countries to find the best price and convenience.
January 26, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive and honest review. We appreciate your business and hope to serve you again.
Canada Drugs Direct excellent company. Wonderful customer support
I have been using CDD for several years. I have been purchasing respiratory inhalers for my cat. If I had to buy them from a US pharmacy it would cost me thousands of dollars. With the Trump tariffs the cost of medication has increased by $17.00. It may not sound like a lot but it is upsetting if you are living on a budget. I thank CDD, they care about their customers. They don't overcharge their customers.There customer support is terrific, they call me with reminders to renew and to get new prescriptions. I recommend them to family and friends. Today I learned about the rewards program. It will help me save on future prescriptions.
January 25, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive and honest review. We appreciate your business and hope to serve you again.
Unfulfilled Item, Never Informed
There was an item that was not able to be fulfilled in my order and I was never notified of this. I only realized once I received my order missing the only way in which to administer the medication. Not only was I never informed, I was issued a credit rather than receiving a refund for the missing item.
January 24, 2026
Unprompted review
Reply from Canada Drugs Direct
We apologize for the inconvenience you've experienced with your recent order. We've tried to reach out to you via Trustpilot to gather more information about your order and account, but you haven't replied back. For further assistance, please visit our website and use our online chat platform. We hope to resolve this matter as soon as possible.
Customer service is always top notch
Customer service is always top notch! I had issues uploading the prescriptions and ACH payment through the website, but was able to attach/provide everything in the live chat to complete my order.
January 23, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We're happy to know that everything was resolve via our online chat portal. We appreciate your business and hope to serve you again.
always answers my questions I am a…
always answers my questions I am a first time customer
January 24, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Real person who knew what he was doing.
January 22, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Easy to chat and gain great information
Easy to chat and gain great information
January 21, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Excellent Customer Service
The Representative I chatted with live was very helpful, efficient, and friendly. She was able to give me the information I was looking for quite quickly. Much appreciated!
January 21, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review and kind words. We appreciate your business and hope to serve you again.
Communication
January 21, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive, short and sweet review. We appreciate your business and hope to serve you again.
Reply from Canada Drugs Direct
Thanks for the positive review. Felix was happy to assist you with answering your questions and inquiries. We appreciate your business and hope to serve you again.
This is the 2nd review that I am…
This is the 2nd review that I am writing about Canada Drugs Direct. I placed an order on November 30, 2025 and never received it. I had to wait until the end of December for them to admit that it was lost. They were able to send me a new script but would take at least 3 weeks to arrive. I told them I couldn’t wait and would order from my local pharmacy. After arguing with them they agreed to reimburse me for the $400 that I spent for this medication. However, it would take up to 14 days to reimburse me. Last week I received a reimbursement of $72.... wtf??? I called again and after spending almost half an hr on the phone they promised to reimburse me the remainder but would also take another 12 days. This is unacceptable and have yet to receive the entire reimbursement. Very disappointed and recommend to anyone ordering from this company to have lots of patience and expect anything.
November 30, 2025
Unprompted review
Reply from Canada Drugs Direct
We apologize for the inconvenience you've experienced. The remaining refund has been issued and should reflect on your statement within 10-12 business days. We appreciate your patience and understanding and hope to serve you better in the future.
Shipping delays
Was told order will be out for shipping 1/14 and still pending shipment
January 15, 2026
Unprompted review
Reply from Canada Drugs Direct
We apologize for the inconvenience you've experienced. We will contact the dispensing pharmacy to assure that your order gets shipped out within the coming days. We appreciate your patience and understanding and hope to serve you better in the future.
Great customer service
Great customer service. Long time client, very well run business with very helpful staff.
January 17, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review and kind words. We appreciate your business and hope to serve you again.
This company has some of the best Rx…
This company has some of the best Rx prices around. Ordering online can be a challenge but you can always call them for help.
January 12, 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive and honest. We appreciate your business and hope to serve you again.
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