Harsh was very good to us, quickly understanding our needs and finding us the right stove. He was fun to deal with, and we got the price and delivery time that we needed. The stove arrived on time and... See more
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We met Abhishek there. He was very patient with us as we took our time to select the dishwasher and then he gave us the best price. Delivery was free and efficient. We were getting constant notificati... See more
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After having a vey bad accident with my wall hung dryer, the service person researched online for me, and made suggestions. As an older person, using the internet to make a major purchase was made so... See more
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Bought washer dryer combo to fit in a small space. Sales person was very helpful and able to find what I needed at better price than other retailers. Delivery and installation was quick and professio... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Burnaby
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
7637 Edmonds St, V3N1B6, Burnaby, BC, Canada
- 6044098221
4.5
Excellent
183 reviews
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Reply from Canadian Appliance Source - Burnaby
Hi Cindy,
We're delighted you are pleased with the product, price, and service. Thank you for sharing your positive feedback with us!
CAS
Great service
Great service, from ordering to delivery. Will highly recommend CAS to friends and family
March 27, 2026
Reply from Canadian Appliance Source - Burnaby
Hi Louise,
We're happy to hear that you had a great experience, from placing your order to receiving your delivery! Thank you for recommending us!
CAS
Long wait times for appliances
Bought a wall oven that was suggested due to availability and being able to get it within 2 to 4 weeks. After 4 weeks I called to ask about delivery. Said the unit hadn't arrived yet and would be another 2 weeks. Then that same day received an email saying the unit was on backorder. They do not carry appliances in stock and product will get ordered when bought.
March 7, 2026
Reply from Canadian Appliance Source - Burnaby
Dear Craig Swain,
Thank you for taking the time to share your feedback with us.
We regret that your order was affected by manufacturing delays.
Please note that at the time of purchase, our Sales Team provides all available information regarding expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
Our records indicate that your order was canceled and a refund was processed on April 8th.
Sincerely,
CAS
Reply from Canadian Appliance Source - Burnaby
Hi Gord,
We appreciate your positive feedback on our customer service, product, and delivery! We are so glad you had a great experience with us.
CAS
Finding the fridge we wanted with you…
Finding the fridge we wanted with you after other stores no having what we were looking for and seeing it with you. The other stores said two months for delivery and you were two days by lovely men.
April 3, 2026
Reply from Canadian Appliance Source - Burnaby
Hello C. Coop,
We are happy to have helped! We are so glad we could save you that long wait and get your new fridge delivered by our team in just two days. We look forward to working with you again!
Respectfully,
CAS
Sales associate not returning call
I ordered a refrigerator and I had to change my mind. I refused delivery and then ordered a new product from Abby at CAS but requested the order be canceled prior to delivery as we wanted to modify our cabinetry to accommodate larger unit.
Abby has not contacted me despite trying to contact him for the past 2-3 weeks.
We would like to have our money refunded immediately. We will possibly repurchase from CAS if the customer services respond to this matter quickly.
I spoke to customer service on April 2, 2026 and they stated that Abby, the sales associate, needed to cancel the order.
I would like a call from the manager
March 11, 2026
Reply from Canadian Appliance Source - Burnaby
Dear Robin Prufer,
Thank you for sharing your feedback with us.
We apologize for the inconvenience you experienced.
We can confirm that your order was cancelled on April 7th.
Please allow 1–5 business days for the refund to be processed and reflected in your account.
Sincerely,
CAS
Top notch service
Great communication with online staff (ankur) and amazing delivery. On time as schedule and professional! I’ll definitely come back to CAS for other appliances.
March 31, 2026
Reply from Canadian Appliance Source - Burnaby
Hi Kim,
Thank you for your great feedback! We’re thrilled to hear that Ankur provided excellent communication and that your delivery was on time and professional.
We truly appreciate your business and are glad to know you’ll be coming back to CAS for future appliance needs. We’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Reply from Canadian Appliance Source - Burnaby
Hi Claritta,
We appreciate you sharing that our salesman and delivery people were excellent. Thank you for your positive feedback!
CAS
The young man who helped me was helpful…
The young man who helped me was helpful and polite
March 12, 2026
The response from the saleperson was exceptional …
The response from the saleperson was immediate. He was knowledgeable and most helpful. I purchased the unit, he immediately confirmed the delivery date, and the delivery was on time and very professional delivery staff. The saleperson went above and beyond including giving me his cell phone number in case something went amiss on the Saturday delivery. I have given his name and number to family and friends and all of them have used his service resulting in several sales.
March 12, 2026
Reply from Canadian Appliance Source - Burnaby
Hello J,
It’s wonderful to hear how smoothly everything went from start to finish and that our salesperson was able to provide such attentive support. We’re especially pleased that your friends and family have benefited from the same great service!
We can’t wait to assist you again with any future needs.
All the best,
CAS
Built in microwave replacement
I had a difficult refit of an existing built-in microwave.
The sales representative (Harsh Sandhu) gave me good advice on the replacement unit that I ended up buying.
March 18, 2026
Reply from Canadian Appliance Source - Burnaby
Hi Michael,
Thank you for your feedback and for choosing CAS—we truly appreciate your business! We’re glad to hear that Harsh Sandhu was able to provide helpful advice and guide you to the right replacement for your built-in microwave.
It’s always our goal to make even tricky situations easier for our customers. We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to assisting you next time!
CAS
Ahbi Gupta did excellent work in…
Ahbi Gupta did excellent work in finding a dishwasher for us that fit our odd cupboard configuration.
Thank you.
March 10, 2026
Reply from Canadian Appliance Source - Burnaby
Hi Joanne,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Ahbi Gupta was able to find a dishwasher that fit your unique cupboard setup perfectly.
Helping our customers find the right solutions, even in tricky situations, is exactly what we strive for. We’d love the opportunity to serve you again in the future, and if any friends or family are in need of appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Smooth purchase and delivery…
Smooth purchase and delivery experience. I needed a fridge quickly and was able to get the one I needed at a good price and delivered without issues. They hauled the old one away which was something of a miracle to get out of the house and they include hook up to the water line took
March 17, 2026
Reply from Canadian Appliance Source - Burnaby
Hi Meghan,
Thank you so much for your kind feedback and for choosing CAS—we truly appreciate your business! We’re delighted to hear your purchase and delivery experience was smooth, and that you got the fridge you needed quickly and at a great price.
It’s great to know our team made the removal of your old fridge hassle-free and handled the water line hookup as well—making everything effortless for you.
We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Exceptional service
Good customer service, friendly and helpful. Delivery service fast and efficient. Reasonable and affordable price for everything. Good selections to choose from.
Amazing experience after disappointment with a big box store.
March 16, 2026
Reply from Canadian Appliance Source - Burnaby
Hi Zuzana,
Thank you so much for your wonderful feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that our team provided friendly, helpful service and that the delivery was fast and efficient.
It’s great to know you found our prices reasonable, the selection wide, and that we could turn your experience around after a disappointment elsewhere.
We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Abhi has wonderful customer service
Abhi has wonderful customer service. He helped us look for exactly what we needed and is very quick with his email responses to any changes that were needed on my side. The deals on the appliances were also wonderful!
March 15, 2026
Reply from Canadian Appliance Source - Burnaby
Hi Tim,
Thank you so much for your thoughtful review! We’re delighted to hear that Abhi provided such wonderful customer service and was able to help you find exactly what you needed. It’s great to know his quick communication and support made the process smooth for you, and that you were happy with the appliance deals as well.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them too!
CAS
Replacing old appliances was so easy…
After having a vey bad accident with my wall hung dryer, the service person researched online for me, and made suggestions. As an older person, using the internet to make a major purchase was made so much easier by your website.
A complete unit was ordered and installed with little problem and the installers friendly. Bonus was they took away my old appliances. The new one is safer.
March 15, 2026
Reply from Canadian Appliance Source - Burnaby
Hi Kristen,
Thank you so much for sharing your experience with us. We’re really glad our team was able to support you after your accident and help make the process of finding and purchasing a new unit easier and more comfortable. It’s wonderful to hear that the installation went smoothly, the installers were friendly, and that the removal of your old appliances made things even more convenient.
Your safety and peace of mind are very important to us, so we’re especially happy to know your new unit is a safer solution for you. We truly appreciate your trust in CAS and your business. We look forward to serving you again in the future—please feel free to share your experience with family and friends, as we’d be happy to help them as well!
CAS
So convenient to shop and order online…
So convenient to shop and order online couldn’t be easier
March 15, 2026
Reply from Canadian Appliance Source - Burnaby
Hi Jackie,
Thank you for your feedback! We’re delighted to hear that you found shopping and ordering online with CAS so convenient and easy.
We truly appreciate your business and look forward to assisting you again in the future. We’d also be grateful if you shared your experience with family and friends. Thanks again for choosing Canadian Appliance Source!
CAS
I did not even shop here and the…
I did not even shop here and the careless rep is sending me confidential information from another customer including receipts and email exchanges and addresses.
March 14, 2026
Reply from Canadian Appliance Source - Burnaby
Dear Jaspreet Nijjar,
Thank you for your feedback.
Regarding your complaint, our records indicate that an order for a Midea washer was placed under your name and contact details on March 14 and eventually delivered.
Consequently, you will continue to receive automated updates concerning the status of your order and its delivery.
We also notice an email address change on your order on March 15th.
If you did not place this order, please contact our Aftersales team at Aftersales@caslp.ca so they can investigate and verify this for you.
Sincerely,
CAS
Quick, efficient delivery.…
I was very happy with the quick delivery of my item. The delivery team was excellent. The only problem I had was putting my purchase on Flexiti through your website. Other than that, I would recommend Canadian Appliance Source.
March 16, 2026
Was a great help easy to talk to …
Was a great help easy to talk to and wasn,t a stick in the mud actually had a sense of humor
I was glad i went to this store
March 14, 2026
Unprompted review
Reply from Canadian Appliance Source - Burnaby
Hi Benda,
We're happy to hear that you found our team member helpful and easy to talk to. We appreciate your positive feedback and are so glad you enjoyed your experience in our store.
CAS
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