Canadian Appliance Source - Burnaby Reviews 

I would give more stars if I could. This is the second large appliance I have purchased from this company and both purchases went off without a hitch. Sakes folk are excellent-quick to answer the call, follow up is great as well as after delivery. I stumbled upon this shop the first time when my previous go to appliance shop was just too expensive and limited in selection. I took a chance on an unknown business and got more than I wanted. This is my new go to appliance shop-I didn't even check with my old shop for this second purchase. Delivery chaps measured doors and space where the new fridge would go and were on time. There is nothing I can find fault with. How many places can you say that about?

Harsh Sandhu was extremely helpful from the time of placing an order to delivery of the fridge. He attended to my request even on his day off. The delivery guys were great. Overall, excellent service. Thank you, CAS.

Great service.

Sales person was good and provided me with information I needed about the purchase and gave me a decent price. However, no mention or reminder of the fact that when replacing the freezer in a side by side that you should grab the tracks off of the bottom of old freezer cause that is part of the kit that joins it to the fridge.

Drop off of new freezer was great and pickup was so quick that I didn’t have time to notice the freezer was shorter than the one I had without these leveling tracks on it. When I went to install a day later, figured out the issue and after emailing and calling everyone involved, they said it was already disposed of and there was no way of getting them back even if I took the ferry to Burnaby and went to the warehouse and detached them myself.

The sales person did a great job helping me find a new open box fridge.

The delivery people tried to get away without leveling the fridge. They also plugged it in right away when instructions are generally to wait 24 hours before plugging in?

I put an online order for washer and dryer. The delivery was in between time window. The whole experience from buy to delivery and installation were done by zero hassle. Highly recommended.

Fast and reliable service very satisfied overall.

Delivery was quick and efficient.
In hindsight we noticed the stove top is lower than the counter top. I’m sure if we noticed that when the installers were here they would have made that adjustment if requested. I wish they had brought that to our attention.

Abishak guptha was very knowledgeable and helpful. His response and coordination made me to purchase the product also upgraded to higher value products.

Our home is slightly remote, which I explained in full prior to purchasing an appliance. After checking and double checking that delivery was possible, we paid in-full, when it came time to deliver, they defaulted on their written commitment. Don't expect reasonable treatment from customer service after sales. The executive office is impenetrable.
The follow up from the executive office demonstrates either a lack of knowledge of their obligation and/or lack of willingness to seek a solution.

My representative took the time to ensure he had the details from both ends for delivery.

Waiting for 3 months for delivery of our Amana dryer. CAS is pathetic for taking my money before delivery while they withhold my credit until shipment for an error their salesman made in overcharging for a service I did not authorize . CAS is pathetic for not stocking sale items then wanting you to pay hundreds more to get an in stock replacement . Its a SCAM.

Purchased online a Maytag Washer and Dryer from CANADIAN APPLIANCE SOURCE. Worst customer service ever. Upon delivery, the appliances were installed by their own staff. That was well done. On the same day, I tried to do a load of laundry and the washer did not work. Immediately called the company and was told to fill out forms and send a video of the situation. That was done, sent and have since received the exact same forms on 3 additional occasions...just to prolong the process. The Returns Authorization Team Rep informed us that it will be 2 business days before contact would be made. This happened on a Friday, therefore nothing before Tuesday. Went to the Whitby store and was informed by the sales rep that nothing can be done on their behalf as it was an online purchase.
It has been 6 days and have not heard from anyone. This has caused anguish as I need to go to the laundromat to do my wash. The sad situation is that my old washer worked, but it was time to upgrade. So sorry that I purchased from CANADIAN APPLIANCE SOURCE and do not recommend them. They took our payment extremely quickly, but have not been serious about maintaining customer satisfaction by replacing the broken new one with a working one. Not knowing when someone is going to take action is unruly. BUY ELSEWHERE!

Prices were great, but the follow-up customer service was actually completely non-existent. We ordered a range and a hood, and unfortunately the hood is vertical vented, and we needed rear vented. It is sitting unopened in our kitchen. I don't even know if I can return it, as the rep who sold us the goods (Hargun Singh) will not acknowledge or even reply to my emails, and the callback option on their website does not work. Also chatting via the website throws an error when trying the post-order option. It's literally set up to make things difficult once you have the goods. Honestly folks, pay the extra and get from a reputable service-focussed company.

Sheshna was very professional and helpful regarding the delivery of my appliances!
Thank you

I ordered two new refrigerators and one stove. The process was easy and I completed my order over the phone with Abhishek Gupta. Service was great and he took the time to discuss all my options and answer all my questions. All three appliances were delivered together, however one of the refrigerators did not work (it was not cold and the freezer didn't work). I contacted my sales rep less than 24hrs after delivery and he walked me through the online process to request an exchange/return. The following day Wayne from after sales department reached out to me and discussed my case and helped me place an order for a new fridge. Wayne was very knowledgable about the different brands of appliances and their pros and cons which made it easier to select a new one. Wayne also took the time to explain the warranty I purchased and how to best use it when needed. He gave me a lot of helpful information and answered all my questions which gave me confidence in the new appliance after the bad experience of the new fridge not working right out of the box. In regard to the delivery teams, the service can vary. The first team was’t as careful and really struggled (caused damage to my stairway). Second delivery team that came were much more gentle and careful.

Horrible experience with Canadian Appliance Source and sales rep Abhi Gupta. We bought a cooktop and a ventilation (range hood) from them, but when it came to installation, the ventilation would not fit as the dimensions were wrong (according to their own installation guy).

We asked Abhi Gupta at least three times before buying the ventilation if he was 100% sure that it was going to fit, and he kept assuring us that it would fit for sure. We showed him the dimensions and everything that our homeowner manual said. We originally wanted the same ventilation that we have now, but we were told that it was not being sold or distributed on the West Coast. We were very hesitant about buying a different brand for the very reason that I was afraid it might not fit. However, being assured more than three times by someone we unfortunately trusted made us buy the ventilation from them.

When we tried to return the unused and unusable ventilation, we drove to the store to talk to the sales rep who sold it to us, and he just kept coming up with excuses that ventilations are final sale (which he didn’t tell us until we paid for it). He gave me a phone number to call, so I called the number, and they gave me the usual runaround, connecting me back to the sales rep. After wasting my whole morning and afternoon, I finally got an email for their after-sales department, who said there’s nothing they can do.

My problem is that your sales rep deceived us by claiming that it was going to fit in order to convince us to buy it because we were hesitant.

Excellent customer service